9500 Sat phone - access denied ??

Submitted: Wednesday, May 27, 2009 at 15:14
ThreadID: 69235 Views:3071 Replies:6 FollowUps:9
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I have had a Motorola 9500 sat' phone that works on the Iridium system for yonks. I've never used a sim card in it. I have always been able to access 112 or 000 and have checked it every 6 months or so and it's always been fine.

Recently after posts on Exploroz about international roaming and pre paid Nextg sim cards being able to make calls on sat' phones I figured I would give it a try too. Oh oh. I got a "access denied" and cut off from the system. I'm getting a full 5 bars of reception and everything appears as normal. Now even when I remove the sim card and try 112 or 000 I'm getting "access denied".

I have called Telstra and Iridium but I get buck passed or dropped. Any ideas?
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Reply By: Member - Mike DID - Wednesday, May 27, 2009 at 15:21

Wednesday, May 27, 2009 at 15:21
You need to contact Motorola - although as the phone is out of warranty, it could be expensive.

It's a legal requirement in Australia that a Mobile Phone can contact emergency services when no SIM card is in it, but when it's in range of any tower - I don't know if this applies to Satphones though.
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Follow Up By: Dean - Thursday, May 28, 2009 at 13:19

Thursday, May 28, 2009 at 13:19
The same applies to satphones.
Dean
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Reply By: Geoff (Newcastle, NSW) - Wednesday, May 27, 2009 at 16:46

Wednesday, May 27, 2009 at 16:46
Does it also give an "Illegal Battery" error when you try to charge it?

If so, it's broken and needs a doctor.

Mine did both a few years back, it'll cost too!

Geoff
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Follow Up By: slammin - Wednesday, May 27, 2009 at 17:09

Wednesday, May 27, 2009 at 17:09
No errors and all menus working normally.

Cheers,

Sam.
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Reply By: Member - Footloose - Wednesday, May 27, 2009 at 17:12

Wednesday, May 27, 2009 at 17:12
Telstra pre paid cards don't work with Iridium. You have to use a Telstra next G on a plan.
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Follow Up By: Boobook2 - Wednesday, May 27, 2009 at 17:23

Wednesday, May 27, 2009 at 17:23
With international roaming enabled too.
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Follow Up By: slammin - Wednesday, May 27, 2009 at 17:31

Wednesday, May 27, 2009 at 17:31
Finally got someone helpful at Telstra in the sat' division.

He says that prepaid nextg cards can work but not all of them and he is at a loss to explain why. EXCEPT that it could be caused by the billing system. Prepaid nextg cards have international roaming permanently enabled and when they connect internationally, either thru sat' or via a foreign network they are bounced back to oz thru a different system. Seems that the system likes some cards and not others....... mine included.
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Reply By: Member - Ruth D (QLD) - Wednesday, May 27, 2009 at 17:23

Wednesday, May 27, 2009 at 17:23
As of 1 April (I think, can't remember) this year if you were on a plan you had to make a decision about whether you were changing. Are you paying $31 per month - used to be $28 per month plus call charges? This is with Telstra.
AnswerID: 367009

Follow Up By: slammin - Wednesday, May 27, 2009 at 17:46

Wednesday, May 27, 2009 at 17:46
Cheers Ruth, never had a contract as emergency #'s ie, 112 and 000 don't require one.
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Reply By: slammin - Wednesday, May 27, 2009 at 17:39

Wednesday, May 27, 2009 at 17:39
Woohoo!! Had some success, see my reply to Footloose.

Further to that conversation with Ben in the sat' division, he took my IMEI # and was going to pass it on to the Iridium guys to check if it has been blacklisted. Haven't heard back but figured I would give it some more try's this afternoon.

I tried Telstra's sat helpline on 125135 and got a new error "unregistered sim card". I then tried 112 and it gave me "system busy" and then on 2nd attempt I connected to their automated message "you are being diverted to the 000 emergency" at which point I hung up and had a big grin ear to ear. ; )

Thanks for the replies,

Sam.
AnswerID: 367015

Follow Up By: Member - Footloose - Wednesday, May 27, 2009 at 19:53

Wednesday, May 27, 2009 at 19:53
So in effect if you have a pre paid Telstra card and dial 112 you can access "000" ?
I have always thought that there are many situations when use of 000 is not really justified, but a call elsewhere might be.

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Follow Up By: slammin - Wednesday, May 27, 2009 at 20:42

Wednesday, May 27, 2009 at 20:42
I see were you're coming from but you have a worse scenario with an EPIRB, hence my sat phone. If it doesn't justify a call I wouldn't use it. Carried it for about 5 years I guess and it's never been used....

I'm looking at an absolute worse case scenario use. My risk taking these days is on boats in v.remote locations so after I abandon ship with my sat phone and EPIRB in my grab bag and watch my radio, tools etc and pride and joy dissappear I can still at least communicate to the authorities who, what, why.

As for paying for a mobile nextg contract with int' roaming I'm contemplating it now because for the 1st time in 10 years I can just get nextg reception where I live - well outside of the house anyway.

Quick anecdote to contemplate. We had some new employees who took a wrong turn in the dark got lost (this was b4 GPS) and ran out of fuel. They had a Globalstar handset but had no clue about inserting the simcard in the box with it(derr). Anyway they rang 112 and the 000 police operator was more than happy to call us at home for them and pass on the information, their predicament and estimated location. The operator called us back 3 hours later to confirm all was well. Win win scenario.

Best of luck,

Sam
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Follow Up By: Boobook2 - Thursday, May 28, 2009 at 09:00

Thursday, May 28, 2009 at 09:00
Footloose, you can have no sim card and dial 112.
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Reply By: Member - colin M (NSW) - Thursday, May 28, 2009 at 22:09

Thursday, May 28, 2009 at 22:09
Hired a SIM card for my 9500 from Landwide for a month $40 for trip to Lake Eyre and found no problems Jeff North was very helpful.
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Follow Up By: slammin - Friday, May 29, 2009 at 09:16

Friday, May 29, 2009 at 09:16
Hadn't thgought of that avenue Colin. Thanks for the head up, great idea.
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