Thursday, Jun 25, 2009 at 10:16
And there is no doubt there will be items that can be pointed to that will be cheaper to order on-line, pay for by credit card and have it shipped direct. This would equally apply to locally sourced products versus imported from other countries.
I guess one of the points I was also alluding to, but perhaps didn’t make clear, is that retailers have a business that enables you to walk through the door, view products and purchase. They are also bound by consumer protection laws and need to warranty products. They also employ staff and have employee costs that, in Australia, are very different to other countries (leave loading, guaranteed super etc). So comparisons of this nature are never straight forward. Sure from a buyers’ point of view it comes down to the price and if that is your only criteria than go right ahead.
But the retailer is providing a service that costs money to provide. Bearing in mind that if your product from the USA turns up and is the wrong item, or faulty, or requires some sort of warranty action in the future, the only recourse you will have is to pursue it directly. Often something easier said then done. Buy locally and you can visit the retailer to have it rectified.
Nothing wrong with doing it yourself, if it suits, but that doesn’t mean you are getting ‘ripped’ off by local retailers selling the same product at a higher cost.
I’m not in retailing, but a number of people I know are. One of the pet hates they have these days is people walking through their door, picking their brains on products and using their knowledge, but have no intent of purchasing from them, but are going to order online from someone who can provide cheaper because they don’t have the same cost base and don't have to provide the same level of service.
So often we hear media beat-ups about jobs going offshore…this is where it starts I guess!
Cheers
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