How is the Evakool back up going?

Submitted: Wednesday, Jun 24, 2009 at 21:57
ThreadID: 70126 Views:2352 Replies:4 FollowUps:4
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Hi All

Just wondering how everyone is going with Evakool warrantee issues of late?

I had great back up service you could not falt with an issue a few months ago.

However i have an re occuring issue with a 110lt unit which i have sent off a couple of e-mails about over the last couple of weeks and no reply!

Is all ok there or is anyone else haveing issues without responce?

I called today but was right on 4.30pm and just mist them, left a message so will be interesting to see how we go tomorrow?

Regards
GN
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Reply By: Member - G N (VIC) - Wednesday, Jun 24, 2009 at 21:58

Wednesday, Jun 24, 2009 at 21:58
ps, should use spell check or less red!!!!!!!!!!
AnswerID: 371721

Follow Up By: Wayne's 60 - Wednesday, Jun 24, 2009 at 22:08

Wednesday, Jun 24, 2009 at 22:08
GN,
use the spell check ...................... and leave the RED intake alone ....LOL

Cheers,
Wayne & Sally.

PS ......... I don't have an Evakool ......... so no help there ........ sorry.
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FollowupID: 639006

Reply By: Member - G N (VIC) - Wednesday, Jun 24, 2009 at 22:10

Wednesday, Jun 24, 2009 at 22:10
But red good and spell check just another "job"
:-)
GN
AnswerID: 371724

Reply By: ExplorOz Team - Kerry W (QLD) - Thursday, Jun 25, 2009 at 06:55

Thursday, Jun 25, 2009 at 06:55
Hi GN,
The Brisbane Caravan and Camping Show ties them up for a bit and then there is a backlog - I remember a similar post last year.
Give em a call.


Kerry W
Kerry W (Qld)
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AnswerID: 371736

Follow Up By: Member - G N (VIC) - Thursday, Jun 25, 2009 at 23:44

Thursday, Jun 25, 2009 at 23:44
Thanks Kerry
Got onto them today, very helpfull, seems i may get a new unit because of issues.
Appparently Rod Miles has left the company so thats why no emails returned!
Rergards'
GN
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FollowupID: 639175

Follow Up By: trainslux - Friday, Jun 26, 2009 at 18:23

Friday, Jun 26, 2009 at 18:23
I was lucky enough to catch up with Rod on his last day at work there.
A helpfull, and thoughtfull chap, who understood the power of the forums, and the benefit of customer service.
He retired, thus leaving the company, had a ball looking round the factory.

I still dont think he realised tho the frustration we faced of our 2 faulty new fridges before we were to set out on a month long trip, and missing out on 2 other trips which were to be the shake down for the longer one, one being our 10th wedding anniversary, which we couldnt go away as originally planned, as we didnt have a fridge to do so.

Anyway the damn thing works now, and I spose thats whats important.

Trains
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FollowupID: 639260

Reply By: Austravel - Sunday, Jun 28, 2009 at 15:40

Sunday, Jun 28, 2009 at 15:40
Just a plug for them. I organised one for a mate and compared to my engel they are way more efficient. Not sure of longevity but they use way less power and find it easier to keep temperature on hot days. With out doubt if I didn't already have an engel I'd buy an evakool.
AnswerID: 372199

Follow Up By: Member - G N (VIC) - Sunday, Jun 28, 2009 at 16:15

Sunday, Jun 28, 2009 at 16:15
Hi
Yep I agree on the efficiency, i too have an engle that stays at home for those exact reasons.

they are shipping unit back this week i hope and probably get a new one.


I love their products but was getting a bit ppppppp off with this one's failures.

seems it has a tiny tiny leak some where that is so small the local repair guy cant find it, possibly not even evakools fault but i just want it to work and be reliable.


regards


GN
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