Anaconda = dodgy Cobbs

Hi Geoff, wasn't there a post the same as this just a little while back? Same problem, cracked lid on a Cobb, I just can't figure it. Maybe the stainless steel should be either normalised or stress relieved after the manufacturing process has been completed.
Dave

Hi Dave,
These were my thoughts!

As you say, the only way stainless heat cracks in such a mild environment is if it hasn't been normalised or stress relieved.

Geoff

Hi Richo,
Dave hit it on the head in the above follow-up, the lid after being spun hasn't been stress relieved or normalised.

Such low levels of heat shouldn't cause cracks in stainless steel.

Geoff

I'm not sure if the cracks are due to the lid not being normalised it maybe a different grade of stainless steel which couldn't handle the work harding in the metal spinning process.

Dueing the metals boom a lot of different alloys were tryed to combat some of the over priced alloys normally used to make this type of gear.
I know India come up with a grade of stainless heaps cheaper than grade 304 Stainless Steel with the same properties as far as corrosion resistance.But maybe it couldn't handle the extreme dome shape needed on the cobb lid.
IMHO


Cheers Scoof. :-)

Hi all,
My wife and I bought our Cobb from the Rose hill show this year from Anaconda and when I asked if there was a difference between the bloke at the cobb stands product and theirs the bloke behind the counter laughed and said yeah the priceand they are all from cobb anyway then he said that they had big buying power and that was where we left it ,we have used ours at least once a week just to get the hang of it because we will be relying on it heavily when we travel around oz next year ,so Anaconda and cobb better not start this rubbish because it shouldn't be the customer that gets caught in the middle of this cat fight and if cobb was fair dinkum they should have got their legal dept onto Anaconda instead of just let it all go then knock back the people that support their product.

Nuff Said...Ive had my Dummy spit LOL!

I don't work at Anaconda, but when this flared up last time, the same stories went around. There was even a carefully worded post from the Australian distributor on a forum, pretty sure it was this one that made it look like the Anaconda ones were not genuine. I called the Australian distributor and they admiitted that they Anaconda ones were identical to theirs apart from an insert instruction sheet that they put in, Anaconda buy from Cobb US directly.

Essentially the issue is that the australian distributer is unhappy that they don't get their chop and they have spread stories. Anaconda parallel imports these which is perfectly legal and at a lower cost. The Australian disributor is Cobb Australia, which is not owned by Cobb US, they just use the name ( according to theperson there that I spoke to at the time).

The warranty lies with the manufacture, in our terms and conditions we state that we do not offer warranty on any product that we sell unless stated.

We will accept a warranty item and return the item to the manufacture or supplier but the manufacture has the final say to accept or not.

The manufacture warrants their products not the retailer.

This is a standard term most places have in place.

Think as it is a new car, the dealer doesn't warrant it and has no say in warranty claims but the manufacture does and in due course the manufacture of the car will claim of there supplier.

This is different if they are the importers, they would have an agreement in place for warranty claims with the manufacture.

Whilst this is true to some extent, under the act there is such thing as implied warranty regardless of a manufacturers claimed warranty and a customer should expect reasonable service of a product, at least this was how it was explained to me by fair trading when I had issues with a product.. If the product only lasted two uses this is not reasonable and can be returned to the place of purchase with proof of purchase and it is up to the seller to either replace the product or send it to the manufacturer for repair or replacement (postage costs may apply). I know this because I have been down this road and the seller was given stick by fair trading and it was the seller ( who after they contacted the manufacturer) that replaced it after they were contacted. It was then up to them to sort it with the manufacturer.
Its all a matter of screaming loudly. The more of a show you put on the more they are inclined to help. I approach with calmness and good manners and if they turn on the bulldust I put on a show. Always go in on a saturday when its busy and they just want to get rid of you. And if you work for a retailer and you think this is not a good way to go then maybe if retailers started looking after their bread and butter a bit better we wouldnt have to play this way.

Thats exactly correct, Howesy, maybe i didnt explain myself properly. All warranty claims are with the seller, that is NSW anyway. . Michael

Unfortunately most claims are not dealt with correctly buy the reseller and or the customer.

We have hardly never had a problem putting in a claim to a supplier or manufacture.

We find if we keep the customer informed and provide them with copys of paper work from us and the supplier or manufacture they are more then happy.

Too many retailers are to quick to refuse a claim, this is not the right way of doing it.

South Australia has got this cute little law that enables us as a reseller to claim costs form suppliers or manufactures for faulty products, no other state or territory has it.

If we do have a problem between us and a customer we instigate an independent third party to be involved.

Most retail places you deal with have warranty claims handled by 18 year olds who don't understand logic and don't care.

We are here to stay in business and do the right thing, some times the right thing is not enough for some customers.

Consumer law is a very grey area and unfortanatly the people at consumer affairs don't always give the correct information to customers.

Micheal



Who is responsible - the trader or manufacturer?

If a consumer returns a faulty item, liability can be shared between the supplier and the manufacturer. However, it is ultimately the supplier's responsibility to resolve the complaint. A supplier or manufacturer cannot limit liability by excluding, modifying or restricting the rights and remedies available to consumers under the law in any way for the goods that are normally acquired for personal or household use. Any attempt to do so is unlawful, and there is the risk of being prosecuted for making statements that are false or may mislead consumers about their rights.

If a consumer suffers a breach of statutory warranty they can rescind the contract with the supplier and/or seek damages for loss from the supplier or manufacturer.



A reseller has to act responsibly and cannot refuse a claim for the hell of it.

A reseller can reject a claim if there supplier or manufacture rejects it, there is nothing anybody can do about it then.

" it is ultimately the supplier's responsibility to resolve the complaint"
The word is resolve and if there supplier or manufacture rejects the claim then the reseller has done everything in there power to resolve the problem.

It is not upto the seller to fork out the money.

Michae,
What happens if you Nissan GU was under Nissans factory warranty and Nissan rejected a claim for warrant, does that mean you have the right to get the dealer to repair it and cover the costs?

I will try it one more time!! Its up to the seller to negotiate a good out come for a refund or repair of faulty goods.. I agree that the seller should not have to pay for the refund or repair.. BUT the customer should not have to deal with the manufacturer.
Recently i rang Dick Smith when my internet router failed to work. I purchased it 11 months before, the guy at Dick Smith told me it had a 3 year warranty and bring it back. When i got to Dick Smith, the guy asked if i wanted a refund or replacement, i took a replacement but the model i had was out of production so i obviously took the new model. The original cost to me was $109 and the new model was $99. I got a new model and they even refunded the balance.. So Olcoolone, thats good customer service and they probably have done more than necessary.. But they have gained a loyal customer by their actions. Unfortunately DSE is owned by Woolworths but if you get good, price , customer service and after sales service, its hard to walk past them to support a smaller business, if the backup is not up to customer expectations.. Thats why most of those small businesses stay small. Michael

Refunds & Warranties

Good luck out there......

What is the process exactly by which a claim should therefore be made? Does the claim go to Anaconda who will honour the claim Or does Anaconda send it to the Australian agents, or does it have to be sent back by the purchaser to the U.S?

Good that you have posted I bought a griddle plate from one of your stores.
On the sticker on the shelf it said $44.??
I was charged $49.??

I demanded the posted price and although i got the refund I went back later and the price had not been amended on the shelf.
The assistants didnt seem to interested in doing anything about it either.

Not a good way to keep customers is it.

Maybe you sell the cookers cheaper but you sure slug us on the accessories.

Wont be going back for more.

Also asked about Cobblestones and was told that they had to send them back because they were faulty.

How could they be faulty They either burn or they dont.



Seems that the stores dont stock them as have not seen any since.

Hi MFewster,

You can make returns to any one of our stores. Anaconda will replace or refund any faulty stock with proof of purchase.

Thanks and Regards,

Toby

Dear Graham,

Thanks for the feedback. Sorry about the discrepancy between shelf price and marked price - we will always honour the lowest of the two.

The store should have taken the price down and I will follow up with an email to all our QLD stores to ensure they are updating shelf prices.

Cobb Australia will not supply us Cobblestones hence we don't stock them. We will be bringing in our own product shortly.

I'll check our prices on accessories. I will ensure we are at RRP.

Regards,

Toby

Thanks Toby, it's good to see in this day and age someone from "corporate" answering these questions on this forum.

BTW can you open a store in the Whitsundays....don't want to travel far from paradise to grab some items. LOL

Andrew

...only if I can manage the store!

I met my wife in the whitsundays 6 years ago. What a ripper spot.

Regards,

toby

Hello Gone Bush,

Thanks for your comments.

As far as a store in southern suburbs - we're working on it. Stay tuned!

Regards,

toby