Queensland Motorway Toll system - payment options??
Submitted: Tuesday, Aug 25, 2009 at 20:11
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robertbruce
Queensland Motorway Toll system - payment options??
To pay online you need an account
You establish an account by giveing them your credit-card details...
You then agree to the terms, conditions and "charges"???...
without seeing the charges...
or being able to select what those charges are...
As a casual user of the
bridge that was as far as i got with thier system...
I am not going to give them my card details and
agree to everything unless i see an amount on the page first
i think that is fair enough, what do other people think????
Reply By: Toadkeeper Jo aka Qlder Jo - Tuesday, Aug 25, 2009 at 20:37
Tuesday, Aug 25, 2009 at 20:37
g day mate.
ok this is the deal for the Queensland tolls. I am one of the toll collectors that got the shove.
if you are a casual user and do not have an interstate tag (all interstate tags can be used through out aust) you can purchase a trip pass through selected agencies and service stations, but be aware it will cost you more than the standard toll fee.
You can use the toll, then have 3 days to contact them to pay. DO NOT leave it up to them to chase you or your first reminder will incure a $7 fee, 2nd $20 and after 30 days a $120 or $140 fine.
As a casual user of the
bridge I will say to you what I said to every other customer who asked me what to do when " I only use it twice a year"
get yourself an etag. BUT do no select automatic top up via your credit card or bank account. by doing so everytime your credit balance gets to $15 they will top it up and will always have $15 of your money.
Select manual top up and top it up yourself. It will cost you one dollar to do so but that way you can run your credit to nil.
Minimum $25 to set up an account.
TOLL CHARGES FOR CAR/ CAR WITH TRAILER
gateway bridge $2.95
kuraby plaza $1.97
Stapylton rd $2.10
Logan plaza $1.18
AnswerID:
380472
Follow Up By: robertbruce - Tuesday, Aug 25, 2009 at 20:58
Tuesday, Aug 25, 2009 at 20:58
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.thanks for that "Toadkeeper Jo aka Qlder Jo" - I always liked stopping at the toll gates, wasn't a problem, but now they want to own us just to use a road, jeesh....
FollowupID:
647826
Follow Up By: Toadkeeper Jo aka Qlder Jo - Tuesday, Aug 25, 2009 at 22:14
Tuesday, Aug 25, 2009 at 22:14
just get an etag mate..
a lot less drama at the end of the day for you.
FollowupID:
647843
Follow Up By: T-Ribby - Wednesday, Aug 26, 2009 at 17:32
Wednesday, Aug 26, 2009 at 17:32
yeah, etag. 14 working days until you're mailed a transponder (if you're lucky). Still waiting 3 weeks plus. Not impressed GOVIA.
cheers
T.R.
FollowupID:
647943
Follow Up By: Toadkeeper Jo aka Qlder Jo - Wednesday, Aug 26, 2009 at 19:05
Wednesday, Aug 26, 2009 at 19:05
friggin hell I ain't even on the toll booth anymore and I am still getting told
''I haven't got my etag yet, they said 14 days"
:) mate they can't keep up with the demand. Stupid people, they put themselves in it!
Still tho, once you got the tag, it is the easiest option.
FollowupID:
647958
Follow Up By: T-Ribby - Thursday, Aug 27, 2009 at 16:44
Thursday, Aug 27, 2009 at 16:44
I think we've become conditioned to expect poor service, you see it daily at the supermarkets, hardware barns, banks, licensing authorities, and that's not good enough. I agree the etag with a blue card manual topup is the best go - unless you want to travel interstate anytime soon.
cheers
T.R.
FollowupID:
648122
Reply By: Member - Chris & Debbie (QLD) - Tuesday, Aug 25, 2009 at 20:54
Tuesday, Aug 25, 2009 at 20:54
This is copied from the Go-via website under the 'about go via' - 'fees and charges' tab
Below are the fees and charges that may apply to go via payment options. Please note that these fees and charges exclude any toll costs, click here to view current toll costs.
Fee Amount
Video matching fee $0.40
Retail service fee (for passes only) $1.00
Manual top-up fee (using any method or channel) $1.00
Mailed statement fee $3.00
Direct debit return payment fee Subject to relevant bank charge
Non-return tag fee $40.00
Unpaid toll notice charge $7.00
Demand Notice administration charge $20.00
Not too hard to find
Chris
The above fees and charges are current from 1 July 2009.
AnswerID:
380475
Follow Up By: robertbruce - Tuesday, Aug 25, 2009 at 21:07
Tuesday, Aug 25, 2009 at 21:07
yes, not too hard to find but sure hard to swallow.... for casual usage do you argee in giving them an open cheque book in the manner they insist upon?
FollowupID:
647831
Follow Up By: Member - Chris & Debbie (QLD) - Tuesday, Aug 25, 2009 at 22:42
Tuesday, Aug 25, 2009 at 22:42
I would only use the toll two or three times a year, so just got the etag, and put the minumum amount of $25 on it. The etag itself is free. So I would not say that I have given them an open cheque book.
Ok, I am out of pocket $25 up front but find the convinience of being able to drive through worth it.
FollowupID:
647849
Reply By: BuggerBoggedAgain - Tuesday, Aug 25, 2009 at 21:59
Tuesday, Aug 25, 2009 at 21:59
The wife and I bought an e-tag from GoVia in Qld to travel on NSW toll roads when we visit the sons and daughters in Sydnee
Compared to the NSW Tollways tags, Go Via is the cheapest and best, in Sydees tolls some you have to pay upfront $40 plus admin fees plus a top up
Beats me why anyone would go somewhere else, all up, $25 will last long time, no expiry date
AnswerID:
380492
Reply By: Muddy doe (SA) - Wednesday, Aug 26, 2009 at 12:31
Wednesday, Aug 26, 2009 at 12:31
We just visited Brisvegas a few weekends ago for a wedding. We got a hire car at the airport and headed to the Redland Bay area. The traffic getting out of the airport was unbelievable due to roadworks and then it was onto the gateway.
Not being to familiar with it all I ended up going over the
Gateway bridge and incurring a toll. Fair enough but for it was the inconvenience of the payment options for the casual user that got me a bit riled.
I had to spend around an hour of my time all up finding out how to pay the toll and ended up using a friends internet to register for the viavideo thing for the duration of the trip.
I object to having to jump through hoops to pay a simple $3 charge as a casual user. It all just seems so petty when I have more important things to do like enjoy my trip to Qld and spend a few tourist dollars. After you have figured out what needs to be done it probably is pretty simple but boy it does waste more time over the ability to just dump some coins in a bucket at the booth and be done with it! Obviously this benefits the people doing the charging as they are not paying for YOUR time that they waste while saving on collectors like Jo.
Ahh I love South Australia where there are NO toll roads and not likely to be for the next 20 years or more as it would be electoral poison for the Govt that tried it.
Cheers
Muddy
AnswerID:
380538
Follow Up By: robertbruce - Wednesday, Aug 26, 2009 at 14:58
Wednesday, Aug 26, 2009 at 14:58
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.
much nicely stated Muddy...
we all try to do the right thing but still they try thier darnest to bust our buts
FollowupID:
647917