Cost of spare parts

It annoys me that car dealers gouge us when it comes to buying spare parts.

After all, they know they have you by sensitive bits because you have a particular make of car, and mostly, only they stock the parts.

The blower control unit in my ten year old LX470 has failed. Its a small electronic box that converts the control voltage from the heater control unit to a strong current that the fan blower can use. It is also used in a wide range of Toyota vehicles.

Cost from Toyota $348!

The steering on the LX470 (read 100 series V8 with IFS) had become very vague and 'wandery'. Mr Toyota says new steering rack. At least he advised trying Pedders as the OEM unit was several grand plus labour! Luckily, my trusty mechanic was able to recondition the original unit for a total cost of $1200.

OEM Lexus wiper blades over $50!

Any other examples of ridiculous parts prices?
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Reply By: dbish - Saturday, Sep 19, 2009 at 12:05

Saturday, Sep 19, 2009 at 12:05
I always like to know whats in the box if it can be opened you would probably find dry solder joints or the main current switching transistor has gone open circuit, if they go short circuit the fan will run all the time. Ford fair lanes had a simmilar fan controler on there climate control it also cost a lot of dollars. The replacement transistor was about $30 trade price.
AnswerID: 383760

Reply By: ob - Saturday, Sep 19, 2009 at 13:26

Saturday, Sep 19, 2009 at 13:26
xxx

Yes I agree some parts are very highly priced for what they are. Maybe one thing to keep in mind though is that the dealer doesn't have the parts growing out the back. He had to buy them from Mr YOTA MISSAN or whatever and keep them on the shelf so that you could buy one when you needed, plus make a profit so that he could employ people and keep his doors open.

Just a thought

Cheers ob
AnswerID: 383769

Reply By: Dave B ( BHQ NSW) - Saturday, Sep 19, 2009 at 14:57

Saturday, Sep 19, 2009 at 14:57
How much would you charge for a part that you manufacture in 2009 and have to package it up and catalogue it and keep it in a secure area for maybe 5 years so that someone could get it immediately because they have a breakdown?
When someone wants that part, it has to be despatched ASAP and arrive undamaged so the customer is happy with the condition after storage for a long time amongst probably millions of other parts for all the different models that they make.
How much real estate and infrastructure has to be used to provide this service?
Someone's got to pay for it.

Dave
'Wouldn't be dead for quids'

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AnswerID: 383788

Follow Up By: xxx - Saturday, Sep 19, 2009 at 18:50

Saturday, Sep 19, 2009 at 18:50
Dave
They had to order the part from Japan.
I realise there are legitimate overheads in running any sort of retail outlet, but when you pay about ten times what you might expect for simple electronic box you start to wonder. Frankly, the box has no more in it than a low voltage light transformer which sells for about $20.
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FollowupID: 651547

Follow Up By: Dave B ( BHQ NSW) - Saturday, Sep 19, 2009 at 19:01

Saturday, Sep 19, 2009 at 19:01
Yep, know the feeling xxx, I had to buy the main electric window control for the drivers door for my 60.
That was 1997, and it was just under $500 then.
A bit of plastic and a few contacts and buttons.
Wish I had wind up windows.

Dave
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FollowupID: 651552

Reply By: Member - Kroozer (WA) - Saturday, Sep 19, 2009 at 15:04

Saturday, Sep 19, 2009 at 15:04
Recently i got a quote from Toyota for some belts, filters and hoses.

Then i rang the local 4wd wreckers.

Quote came back at a total of $45 cheaper, and was told all Genuine Toyota parts. One guess where i got them from.

How does that work? How can another non Toyota shop sell Genuine Toyota parts cheaper then Toyota. You can guesss where i dont go anymore. Worst customer service, incompetent mechanics and absolute rip offs. Thats Broome Toyota for ya.
AnswerID: 383792

Follow Up By: Member - Graham H (QLD) - Saturday, Sep 19, 2009 at 17:15

Saturday, Sep 19, 2009 at 17:15
I vote a very strong second to this comment .

I wanted a pair of mirror heads like on tradies flatdecks

Went in to seeYoung guy there didnt know s*** from clay.

Said parts guy away for lunch (at 1130) took my number said he would ring me.

No phone call so went in and asked.. Dont know what you are talking about he said.

I said well every ******ing tradies truck has them He said we dont have them.

I said well how much are they . Wouldnt have a clue was the answer.

I said Im sorry its too much trouble to use the computer .

I will wait till I get somewhere that knows the meaning of service.

Walked out while he picked his jaw up.

Have also heard other stories about this dealership but it may land me in Court if I publish it here.


PS got them in Pt Hedland no trouble from a combined Toyota Nissan dealer.

Talk about covering all bases LOL


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FollowupID: 651525

Follow Up By: Member - Donks1 (NSW) - Saturday, Sep 19, 2009 at 17:36

Saturday, Sep 19, 2009 at 17:36
G'day Kroozer.

I know what you are saying and I'll try to explain it

There are companies here in Aus which import direct from Thai & Jap Toyota dealers. Toyota Aus is charged more from Toyota Japan than what these companies can buy from OS dealers.
We have companies selling genuine parts to the trade, for less than the dealers are paying for them, and still making money.
Toyota Aus can't stop it legally, & Toyota Japan doesn't seem to care as they sell the bits either way.
There is alo a problem with aftermarket parts in Genuine printed boxes.( Known as parrallell parts ). this is of course illegal and Toyota ( & other manufacturers ) do a lot to stop this sort of operation. But like SPAM, they just keep slipping through.
Disclamer....Yes I do work for a dealer

Donks1
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FollowupID: 651530

Follow Up By: Member - Kroozer (WA) - Sunday, Sep 20, 2009 at 01:27

Sunday, Sep 20, 2009 at 01:27
Yeah, well these parts were genuine australian parts, and came from a Perth Toyota dealer. They were in original wrapping and everything and came with receipt from the Perth caryard.

Also had to order some more jack handles and stuff and stupidly got them through Broome Toyota, took a week to geta] and i had to pay freight costs.. None in stock, thats ok. Wreckers got my parts up from Perth overnight. Freight free and still $45 cheaper. Explain that.
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FollowupID: 651598

Reply By: DCTriton - Saturday, Sep 19, 2009 at 15:18

Saturday, Sep 19, 2009 at 15:18
And then there are the surprises that literally sit you on your bum... $225 + GST for a DS front indicator assembly(I knew it would be dear) followed by $60 for a front diff carrier plate - I had to ask him to check that he hadn't misread that one and perhaps dropped a "6" off the front...
AnswerID: 383798

Reply By: Ozboc - Saturday, Sep 19, 2009 at 18:20

Saturday, Sep 19, 2009 at 18:20
yup , know your pain -- i recently had to chase up the diesel primer / filter holder for my nissan Patrol -- rang nissan ---- $500 or $700 ( cant remember of hand )


went after market - $89


boc
AnswerID: 383829

Reply By: Michael ( Moss Vale NSW) - Saturday, Sep 19, 2009 at 20:06

Saturday, Sep 19, 2009 at 20:06
I had my GU 4.2 serviced last Tuesday.. its a 40,000k service, the biggest service, its for 280,000ks on the clock $1538.... it needed brake and clutch pedal rubbers, $72 for the pair.. i waited till this service to have the front discs skimmed as they have to remove to repack the bearings anyway, so skim the front discs, $180.. Then the ring me and tell me the power steering fluid was black and needed changing.... another $186.... It never ends, They did wash and vacuum for free LOL!! Anyway, thats its last Nissan service,, I will do it myself except for the tappets, thats too messy and i couldnt be bothered.. Ohhh ! Total bill was $2000 and they gave me a $100 discount.. I used the $100 on alcohol to drown my sorrows !!!! Michael


AnswerID: 383842

Follow Up By: Member - joc45 (WA) - Saturday, Sep 19, 2009 at 23:57

Saturday, Sep 19, 2009 at 23:57
Yeh, been down that road!
The dealer said my back brakes were nearly worn out and they'd do a disc skim as well. Told them to hold it. I did a check, and by extrapolation, reckoned I still had another 20k left on the pads. I ended up changing them after about 25k, and then only coz I had the wheels off, so I reckoned it was about time. The discs were still perfect, and no skimming necessary.
At an earlier service, they reckoned the power steering fluid was very dark and needed changing (this was after about 60k). I argued that the service interval was a lot longer than this, and that my earlier GQ (Mav) went for 250k without a problem with discolouring of the fluid. Ah, yes, was the reply, but the GU is a much heavier vehicle and the power steering works much harder. I pointed out that the GU has an oil cooler that the Mav didn't have, therefore the fluid should have been under less duress, not more. Well, it's very dark, and it should be changed. They only charged me $80-odd. When I picked the vehicle up, they had a neat little Castrol advertising thingy on the counter with three vials of steering fluid, one very dark, one dark and one normal. Pointing to the dark vial, they reckoned that's what my fluid looked like. Obviously, this was an "extra service" push, promoted by Castrol. I've kept a sample of the fluid after they changed it, and 150k later, the colour still looks very similar in the reservoir to that of the sample.
Why do we get disillusioned with dealers?
cheers,
Gerry
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FollowupID: 651596

Reply By: Dave B ( BHQ NSW) - Saturday, Sep 19, 2009 at 20:52

Saturday, Sep 19, 2009 at 20:52
Just thinking about all these prices, does $30 odd for a tablespoonfull of ink for my printer sound good value?
Makes a tank of fuel sound a bargain.

Dave
'Wouldn't be dead for quids'

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AnswerID: 383851

Reply By: Member - Donks1 (NSW) - Saturday, Sep 19, 2009 at 21:52

Saturday, Sep 19, 2009 at 21:52
You did buy a Lexus didn't you ??????

Donks1
AnswerID: 383858

Follow Up By: xxx - Saturday, Sep 19, 2009 at 21:59

Saturday, Sep 19, 2009 at 21:59
Last time I looked I did. What's that got to do with the price of fish??????
The part is common to a whole raft of Toyotas. The part is labelled Denso and Toyota.
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FollowupID: 651577

Reply By:- Monday, Sep 21, 2009 at 02:26

Monday, Sep 21, 2009 at 02:26
had the hyundai accent serviced in vic park {the front struts well & truly shot , go over a bump/cross a railway line "blur" no shockies , just spring} so told the daughter to be carefull & wait for the major service{$1000.00+ , small price compared to a 4x4 , but liveing in the country k's quickly acumillate & these cars were only worth $14000.00 new } , skippers will fix it , get a phone call , you should have injector service , engine flush etc {all extra , but not relivent to the car or occupants safety}the car came back front end still dangerous , rang hyundai wreck in welshpool fixed the problem myself {i'm no mechanic , but if i buy a car , its quite easy to find a major suspension fault etc} so now i do the servicing myself , & leave the hard stuff to the local mechanic , miles ahead & i know the job is getting done , i have the LANDCRUISER as well , & a lot of after market parts are just as good {but some shouldn't be allowed in the country}
AnswerID: 384003

Reply By: Road Warrior - Monday, Sep 21, 2009 at 10:22

Monday, Sep 21, 2009 at 10:22
We call them 'stealerships' for a reason. And it's not something that is endemic to Jap car makers either.

Ford genuine part prices are bloody stupid, how does $648 for a single, solitary steel wheel rim (17 inch), unpainted sound?
AnswerID: 384028

Reply By: 62woollybugger - Monday, Sep 21, 2009 at 11:23

Monday, Sep 21, 2009 at 11:23
Back in 1980 I started work at a company that made parts for the australian car industry. I remember someone I worked with asking a visitor from Ford or Holden "how come we sell these things to you for about $1.00, but it costs $40 to buy at the spare parts counter?" The guys reply was that the clear profit on each car they made was only about $20, spare parts was the main source of profit. As he said, if we made our profit up front, no one would be able to afford the cars in the first place.
AnswerID: 384033

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