Hema Navigator.

Gee they got there bleep together real quick,it was only the other day I was reading this thread ThreadID: 72343

I too had problems with the Hema, I lost all audio, called Graham in melbourne sent it in and had a new one in a day!

Also the suction cup that holds it to the windscreen broke a small spring and again just gave him a call and presto it was delivered.

Very good service, though i wish it came out earlier as i got one of the first versions and it seemed to have a few teething issues, im now on my 3rd Navigator!!

The second wouldnt turn on after about 2 months.

Thanks for that info - real good to know, we purchased our Hema about 1yr ago, took us a while to figure it out (neither of us to technically minded!!!) we wouldn't be without it now.

Cheers
Matt, Caz & Kids
http://www.travelingoz.webs.com

My Hema Navigator is still in with the dealer for warranty claim. As on another thread I said it worked for four weeks and was giving problems before stopping altogether on the fifth week of a recent holiday across the Simpson to Western Australia and back. So I judge that to be 80% availability of a mission critical component. This is not an egg slicer or a hot water bottle but a serious piece of navigation gear and I got it for remote area travel. Other than the landcruiser itself it was the most important bit of gear I took away and it let me down very badly for one week in five.

Regardless of whether or not Hema replace or repair it satisfactorily the fact remains it was off line when I needed it for some tricky navigation. I had good maps and had come to rely on the HN perhaps a little too much as when it really failed I had not been doing dead reckoning (my error) and had little clue which of several tracks to take. It worked out OK as I am still here.

I take little comfort from the frequent posts of people saying they are having problems with them even if, as appears they are, Hema are repairing or replacing defective units. What I would like is a bit of reassurance that the typical unit will be working as expected at least 99% of the time. Even that figure is a touch unreliable when you think of it. If used every day for a year it would be defective on 3 or 4 days. Still it would be an improvement on what mine has done.

They are brilliant when working. They just need to do more working and less time in the repair shop.

At least I have the Hema Atlas they sent me. Can't fault them 100% availability. It will never let me down.