This is how our “Traveller Pure Magic” turned into a “nightmare”. On September the 4th we picked up our new traveller caravan from the dealer and to our surprise it was delivered with the following faults;
1. Air conditioner did not work with remote.
2. The microwave cooker did not work.
3. The
water level gauge did not work.
4. The BBQ is not piped.
5. The generator door would not open. It was jammed shut.
6. The reverse camera did not work.
7. The edging fell off the sink cover.
8. The shower door was not locked shut during transport to the dealer and the door has damaged the en suite wall.
9. The
water tanks would not fill at any thing faster than a slow dribble.
10. The battery charger keeps turn off.
11. Two of the curtains keep falling off.
12.
Water leaks at the hot
water heater and some fittings under the van.
13. The light over the table is missing the cover and the glass.
But more importantly the van towed like a snake, so much so that my wife did not want to travel to our destination in the same car. The dealer advised “you will need to fill the
water tanks, that will assist in stopping the snaking and you will need to a set of sway bars they will assist as
well.” None of this was mentioned at the time of sale or delivery, by the time I was experiencing the snaking, I am on my way home some 450 klms away and its after 5.00pm on a Friday night, so the availability of these items are nil.
Traveller would not book the van in for repairs until the 28 of September to rectify these faults, at this stage it was the 7th, we were very disappointed as we had just purchased our dream van and we cannot use it.
After waiting the 24 long days, I delivered the van to Traveller in
Melbourne and waited for the repairs to be carried out, was I shocked when they started to hack into the wall panels without any respect for my new caravan, this was greatly distressing to see, the hacking/ripping of the panel went on and on until they decided to replace the camera lead, then they drilled multiple 2inch holes in the chassis and under the rear of the van trying find a way to route this new lead, eventually they removed the mirror hacked a hole for the wire and fitted a camera. I was then sent away and did not see the final repairs carried out, some repairs are yet to be done but I think I may do them my self.
Next morning I found that to repair the
water gauge they removed the sender, cleaned it and refitted it, which solved the gauge fault but it leaked a lot of
water, so we had a look at repairing this to save driving back to
Melbourne and you will not believe what we found, the gauge sender was inserted in a hole without any way of securing it or any ability seal, all Traveller did was to apply a hand full of selastic in the hope that this would solve the problem of leaking
water and would assist in securing the sender and of course it did not.
The end result is that I do not have a van that I can tow with any confidence, I still have outstanding repairs and I am yet to use this van. I have lost the enjoyment and the pure magic of this purchase.