Warranty & Aftermarket Modifications?
Submitted: Friday, Oct 23, 2009 at 13:45
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Member - Alex K (NSW)
Hi All,
I'm finalising options for the new LC79 and Toyota offer an upgrade to 6 years 150K kms manufacturer warranty.
I would normally think this was a good idea but am finding it difficult to understand the implications of after market modifications to the warranty regardless of the upgrade.
Toyota state in their policy...
Your warranty does not cover parts that fail because:
• your vehicle has been fitted with non-genuine parts, not made or supplied by Toyota;
• your vehicle has been modified from Toyota factory specifications (for example, conversion to LPG operation, addition of a turbocharger, or installation of oversize pistons or valves) unless the modifications are Toyota approved and installed;
For example, since I’m changing the
suspension and increasing the GVM, in the event of axel, chassis mounts or wheel bearing damage (or any number of components, even engine and gearbox), could Toyota simply say the truck wasn’t designed to carry anymore weight than the original GVM?
Any comments from experience?
Cheers,
Alex
Reply By: Wizard1 - Friday, Oct 23, 2009 at 13:57
Friday, Oct 23, 2009 at 13:57
In think it is pretty clear to me and probably the vast majority of people.
Perhaps I am reading it wrong.
"Toyota state in their policy...
Your warranty does not cover parts that fail because:
• your vehicle has been fitted with non-genuine parts, not made or supplied by Toyota;
• your vehicle has been modified from Toyota factory specifications (for example, conversion to LPG operation, addition of a turbocharger, or installation of oversize pistons or valves) unless the modifications are Toyota approved and installed"
Which part is confusing? All seems black and white to me, especially the bit about "has been fitted with non-genuine parts" or "your vehicle has been modified from Toyota factory specifications".
What I find even more interesting is that you are seeking comments from a
forum on a warranty offered by a manufacturer.
Imagine telling Touyota "Oh, yeh these guys on exploreoz said that............."
The only place to get confirmation is Toyota. I am sure they will not follow any advice you get from this
forum
AnswerID:
388372
Follow Up By: Member - Alex K (NSW) - Friday, Oct 23, 2009 at 14:06
Friday, Oct 23, 2009 at 14:06
LOL. Thanks for your constructive feedback. I guess this
forum attracts all types.
For the everybody else... simply interested if anyone else researched this when buying a new car or if a manufacturer refused a claim because you had changed the
suspension.
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Follow Up By: Wizard1 - Friday, Oct 23, 2009 at 16:12
Friday, Oct 23, 2009 at 16:12
My humblest apologies Alex, I wasn't trying to state the obvious. It just seemed you might have misinterprted the information you provided.
The way I read it...modified from Toyota factory specifications seems to sum it all up.
But what you need to do is speak to Toyota. It is their warranty at the end of the day and they will honour it as they interpret the situtaion.
No amount of advice from a
forum will help you, despite what previous experience others might have had in the past.
I have aftermarket
suspension and at no time expect Toyota to honour any claim for those items alone.
Perhaps if you read things a little closer and with care you might not have missed the intent.
FollowupID:
656027
Follow Up By: Travelin OZ - Friday, Oct 23, 2009 at 17:20
Friday, Oct 23, 2009 at 17:20
I recently got a quote on a new Hilux, I asked if they could put all the bells and whistles on it and raise it up a bit.
I was told that for the warranty, I would have to use Toyota parts, fair enough, then he told me that Toyota didn't do a lift kit this would be after market, they could get it done prior to delivery but it would void any warranty to any part that was considered to be affected by the lift kit, so if any damage to the remaining
suspension or front diff etc for what they determined to be caused by the lift kit to bad to sad, other wise the rest of the warranty was not affected.
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656039
Reply By: Member - Stephen L (Clare SA) - Friday, Oct 23, 2009 at 14:19
Friday, Oct 23, 2009 at 14:19
Hi Alex
I do not know what Toyota want for the upgraded warranty, as nothing is for free these days and it is another way of extracting more money from you, and in most times is not worth it. As far as vehicles go, most of the
well known names should stick by you in case of something out of the norm. If it was me, I would keep your money and stick with the standard 3 year warranty.
Cheers
Stephen
AnswerID:
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Follow Up By: RobertHL (SEQ) - Friday, Oct 23, 2009 at 20:15
Friday, Oct 23, 2009 at 20:15
Hi Stephen,I have just had a claim with Ford extended warranty for the Injector pump to be replaced as it was leaking at the back seal.At first there was a problem in their melb.office could. They could not find one of my stamped service thingo for their records so i had to prove that it had that Klm service which was no problem for me to prove that it in fact had been done.
They honored the replacement & it saved me $5500 It made me happy. :))
The extended warranty 2yrs was free when i bought the truck new.
I would say they are worth the dollars as long as it is factory extended warranty not the after market crap.Thats another story.
Cheers,
Bob.
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Reply By: The Landy - Friday, Oct 23, 2009 at 14:21
Friday, Oct 23, 2009 at 14:21
I don't have first hand knowledge with Toyota, although I bought my first Landrover brand new and had numerous non-standard modifcations.
I had a couple of warranty issues that were honoured, but the modifications would not have had any bearing on the warranty problem.
Check with Toyota (and expect different answers from different people on different days) however I suspect that if you can demonstrate a warranty problem that was not caused, or could have been caused by a modification than it shouldn't be a problem.
Mind you, I'm not sure that extended warranties offer great value, versus the cost, especially as they usually have a number of exclusions.......
Good luck with it....
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Follow Up By: MARIC - Friday, Oct 23, 2009 at 14:46
Friday, Oct 23, 2009 at 14:46
I agree with "The Landy" with his answer, as have had same issue and have had problem sorted out. It is also sad that sometimes when you ask a question that you are deterred by a side tracking answer.cheers
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Reply By: DIO - Friday, Oct 23, 2009 at 15:16
Friday, Oct 23, 2009 at 15:16
If you are intending to have the GVM increased, I presume you are having that carried out prior to the initial (1st) registration. The company providing and carrying out the upgrade will have to (obviously) provide and install a plate to the vehicle indicating that the work complies with all ADR requirements and that they are licenced to perform ADR upgrades/changes. As for warranty on such work, if the company you are dealing with is reputable then I'm sure they will be providing you with specific details of coverage encompassing their work/modifications. Discuss your concerns with them and I feel they will be inclined to assure you that their product is designed in a manner or to a standard so the it does not impinge upon any such warranty as issued by Toyota etc. Mind you, if you are purchasing a vehicle that is obviously not up to or you are using it for reasons far in excess of that as intended by the manufacturer then you may be in trouble. You might then be faced with the question of 'onus of proof'. That is they will try to prove that your actions or modifications contributed to the failure or alternatively you will be trying to prove that they didn't hopefully with support from any provider of any upgrades or modifications carried out on your vehicle. Know what I mean. Good luck with it.
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Follow Up By: ben_gv3 - Friday, Oct 23, 2009 at 15:28
Friday, Oct 23, 2009 at 15:28
Hi DIO,
"you are using it for reasons far in excess of that as intended by the manufacturer then you may be in trouble"
If you are increasing the GVM then wouldn't mean you are using it for reasons far in excess of that as intended by the manufacturer?
I'm not having a go but just curious. I think this is getting into a very legal/
grey area.
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Reply By: ben_gv3 - Friday, Oct 23, 2009 at 15:23
Friday, Oct 23, 2009 at 15:23
Good old Wizard1, always offering excellent advice...
IMHO I doubt Toyota would honour the warranty if say you had a GVM increase upgrade and your bearings failed. They could easily say failure was due to the upgrade not from a Toyota defect.
AFAIK even adding extra fuel filters can void your warranty if you have a fuel related problem and then claim.
However, I'm fairly certain mobs like ARB claim their
suspension products do not affect vehicle warranties. Not sure how they work it. Maybe they design their products with a lot of consultation with the manufacturers and hence have developed a MOU?
Suspension changes (springs and shocks) by itself do not increase GVM. Sometimes it entails chassis reinforcement.
AnswerID:
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Follow Up By: Wizard1 - Friday, Oct 23, 2009 at 16:18
Friday, Oct 23, 2009 at 16:18
Ben,
you might want to read my follow-up and see that some of you miss the point.
I am sure your humble opinion will make all the difference if Toyota knock back a warranty claim that they deem is the consequence of an aftermarket modification.
It is their warranty and I can only assume they will always err on the side of their policy when there is doubt. That has been my experience.
But I wouldn't be niave or arrogant enough to suggest what happened to me applied to all those with a claim against a Toyota warranty.
Lay opnions mean nothing when it comes to these sort of issues, only the manufacturer's interpretation of the situation and their policy.
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Follow Up By: fisho64 - Saturday, Oct 24, 2009 at 13:23
Saturday, Oct 24, 2009 at 13:23
Umm Wiz, I dont think you read Bens post, he agreed with you-said
"IMHO I doubt Toyota would honour the warranty"
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Reply By: Member - Graham H (QLD) - Friday, Oct 23, 2009 at 15:25
Friday, Oct 23, 2009 at 15:25
As it says "Älterations approved by Toyota"
SO if it was me I would take documentation of your proposed alterations and take them to TOYOTA and get APPROVAL IN WRITING.
If they wont do it you are on your own...
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Follow Up By: Wizard1 - Friday, Oct 23, 2009 at 16:20
Friday, Oct 23, 2009 at 16:20
Graham,
Great advice. As I also said , speak to Toyota.
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Follow Up By: The Landy - Friday, Oct 23, 2009 at 16:34
Friday, Oct 23, 2009 at 16:34
The problem with this approach is that they are most unlikely to agree to it in writing, and therefore a blanket response of ‘no’ is likely to be sent by them.
That creates the problem that should you ever want to make a warranty claim they may simply say we put it in writing that we would not honour warranty claims due to modifications.
On the other hand, should you not go down the track of getting it ‘in writing’ they may simply treat your request on the basis of whether the modifications had any impact that brought about the warranty claim; if not they may honour the warranty claim.
So in effect, by seeking to clarify your position you might actually be limiting your rights and disadvantaging yourself…..
Just some food for thought……….
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Reply By: The Landy - Friday, Oct 23, 2009 at 16:25
Friday, Oct 23, 2009 at 16:25
Alex
Further to my earlier comment on extended warranties. You might like to take a read of the following submission by the Australian Automotive Aftermarket Association to the Consumer Affairs in August 2009.
AAAA Submission - After Market
Regards
The Landy
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Follow Up By: Member - Alex K (NSW) - Friday, Oct 23, 2009 at 16:43
Friday, Oct 23, 2009 at 16:43
Thanks Landy, and everyone else for the input.
I understand this is a
grey area, knowing my luck anything that will brake will do so at 3yrs and 1 week so woun't make any difference anyway.
Cheers,
Alex
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Reply By: Rob! - Friday, Oct 23, 2009 at 17:03
Friday, Oct 23, 2009 at 17:03
Alex,
I doubt Toyota would honour the warranty if the failure had anything to do with the modification. The company who did the mods should be responsible for that. The only painful thing I can foresee occuring is when something fails in proximity to the mod and both toyota and the mod people blame each other for the failure.
R.
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Follow Up By: Member - Josh (TAS) - Friday, Oct 23, 2009 at 18:19
Friday, Oct 23, 2009 at 18:19
I think this will be more the issue. If you can prove the mods had nothing to do with the breakage the warranty stands(proving it could cost you though). When both blame each other then you have to prove what caused the damaged and who is responsible for it.
Josh
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Reply By: Member - Phil G (SA) - Friday, Oct 23, 2009 at 18:36
Friday, Oct 23, 2009 at 18:36
Re warranty after aftermarket mods, Toyota would look for a way out like any other manufacturer.
But look at the past history of the 79series. They have had the same chassis and
suspension for the past 10 years and it has been very common for Govt and Mining buyers to increase GVM from 3300kg to 3700kg. This mod is done without any modification to the chassis and is available from multiple
suspension companies. I have never heard of an issue with this modification. Unlike many other 4wds, they have fully floating axles so can carry the weight and the chassis does not bend or crack.
I personally think extended warranty on this vehicle would be a waste of money.
Mine is 7 years old and done 146,000k and has never had problem that would qualify for warranty. Sure the latest models have a V8 and airbags, but everything else is the same as my vehicle.
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Follow Up By: get outmore - Saturday, Oct 24, 2009 at 09:24
Saturday, Oct 24, 2009 at 09:24
we had vehicles with the GVM uprade and the front diff housing got a small crack. i thought it was leaking from a seal. i went to pick it up and was told it had been cracked and repaired under warranty - no arguments didnt have to ask
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