Warranty or not??? Technically no but what do you guys think?? Help

I also agree as a mechanic I would normaly expect at least 100000Ks plus not an unreasonable expectation. But there out would be time which shouldnt come intoit where bearings are concerend.

Our neighbour's beemer did an idler pulley - was about 7 yrs old, but had only done about 30,000km. On investigation, the threaded bolt hole in the timing cover which mounts the pulley was not threaded thru to the bottom of the hole, preventing the bolt from holding the pulley in properly (about 5mm too short!). Obviously a mfr fault. BMW eventually paid for a new cover and pulley, neighbour paid for the labour. A satisfactory outcome under the circumstances.
So it's worth pushing if you can find an obvious cause for the premature failure.
good luck,
Gerry

Farouk, I think you nailed it when you said "after a reasonable amount of time ". What is a reasonable amount of time? How is that defined?
I agree that considering most people would do 37K in less than 2 years, the part failure seems premature, however, how many engine hours has that motor done?

At the other end of the scale, I used to work for a Toyota dealership in SA. We had a L/C that used to come to us that had a PTO set up on it (from memory) to run a water pump. It had very few kms on the clock but huge engine hours.

Where does a manufacturer draw the line? I have a 1993 Mitsi Lancer (16 years old). Only travelled 70,000kms and the drive shaft boots are knackered. So who is to tell me at what stage did my drive shaft boots exceed the reasonable amount of time clause?

Fab72

I should have clarified where the statement from Choice commenced,
It started at "The statutory warranty" so I am not nailing anything but I do agree with what follows in their statement.
I have a friend who purchase a $3400 Sony 40" LCD TV and at 18 months the Tuner packed it in and he was advised by the major retailer that he bought it from that it was out of warranty and repair would cost about $400 and advised him to buy a HD Settop box which would do the job for $129. Guess who is at this moment having words with the retailer!!
I would say that your example would not be listened to at 16 years one would be an optomist if he thought he would be entitled, As Chrisopher said " you would expect a refrigerator would last 5 years and in the case of the 2004 Pajero with such a terrific service history would certainly come under the "reasonable period".
Below is further info from the Choice site

Tips for claiming your warranty rights with a retailer
When you’re not satisfied with a product or service, ringing the retailer who sold you
it can be daunting. As a relatively informal process though, it can be an effective way
to fix the problem. Here is our step-by-step guide to claim your warranty rights.
1 Identify the product
• Tell the retailer that you are not satisfied with the good or service you bought
from them.
• Identify the item that you’re not satisfied with, and if you can, the date when
you bought it.
2 Describe the problem
• Politely explain as specifically as possible why you’re not satisfied with the
item.
If appropriate, you can identify any of the following standards, that you feel
your item is missing:
o is not of merchantable/acceptable quality
o is not fit for purpose
o does not match description or sample
o is not free from defects
o for services, the standard is not carried out at a standard or quality that
could be reasonably expected by a person in the particular trade or
profession
• You may want to use the following words, where appropriate, such as ‘this
product doesn’t do what I’d reasonably expect’ or ‘it is not of acceptable
quality’.
3 Suggest the solution (repair, replace, refund, redone)
• Suggest the solution that you would prefer – repair, replace, refund or if it’s for
services, have it redone.
• Try to come to a mutual agreement with the retailer about the solution.
• Your right: The law clearly states that it is ultimately your right to decide
what solution is provided, not the retailer’s.
4 Arrange transport/freight costs
Regardless of whether the problem’s been resolved or not, if the retailer wants to see
the item, you’ll need to work out how to transport it, and any associated costs

• Discuss with retailer how to transport the goods to the store. The retailer may
suggest you go to the shop with the product and receipt. If you are satisfied
with this, go ahead.
• If it is not convenient to take the goods into the shop, you can have it freighted
to the retailer. Your right: The law is clear that the retailer should pay this
cost.
• The retailer may suggest you pay the upfront cost for the transport and they
will reimburse you once you provide a receipt. If you are comfortable with this
arrangement, you can do so.
Your right: You are not under any obligation to accept upfront costs with
reimbursement.
• Ask for the name of the person you’ve spoken to and note it down, along with
time and date of the conversation.
5 Make a complaint
• If the retailer does not agree to the solution you want, consider making a
formal complaint. You can ask the person you are dealing with how to make an
internal complaint within the company, or you could tell them that you will
lodge a formal complaint with your State or Territory fair trading/consumer
affairs body. This may make the retailer reconsider their approach.
• To make a formal complaint, contact the local consumer protection body in
your state or territory:
AUSTRALIAN CAPITAL TERRITORY
The Office of Fair Trading
Phone: (02) 6207 0400 or
Email: fair.trading@act.gov.au
Web: http://www.
www.ors.act.gov.au/fairtrading
SOUTH AUSTRALIA
Office of Consumer and Business Affairs
Phone: (08) 8204 9777
Email: metro.cab@agd.sa.gov.au
Web: http://www.ocba.sa.gov.au
NEW SOUTH WALES
Office of Fair Trading
Phone: (02) 9895 0111 or 13 32 20
TTY: (02) 9338 4943
Email: enquiry@fairtrading.nsw.gov.au
Web:http://www.fairtrading.nsw.gov.au
TASMANIA
Consumer Affairs and Fair Trading
Phone: (03) 6233 4567 or 1300 654 499
Email:
consumer.affairs@justice.tas.gov.au
Web:http://www.consumer.tas.gov.au
NORTHERN TERRITORY
Northern Territory Consumer Affairs
Phone: (08) 8999 1999 or 1800 019 319
Toll free: 1800 019 319 (NT)
Fax: (08) 8935 7727
Email: consumer@nt.gov.au
Web: www.consumeraffairs.nt.gov.au
VICTORIA
Consumer and Business Affairs Victoria
Melbourne VIC 3001
Phone: (03) 9627 6444
Consumer Affairs Helpline: 1300 558 181
E-mail: consumer@justice.vic.gov.au
Web: http://www.consumer.vic.gov.au
QUEENSLAND
Office of Fair Trading
Phone: (07) 3246 1500 or 131 304
TTY: (07) 3246 1588
WESTERN AUSTRALIA
Consumer Protection
Phone: (08) 9282 0777 or 1300 304 054
(local call cost only)

7 Keep documentation
• Be sure to keep a copy of all documents, including receipts, dockets etc, and a
record of all conversations, including who you spoke with, and when are where
that occurred.
8 Further warranty help
Choice’s warranty website provides comprehensive information about your warranty
protections: www.choice.com.au/warranties
You can access:
• An SMS summary of warranty rights
• A wallet summary of warranty rights
• Campaign poster to put up in schools, universities, legal centres, and for
anyone to tell consumers about their warranty rights and the campaign
• Sample complaint letters for warranty claims
• A video explaining warranty rights.
• A video of our frustrated ‘egg-person’ being given the warranty run-around

Shaker,
I could not beleive that somebody (you) would query why a consumer would be upset over treatment by a retailer and when an organisation like Choice advises people to ascert their lawful rights (which obviously he was unaware of at the time of purchase) your attitude is Unbeleivable!!
Incidentally if you read the Choice statement the Stautory Warranty is in ADDITION to the normal Manufacturers Warranty, in this care you deal with the RETAILER ansd he can choose what transpires from here on.

Farouk

And above all remember that now well accepted maxim

It is never your fault, someone else must be to blame..... lol

(:-))

Cheers ob

So farouk, when is the cut off point, 5 years, 10 years, 20 years???

It wasn't mentioned if the selling dealer did all the servicing, the belt could have running overtensioned.

I can't believe all this arguing over a couple of idler pulley bearings. For Christ sake. It's a normal "Wear & Tear" item.. Crikey, we're all becoming a bunch of whingers looking for a handout for a measley couple of hundred bucks at any opportunity.

The Facts Are:

It's a Couple Of Bearings.
Bearings Don't Last Forever.
They Are Replaceable.
Replace Them.

There you go. Simple.

Btw, I think you'll find the belts could be self tensioning.

Quote >>

"The Facts are:

It's a Couple Of Bearings.
Bearings Don't Last Forever.
They Are Replaceable.
Replace Them.

There you go. Simple." (end quote)


ED ZACHARY !! Give the man a ceegaar .......


;-))

Hi Phil
Done one water crossing ( Eyre Creek ) in its life and with a bra. Engine was cleaned after desert crossing during its after trip service but do not know method. Dust...well yes the desert once.