SPOT 2 - Voluntary Return

Mine arrived the day after I received notification about a voluntary recall.

I just filled in the form using Internet Explorer and it did work

QUOTE "SPOT 2 devices might not meet battery and messaging operating specifications."

Has anybody found problems ?

The company I bought it from still did not have the details about the return process, but did say if I returned it to them they would give me a full refund.

I am happy to wait for the updated ones as I understand that the SPOT 2 has a better chip set

Dunedigger

I recently bought a SPOT 2 while in the US. I registered it last week and then received the email about replacement a couple of days ago. I managed to fill in the online form and hope the mail back info is waiting for me when I get home. I did call the customer service number and they explained that they want all SPOT 2s back for replacement even though some (mine included) might be ok. It seemed to work fine when I tested it.

Peter

Yes, the SPOT site is not user friendly as it has no direct link to the exchange page.. Go to the following webpagehttp://www.findmespot.com/exchange/ to access the form.

I know my SPOT2 is faulty. I receive a flashing red light on the on/off switch on many occasions. I had to replace the batteries after 2 weeks use. My old SPOT didn't need the batteries replaced for 12 months.

I filled out the form and got a conformation email. I emailed Spot to ask about Aus customers. This is their reply

"Non-USA customers will follow the same procedure as Canadian customers. When we have the units available for shipping we will ship a unit that is already operational to you along with shipping materials for the return of the original unit that you have."

So the way I read it, they send a new unit and when you get it you send the old one back. That way you will always have a unit.

Rod