Tuesday, Jan 19, 2010 at 11:36
Yes cut out "they were all girls" bit
I started in an Ericcson manual exchange in 1954 when I was 14 at Mosgiel in NZ
Later it went to a BMSB multiple board.
This was a type where on operator could answer everyone without moving from their
seat
Whereas the Ericcsons you could only reach 100 at a time.
On a Sunday if we were on our own we had to run up and down the 5 boards answering them all.
God help us on a wet Sunday.
When all the cords were used we used to go down and pull them all out and start again
The locals knew woops the exchange is flat out and didnt ring back for a while.
Progressed from there to western Electric Toll boards in Christchurch and later in Dunedin
In 1980 they introduced cordless consoles which were slower than the old corded boards.
In 1989 all the work was centralised and all operators in the South Island except CHCH were made redundant.
Thats called progress.
Instead of an operator who could say Oh they're not
home, you got operators who didnt even know where the place was you wanted to ring.
Also the Emergency service went to pot.
When it was localised the operators knew the area intimately, now they are 100's of k's away and know nothing.
In Dunedin we had a landslide where 70 houses slipped own a
hill.
Panic
The police found out the contacts they had for
services like helicopters were all out of date.
Luckily the operators knew the susbs
well enough to be able to connect them to the right person.
So newer may be cheaper to run but isnt better sometimes.
AnswerID:
400164