Another great service thread - Redarc

My Redarc battery isolator recently started to play up. It would switch in, but often would not switch out unless I gave it a tap. Since we travel full time and have two 40 litre Engels in the vehicle, a quick solution was needed. We are currently in Alice Springs.

I bought the isolator in August 2008to set up the new 79 Series, but did not have the receipt. Redarc have a two year warranty. I rang Redarc and was passed to Mark in their 'technical area'. He quickly agreed to replace the isolator. He gave me the address and phone number of their local reseller. I went straight around and Mark had already rung them - they had the new one sitting at the front desk waiting.

I went back to the caravan park and swapped the old for the new and took the old one back to the shop as requested for forwarding back to Redarc. All works fine now.

From my initial phone call to full fix took less than 90 minutes and absolutely no dramas.

That's good enough service to tell others about in my book. Thanks Redarc.

Norm C