Big thumbs up to Coleman

Submitted: Monday, Mar 22, 2010 at 16:32

ThreadID: 77089 Views:3968 Replies:7 FollowUps:0

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flashcher

I would just like to let everyone know of the great service we received from Coleman on Friday. We were camping at Shallow Crossing and had taken our new Coleman Hot Water on Demand unit to use for showering and washing up etc...... We had followed all the instructions before leaving home and had purchased all genuine accessories to use with the unit. We arrived at camp on Thursday afternoon and during the early evening had used the unit a couple of times for cuppa's etc.. Come night fall we wanted hot water but the unit wouldn't ignite. We had spark, but it just wouldn't kick over, so hubbie unhooked the gas bottle and tried it on a Coleman canister. Still no luck. So he tried it on the other Coleman canister, again no luck. So that night I had to boil water in the wok over a portable cooker. The next morning we decided to kick the generator over to see if the battery in the unit needed charging. We let it get back to full charge but still no joy. By now I was getting a little stressed as I wanted a hot shower. As we had no phone service hubbie drove the 13km's back to the highway and then another few more km's until he could get mobile service. He rang the bloke we bought it new from who passed on the name of his rep at Coleman, hubbie rang him and the guy at Coleman sent hubbie into Ulladulla where the Coleman rep had rang ahead and organised a new unit for us. They also organised for us to keep the charged battery out of the old unit and the new battery.
In all it was a 85km round trip, but I think the customer service from Coleman was outstanding. Ahhh and the joy of a hot shower later that day - priceless!

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