TJM closing stores

Cheers Tony didnt see that post. Regards Steve

Time to buy some ARB shares hey fellas. Although ARB is getting more and more of there stuff manufactured in Thailand now, hopefully the quality wont decrease.

I have found ARB staff to be condescending & arrogant. If you haven't got a 6" lift & lockers, they don't want to know you!
On the other hand, I have found TJM staff to be helpful.

Shaker
shame that you have found them "condescending & arrogant". the products themselves are very good as is the company, its just a shame that the store managers and staff dont deliver a service to the same standards and quality of the products. afterall the sales staff is the only real interaction with the company by the customers. I have visited quite a few ARB stores and most are quite helpful, the odd one has been rude and uninterested in my money.
however i would have thought if you didnt have a 6" lift & lockers that they would love to sell you some!
My local TJM megastore doesnt know what customer service is. didnt even want to give me a price on some lightforces when i asked, they didnt have a price on them, but they ended up being "around $400"- a firm price would have been more helpful to my query.
to sum it up, i dont think that there is a valid argument of which stores are better overall, just perhaps which stores in individual towns have the best staff.

I agree - TJM here in Adelaide did not know what they were talking about when I went in to buy a tyre deflator / pressure guage !

Never been back there since !

Troopy(SA)
Real sorry to hear that you didnt receive any proper service over something as straight forward as a tyre deflator/guage!!
If I can encourage you back into the store or even offer you a small gift as some sort of compensation, I would appreciate the opportunity.
I pride myself on both my staff and I knowing what we are doing but it would appear that we have not meet your needs.
Please ask for me personally (if I am around and not out bush somewhere!) and I will try to make things right.
Greg Moore
TJM 4WD Megastores SA
Nailsworth & St Marys

I called into TJM in Nailsworth last week as I was surprised to see the store open following the postings on here previously. I was after info and prices on Maxtracks and the salesman was very helpfull and courteous. Didn't purchase then but will do next time I'm back in the big smoke.

That's ARB Qld wide unfortunately, no Idea about customer service in the slightest and the reputation is well deserved. I Have noticed UV4X4 with the same logo as ARB and the same service.

Like Grungle i only use them out of sufference.

Just to balance out some views,

I am in Qld (Nth QLD) and our ARB gives tops service and backup.

Out of the three well known 4wd outlets, they stand head and shoulders above. And yes I have had dealings with all three and no, there is no affiliation

CJ

Thanks Greg for filling us in on what's going on, better then the guessing we are all doing. Prior to Scott leaving the service from TJM in Penrith was great, I have had a suspension lift done by the Penrith store and have bought numerous parts from the store and always found Scott & his wife to provide excellent service, when he left the service and knowledge of the store products went downhill. I went into the store prior to it just closing to follow up on some Staun air deflaters and I swear to god the young bloke had no idea what I was on about and had to ask the bloke out the back, then went searching through the catalogues (the very few they had) to look for a price then had to ring another store to see whether the store even stocked them, told them not to worry was in a hurry and had to go, I didn't need to go anywhere but didn't want to degrade them in front of other customers. I pass the store everyday on my way to work so hence is very close for me to get my parts, so hopefully they will reopen and the service and knowledge will return. Thanks again for the update. Regards Steve M