Incar VMS Navigator

Need help to resolve a problem with The VMS. Please be gentle, it's all new to me. I admit I haven't much computer knowlege.
When I switched the street navigation on, an error message displayed the following message.
Previous instance of iGo8 has not finished exiting yet. Please try again in a few seconds or soft reset your device.

Up until now it has worked fine.

I have re-booted the system several times & also pressed the reset button without success.
Any suggestions would be kindly appreciated.
Thanks in advance regards Mary Anne
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