Coleman Hot Water On Demand Problems

Submitted: Thursday, Jul 29, 2010 at 16:26

ThreadID: 80397 Views:23951 Replies:7 FollowUps:10

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Food & Water

One of the most important considerations when planning an outback trip is the selection of foods to take and the amount needed to keep everyone healthy and happy.

higgos

Has anybody got the trouble codes for the coleman hotwater on demand unit The green light flashes 3 times,pauses & then 3 times again Unit wiil not ignite
Higgos

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Reply By: landseka - Thursday, Jul 29, 2010 at 17:18

Thursday, Jul 29, 2010 at 17:18

Hi Higgo, Green light on mine means the battery is low I think.

Cheers Neil

AnswerID: 425661

Follow Up By: CABROLET - Thursday, Jul 29, 2010 at 17:51

Thursday, Jul 29, 2010 at 17:51

Hi
You could try phoning Coleman in Sydney on 03 4350 5936. However don't get too optimistic as I tried four times and each time the person on the switch said they would get the tech person to call me back. That was five weeks ago !!
I expect they think once the unit is sold that is the end of the matter. Not impressed.
Good luck

FollowupID: 696166

Follow Up By: brett - Monday, Aug 02, 2010 at 23:29

Monday, Aug 02, 2010 at 23:29

That's not the number for Coleman in Sydney, has to be 02 area code.
Original model didn't have any error codes, if something was wrong it just wouldn't work. Does the manual say anything about the codes
Had one since 03, something went wrong with the flow sensor after about 12 months, took it back to Kmart and got a new one on the spot. That one has had plenty of work and still no problems after 6 years. Reckon they are a great unit and wouldn't be without it. My manual says it has a 10 year warranty, not bad for $300

FollowupID: 696585

Reply By: Roughasguts - Thursday, Jul 29, 2010 at 18:09

Thursday, Jul 29, 2010 at 18:09

Mate I took mine back to Kmart for a refund. Coleman were useless and the product is un reliable. Well the newer version is, the older version seems great from all reports.

Mine was used for 15 minutes not even a 1/4 bottle of gas! and then stored for 3 months then useless.

Cheers

AnswerID: 425669

Follow Up By: Fred G NSW - Thursday, Jul 29, 2010 at 19:44

Thursday, Jul 29, 2010 at 19:44

Most times. these issues are user related, not following instructions, or simply unable to comprehend the instructions.
How many persons, buy one of these, and then ignore the battery charge time warning,among other instructions, before wanting volumes of scalding hot water to flow endlessly.These units are brilliant....just use them as per the instructions, and you will have years of satisfaction. Not too hard hey??? Sheeesh.

Fred

FollowupID: 696196

Follow Up By: Crackles - Monday, Aug 02, 2010 at 19:27

Monday, Aug 02, 2010 at 19:27

"Most times. these issues are user related"
I honestly doubt that. When our club were shown the Coleman Hotwater system by the rep even he couldn't get it to opperate properly. During his display he went through 3 brand new units before he got one to work. Then he proceeded to burn himself while on the shower setting. Needless to say he didn't sell any that day.
Cheers Craig..............

FollowupID: 696557

Follow Up By: Roughasguts - Wednesday, Aug 04, 2010 at 20:09

Wednesday, Aug 04, 2010 at 20:09

Nah Fred! had a fresh spare battery put it in still no go!
Some things are just faulty..... Sheeeesh.

FollowupID: 696767

Reply By: Member - Graham H (QLD) - Thursday, Jul 29, 2010 at 18:12

Thursday, Jul 29, 2010 at 18:12

Google is marvelous On the Coleman website there is a link to LIVE HELP from 9 to 3pm daily Mon -Fri

On the 4 wd Forum it says the battery must be charged for about 24 hours BEFORE using it and the thing wont work whilst being charged.

AnswerID: 425670

Follow Up By: Fred G NSW - Thursday, Jul 29, 2010 at 19:35

Thursday, Jul 29, 2010 at 19:35

Graham, I think we all, on this site should rename you, "minister for information"
Most times we couldn't bother, with frivolous Q & A's, the "Oh dear syndrome" where-as you can :-))))
Or is that the Kiwi coming out LOL LOL.
BTW Google isn't everyone's friend :-))))))).

Fred.

FollowupID: 696195

Follow Up By: Member - Graham H (QLD) - Thursday, Jul 29, 2010 at 19:56

Thursday, Jul 29, 2010 at 19:56

Im not sure if you are " having a lend of me" as you Aussies say, but as I dont have much to occupy my day I lurk here a bit and occasionally try to be helpful.

I dont bother with things that I'm not interested in but try to see if the OP has actually done anything to help themselves.

Frequently they havent as witnessed here.

It took 2.5 secs to find the above out.

I only found out what I know by experience and research which is available to all.

Cheers will give the Wallabies 10 points on Saturday night

ROFL

FollowupID: 696201

Follow Up By: CABROLET - Thursday, Jul 29, 2010 at 20:44

Thursday, Jul 29, 2010 at 20:44

Yes Graham what you say is correct and I was aware of the web site Self Help, however some problems (Replacing the spring in the control switch) are easier sorted buy a quick phone call. Regardless if Coleman say they will call back then that is what they should do or at least refer the caller to the Self Help site and say they do not answer problems verbally. You would wonder if they had the time to reply to a web query then why not a verbal reply.
Problems with this product is compounded owing to the fact that Coleman do not have service agents and all repairs have to be sent to Sydney.(I was told this by both Anaconda and Camping and Outdoor in Queensland)
Sorry Coleman in my experience are not a good company to deal with.

FollowupID: 696205

Follow Up By: Fred G NSW - Friday, Jul 30, 2010 at 06:52

Friday, Jul 30, 2010 at 06:52

Ahh you're onto me Graham, just having a lend mate :))) Your input is always positive and appreciated. And mate, I think they'll need more than 10 points :-((

Fred

FollowupID: 696232

Reply By: Member - Alan John C (WA) - Thursday, Jul 29, 2010 at 20:27

Thursday, Jul 29, 2010 at 20:27

Hi Higgo don't give up take it back we went through three of them before we got one that worked well.

Lifetime Member
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AnswerID: 425685

Reply By: OREJAP - Thursday, Jul 29, 2010 at 23:50

Thursday, Jul 29, 2010 at 23:50

G'day Higgos, I too have had problems with the Coleman HWOD by obeying their instruction manual. I phoned Coleman & s/t a receptionist who put me through to a Technician. He told me to charge the battery for 24 hours prior to using it. This battery MUST be recharged every 3 mths (I mark it on my celender) Have not had a problem since. K Mart have told me that they are ceasing to stock the HWOD. I do not know if that is every store. When I first s/t Coleman the receptionist told me to take it back to K Mart with my receipt for exchange. As far as I am concerned the staff at K Mart & Coleman were fantastic. A mate of mine has a HWOD with a leaking regulator he took it back to where he purchased it from & they gave him a new unit Coleman stated that they didn't want it so he now has spares!!

AnswerID: 425706

Reply By: higgos - Monday, Aug 02, 2010 at 18:54

Monday, Aug 02, 2010 at 18:54

been in touch with coleman re my problem on hotwater on demand unit.they do not supply any parts apart from the water pump & battery so any other problems its a write off, great aftersales service?

AnswerID: 425997

Follow Up By: Member - Andrew (QLD) - Monday, Aug 02, 2010 at 19:03

Monday, Aug 02, 2010 at 19:03

so what did they say the flashing sequence meant??

I would not necessairly expect parts for all items as it is far cheaper for them to replace the unit under warranty, though accidental breakage by the buyer is another story.

The fact that you can get to a customer service phone number is great aftersales service these days :)

Andrew

FollowupID: 696554

Reply By: Skippy In The GU - Monday, Aug 02, 2010 at 22:10

Monday, Aug 02, 2010 at 22:10

Was the water pump working, if not then you might need to jiggle the syphon hose to clear any air pockets, it could be reaching the temp and wont reignite.

sometimes first thing in the morning the gas could freeze up

AnswerID: 426025