Thursday, Nov 18, 2010 at 19:55
John
I accept your comments, and the importance of emergency updated information.
My reasons for my comments were more along the lines that VKS737 & RFDS seem be more excited about the new agreement that what it is people in an emergency situation actually need.
Having used VKS737 for 2 emergency situations in the past, I know personally that the most important issue is who I call first.
With the new arrangement for contacting RFDS in WA & Qld, it appears to be quite complex for people in an emergency situation. In a real emergency, my mind will be on the situation in front of me. Having to look for a manual which displays a load of selcall numbers appears to me, to be cumbersome and effectively mean a delay in communicating quickly with the RFDS.
If I can give you a real life example. A few years back, Vic Police changed its emergency contact number to a 5 digit number starting with 11***. I cant remember the other numbers. Research found that emergency situations, very few (if any) people could remember the new emergency number. Most people kept ringing 000, as it was easy to remember. The powers that be decided to go back to 000 as the number to contact for police in Victoria.
Oh, I have another example of people's memory in emergency situations. Many years ago I was treasurer for a local church. There was a fire in one of our buildings. The Priest at our church saw the flames (and with fear of the fire heading for other church buildings), he ran to the phone to call the fire brigade. Our priest was born in England but had been living in Australia for many many years, but in this state of emergency, he dialled the english emergency number 999. It took him a few minutes to realise that he had rung the wrong number. He knew the emergency number in Victoria was 000, but his confused brain went into his memory banks for what he knew as a child.
Getting back to contacting RFDS, I think more thought is needed to keep the contacting of the RFDS very very simple, so that the information can be easily remembered when facing an emergency situation. Having different for different states will cause great confusion, and in addition, having so many selcall numbers to contact is also a poor solution.
Laurie
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