The Quality of service?

Jon

Try being a thousand plus km from Perth, ordering a Three door display fridge and a two door display freezer for the store and getting both as freezers!

All they could say was "Oh, must have read the order wrong"

There seems to be no pride in the workplace these days

Bit more than annoying

Once upon a time in the land of Oz ,in places called spare parts departments which were part of the now mythical service department there lived a man , sometimes a woman , though women were few and far between , whose sole purpose for being there was to provide the CORRECT spareparts to the mechanics [yes Virginia they were mechanics ,not some so called service technician] and to the public ,, these men and the odd woman devoted their time to the study of spare parts and became proffessional Spare Parts Interpreters , sadly a lost and dieing art.

Jon

that washer should work, shouldnt it? it looks close enough... haha
thats pretty ordinary service. I am losing faith in a lot of mechanics and have learnt so much about my car in the last 12 months as ive decided to start doing my own repairs (where possible) with the help of mates when needed. And only taking it to a so called qualified mechanic when absolutely needed.
I remember i bought 4 new tyres or my ford maverick, i asked them when i dropped it off if they could just check the suspension, brakes and steering whilst it was up on the hoist," sure mate, we'll do in inspection and give you a written report" was his response. I thought, beauty, good stuff.
I went to pick it up later in the day and asked for the report, it was pretty much blank with no comments etc. So i asked what the brakes were like, he called the young apprentice over and asked his as he had done the work. The apprentice said the front were fine but didnt check the back as they were drum and would need to be booked in. I argued with him that they were discs on the back but he pretty much made me out to be an idiot, the boss was in earshot so I insisted he follow me to my car where the boss got down on his hands and knees to see my rear disc brakes. The apprentice had a very sheepish look on his face.
At the end of the day i just trusted this mob to fit 4 new tyres and do a quick inspection. Safety comes first- and i need to be assured im getting quality work done especially paying top price for it.
Another time i wanted to order a replacement serpentine belt for my 3.0l gu patrol from the local nissan dealer, The parts "interpreter" kept asking me which belt as he said there were 3 on the zd30 motor. I am still trying to find the other 2??? maybe thats why they keep blowing up- someone in the factory forgot to fit the other belts........

give em hell mate!

Hairs

I was one of those with that put on a thread about wheels being out of balance after the dealership rotated them without me being asked.
I took it back Sat morning after a phone call to the head mechanic stating that I could not wait around for them to re-balance the tyres again.He said that they would be done promptly at 10 am. I arrived a 9.55 am, he then asked me what time I would come back for my Hilux. I said that I couldn't wait as per the phone call. " I'm on another car now" was his response. I saw RED, but I controlled my words, well most of them. Anyway he dropped the other job and re-balanced my wheels as I watched. They were out balance by a long way, I asked who did the balancing last time. The answer way that a fully qualified employee worked on my Hilux.
I lost 2 hours (including driving time to get there) plus the cost of diesel to get there. I know its not be much, but that's not the point. I pay the price because someone doesn't care enough about their work.

I'm finding a new mechanic.
I feel better now I have that off my chest.

Wato35

Hey Mate!, When your standing there with the old part in ya hand and the dude in the black suit and red tie behind the counter , tells you, "your vehicle dosen't have one of them!!!!..... Thats what happened to me at a Holden dealer one time, Talk about ruffle feathers" , Know where your comming from..lol.


Cheers Axle.

I've done some hunting today to find the leak, It is coming from the Dashpot screw at the back of the top half of the pump.
So I ring Toyota Grafton, spoke with the service department. I'm told the O rings perish in them, when they changed to ultra low sulfur diesel and mine being the age that she is, I've done well to of got this far without having to replace it yet.

It's not a bad leak ATM, so I guess it's a trip to the diesel mechanic to have him order one.

There you go it's true, The secret to life… replace one worry with another…
LOL