Listening to Customers feedback

3 weeks ago I had the suspension upgraded on the Land cruiser to Oldman Emu 400kg on the rear Nitrocharger sports for the rear and front, oldman emu torsion bars fitted by Recreational Car Accessories at Wyoming - Gosford.
When I picked up the vehicle when the mechanic told me that I will need to get a wheel alignment done. I then had the wheel alignment completed and the vehicle drove and felt great.

I had sent an email to RCA with my concerns on why they didn’t complete the wheel alignment. I posted a forum question re the wheel alignment for feedback from the 4X4 community. The original Thread ID: 82645

The Manager from RCA has looked and listened to the feedback and has made it policy that they will always do a wheel alignment before a vehicle is given back to the customer after a suspension upgrade.
He has also given us a gift voucher for our inconvenience and feedback.

The cruiser now drives and tows the caravan 100% better with no sag in the rear suspension, I now wish I had this done 12 months ago before our big trip to Darwin.

I have always been happy with the work that RCA have completed on my vehicle, and it is good to see that they have listened to the feedback. I find a number of businesses that just do not acknowledge customers feedback or complaints.