Tuesday, Feb 01, 2011 at 16:47
I find this all very frustrating for a number of reasons.
My initial e-mail to you was:
>I’m looking at a “portable” dual battery system (my car won’t fit a dual battery under the bonnet) and was looking at both your Flyer ($400) and your standard battery box ($80). Can you please explain the differences between them? I'm assuming they’re fairly substantial but it’s not obvious to me from the info on the website.
You replied with 2 lines making me seem like an idiot for not knowing what the difference between a dual battery system and a box.
>The FLYER is a dual battery system and the box is a box.
>The FLYER has about $200 extra parts + 2 hours labour in it.
I then requested clarification
>Any chance of a little more info.
I.e. what are the $200 extra parts and what is involved in the labour.
I don’t mind spending the extra money but as I can’t just drop in and look at both I need your help to understand.
and was pointed to a page with 3 products on it ranging in price from $120 to $195.
http://www.sidewinder.com.au/page123.html
Then your follow up post here - which surely took more effort than simply answering my questions - shows the info on your website, and then further advises it's not appropriate to ask what's in a product.
I was simply after information to help me make an informed decision. In my business (IT) I often get asked by *potential clients* to explain why something costs more - it's often obvious to me but not obvious to the *potential client*. In this case I would have said something along the lines of:
* Battery box - better quality - heavy duty
* Battery isolator
* Cable to run from battery to box
* Anderson connections
* Volt meter
* Amp meter
Note I'm only assuming the above as to date I still haven't had my questions answered by Sidewinder. Some of the above may not be included and there may be a heap of other differences to the $80 battery box.
I doubt I'll ever find out as I've gone from being a *potential client* (and to be honest a very *likely client* as I feel the Flyer is better value than the Thumpers from what I've seen) to an *unlikely client* as I hate to be made to feel like an idiot in a public
forum.
Tony
FollowupID:
715871