System Update - The Ongoing Saga

Submitted: Thursday, Mar 17, 2011 at 18:52
ThreadID: 85057 Views:2493 Replies:10 FollowUps:9
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Hi all,
We have moved over to the new systems as you already know but there is a strange problem and we are having a hard time trying to find it. It causes the machine to go away for 5 mins every 20-30 mins. I suspect it is either a hardware or Anti Virus problem based on research todate but trying to find a small error on the large machine is proving to be difficult.

Rest assured we are working full time on this and will fix it. The performance on the new system is really great when it works so we are close just no cigar YET. I have disabled all search functions so this will not work but the rest of the machine is running.

Sorry for the inconvience but the update will be worth it once we have it resolved.

David
David (DM) & Michelle (MM)
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Reply By: Member - Michael and Chris (QL - Thursday, Mar 17, 2011 at 20:37

Thursday, Mar 17, 2011 at 20:37
A large hammer often helps fix problems in my line of work, give it a try.
AnswerID: 448505

Follow Up By: ExplorOz - David & Michelle - Thursday, Mar 17, 2011 at 20:38

Thursday, Mar 17, 2011 at 20:38
With my luck at the moment I would just hit my fingers.
Getting there I hope!
Thanks.
David
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Reply By: Allan B (Sunshine Coast) - Thursday, Mar 17, 2011 at 21:40

Thursday, Mar 17, 2011 at 21:40
"It causes the machine to go away for 5 mins every 20-30 mins."


Incontinence perhaps David?

Cheers
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Reply By: Drew - Karratha - Thursday, Mar 17, 2011 at 22:00

Thursday, Mar 17, 2011 at 22:00
My TV did that a while back - it was a faulty connection to one of the cooling fans causing it to happen as it heated up a bit........ (Prob not your problem though....???)
AnswerID: 448514

Reply By: Off-track - Thursday, Mar 17, 2011 at 22:41

Thursday, Mar 17, 2011 at 22:41
Thread Search function doesnt seem to operate using text searching. Works fine with Thread ID Search.
AnswerID: 448517

Reply By: Member - Joe n Mel n kids (FNQ - Thursday, Mar 17, 2011 at 23:30

Thursday, Mar 17, 2011 at 23:30
"time out" parameters .... needs extending ????
That aside it looks good and seems to be running better ... at this end anyway
Good luck :-)
AnswerID: 448519

Reply By: Member - cuffs (SA) - Friday, Mar 18, 2011 at 09:43

Friday, Mar 18, 2011 at 09:43
When will we be able to upload pics to members gallery?



AnswerID: 448539

Reply By: ChrisGU - Friday, Mar 18, 2011 at 11:49

Friday, Mar 18, 2011 at 11:49
Not the sql backend doing something?
AnswerID: 448553

Follow Up By: ExplorOz - David & Michelle - Friday, Mar 18, 2011 at 20:36

Friday, Mar 18, 2011 at 20:36
No the SQL box has also been upgraded and is performing very well indeed - this system has also been upgraded is now SQL Server 2008 R2 x64.

Late last night we adjusted some of the server anti virus settings and the system has been so much better since. We do still have the occasional pause which is a worker process crash/restart cycle (for those techo's), the worker processes will auto roll over to a new one unless they crash in which case the whole server/site process dies - it takes around 2 mins to start up again but we have multiple process running yet they all die at the same time - so it is like iis falls over. Anyway we are almost at the end of the problems so I have been able to start restoring services that I have stopped.

Search in the forum is being worked on now and a new system will hopefully be up and running by Monday. I have sorted out a whole new shop search system and this appears to be working well in the shop system so will roll this back to the forum and see what happens.
David
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Follow Up By: Member - DAZA (QLD) - Friday, Mar 18, 2011 at 21:02

Friday, Mar 18, 2011 at 21:02
Still taking a long time to log on, well over a minute here on the Gold Coast, other forums are instant, our system is working fine.
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Reply By: landseka - Friday, Mar 18, 2011 at 21:02

Friday, Mar 18, 2011 at 21:02
With so much free information available on the web nowdays I would be very peeved if I had paid to join this site then had to put up with all the downtime, go-slows etc.
I think a lot of this site's problems is the advertising pop-ups and money making stuff that bogs it down.
Any other non profit sites run without issues.

Cheers Neil
AnswerID: 448595

Follow Up By: Member - DAZA (QLD) - Friday, Mar 18, 2011 at 21:10

Friday, Mar 18, 2011 at 21:10
Geez give the Site Owners a go, they are doing there best to improve their system, the Caravan and Motorhome forum was down for nearly 12 hours when they did an upgrade recently, and it still has gremlins every now and again.
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Follow Up By: landseka - Friday, Mar 18, 2011 at 21:12

Friday, Mar 18, 2011 at 21:12
And that is the only time it has been down and membership is free!
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Follow Up By: equinox - Friday, Mar 18, 2011 at 21:22

Friday, Mar 18, 2011 at 21:22
Caravans and Motorhomes - boring


Looking for adventure.
In whatever comes our way.



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Follow Up By: ExplorOz - David & Michelle - Friday, Mar 18, 2011 at 21:23

Friday, Mar 18, 2011 at 21:23
Ah Dazza there is always someone.

Now Neil we are in the middle of a 50,000 email newsletter send right now, There are over 1650 current active sessions one the system at this exact second, we are rendering nearly 5 pages per second at the moment with more that 2000 hit requests per second (there has been over 25,000 users on the site today). I wish it was just a a case of the ads being a problem but without them how do I pay the hosting charges. It is easy for sites without traffic but a lot harder to serve hundreds of thousands of pages per day. You may no believe it but the forum is only one part of ExplorOz there are over 250,000 pages of content in our management system so the serving and management of this system is a full time task.

Hey and guess what you do not have to pay to use it. If you pay you get less ads, what more can I offer.

The only reason you are even commenting is because I come clean about our issues, I could not respond or tell people about the problems and pretend that everything is fine however I prefer to run as transparently as possible and let everyone know about the good and the bad bits.

Have a great weekend.
David
David (DM) & Michelle (MM)
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Follow Up By: ChrisGU - Friday, Mar 18, 2011 at 21:31

Friday, Mar 18, 2011 at 21:31
Server hardware, Microsoft licensing and running costs (power cooling etc) are not cheap. I imagine adds and memberships help but there are still upgrades, repairs, maintenance that goes with it all.

I've found 99.9% of the time I have no problems getting to the site. (with the exception of the occasional upgrade of course.) System upgrades are part of life. And without having the resources (hardware and software) like a big international company I can imagine this isn't easy to do.

I say good on the sysadmins and keep up the good work.
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Reply By: Member - Doug T (NT) - Sunday, Mar 20, 2011 at 08:05

Sunday, Mar 20, 2011 at 08:05
David
All this chat about big machines and little machines etc, I would be interested in seeing a photo on the Forum of your equipment we all get to use,

Did I read your going to hit your thumb with a hammer...

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Reply By: Robin Miller - Monday, Mar 21, 2011 at 08:23

Monday, Mar 21, 2011 at 08:23
Only a small thing Guys - but when you call up the forum default page which lists all posts , the text in the headings has a very anemic light blue colour - looks like this is lighter than before ?
Robin Miller

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Follow Up By: Gone Bush (WA) - Monday, Mar 21, 2011 at 11:29

Monday, Mar 21, 2011 at 11:29
Agree Robin,

hard to read. A darker blue would help.

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