Saturday, Mar 26, 2011 at 12:56
Hi Phil,
The diff lock was installed by Dandenong (a 4wd show special) and when I highlighted the problem they wanted the car for two-three days and said they would only cover the costs IF a faulty part was found. As I live in Gippsland it was difficult for me to get the car to them for that amount of time and there was a big chance that they wouldn't cover costs anyway. I ended getting my local ARB supplier to do the work, he found and rectified the problem (clearances during installation) and I had to pay the several hundred doallars for his labour. Lesson learned - deal with your local supplier.
The compressor was also installed by ARB Dandenong and they had placed the air intake in the perfect place to suck in any
water. Which is what happened. Because the compressor had sucked in
water, ARB would not warrant the compressor and didn't want to know me. I ended up getting the compressor rebuilt by my local supplier and he only charged for the parts.
The long range
tank was supplied by ARB and when I went to the local ARB agent in
Broome (where it failed) they told me that they couldn't repair/replace under warranty and I would have to contact ARB head office for re-imburshment. While ARB head office was contacted (thru the ARB agent in
my home town who supplied the
tank) they again did not want to know us/me. Luckly the supplier of the
tank (LongRanger) found out about the problem (after several months) and phoned me up, was appalled by the actions of ARB and promptly sent a cheque for the repairs.
So you can see that I have tried to do the right thing when problems have developed, but ARB have been most disappointing with their after-sales support.
Cheers, Geoff
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