Toyota Dealer Offering a $35 100KMh Braking Simulation Adjustment

Value Adding vs Fixed Price Servicing. It's borderline, they just rang me to say they recommend a $120 injector service (Petrol Vehicle), which I refused. They also wanted $120 to clean the cabin filter. I don't believe it is moral to promote fixed price sercvicing, then try and hit you for a list of things that one could assume should be done via a normal service.

The $120 injector service is a disconnection of the fuel pump and connection of some diagnostic equipment, the injectors stay in the vehicle.?

A good friend of mine has a new car with 50K on the clock. He was informed during his last service that his oil system needed a flush. He ask why after only 50K would this be needed and asked for a "please explain". He was than informed that oil being a natural product will leave residue and in his case this was excessive and needed to be removed to maintain the performance. He was also informed that the foreman had personally check and agreed that it needed to be done. At this point the question was asked "What happened to the 100% synthetic oil that had been used in the car since its first service" was this not to stop the build up? The service desk then told him that they would call back. On picking up his car they informed him that they had flushed the oil at no charge. He questioned what oil had been put in the car for the last 50K and was assured it was synthetic and the build-up was a mistake.

Regards
Craig

Only time theres a oil buildup of sludge Ive seen is lack of oil changes. My wife drives a 1986 XF falcon on gas & its done over 300K, took the head of 12Mths ago to replace head gasket & i didnt see any build up of sludge & it uses mineral oil. But I do service it regularly.

I once noticed a $35 charge for an Oil Flush - I told them that as Dealers, I expected them to do servicing exactly as per Manufacturer's specification. They instantly deleted the charge.

Every month the Service Manager has to report on how much he has increased profits.

Did he charge you for the privilege though..? LOL

The car is under warranty and the services are supposed to be fixed price, it sounds more like the dealers are not enjoying the fixed price deal and inventing ways to strip your wallet. I don't mind paying for service but a vehicle with only 40,000 on the clock doesn't need a $120 injector analysis.

Here's the deal again:

1. $35 for a computerised brake analysis
2. $120 to clean a cabin filter
3. $120 to analyse the injectors
4. + the cost of the fixed price service which is supposed to be $200 odd?

What I would prefer they offered would be perhaps this:

1. $$$ to detail the car , most places don't even wash it.
2. $$$ to add an accessory which may or may not be a good idea
3. $$$ any other good idea.?

Good afternoon,
Many years ago Dunlop produced industrial magazines that were made available to service stations. One marketing suggestion was for the service station to always recommend new tyres and a new battery.
The service station people could take comfort knowing that the new items would be better than those already on the car and therefore they were helping keep drivers and families safer. It would also lift sales.
There were no particular standards referred to in looking at the fitted items to fault them other than new was better than used.
I think this is called marketing.
Yours tropically, Harryopal

I was recently at a Toyota Stealer and overheard a report being given to a guy picking up his Hilux after a fixed price 30,000 service ($130). They ran through the stuff they had done and one of them was to drain the brake fluid.
1. There should be no reason to do that with the mileage indicated.
2. It would take a while to do that job and the brake fluid would have cost a bomb.

All this for $130? I think something didn't get done.

Bill

My 08 prado d4d has just finnished its fixed servicing at $180, was as we know fixed for 2 years or 60000 k wich ever comes first. I then took it to my local service guy to do the 70k service by the book and was charged $135.
Also had to remind toyota stealer at the third service that the services were fixed at $180k i hadnt looked at account properly as i have other things done there, they appologised and credited my account.

"I was recently at a Toyota Stealer and overheard a report being given to a guy picking up his Hilux after a fixed price 30,000 service ($130). They ran through the stuff they had done and one of them was to drain the brake fluid.
1. There should be no reason to do that with the mileage indicated.
2. It would take a while to do that job and the brake fluid would have cost a bomb."

Changing the brake fluid is (I think) 40,000km or 2 years, so it may well have been due.
Its actually a very quick and easy job to do with their gear, doesnt require bleeding it just flushes.
I did my HDJ100 myself and it only uses about less than 1 litre ((under $20 genuine DOT3 fluid)

just want to make sure i,ve got this right...firstly you want the car for less than the dealer bought it for...secondly ..you want it dealer serviced for less than what it costs to employ qualified people dealer trained to do the job..thirdly when you sell it ...you want more than you paid for it ...because it,s got a brand name...
all promoted by the crook who sold it to you in the first place...LOL..