Terrific Customer Service from Castrol
Submitted: Thursday, Apr 28, 2011 at 12:38
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Member - Jack
A short time ago I posted a query here asking for advice regarding the use of Castrol VMX-M in my 80 Series Land Cruiser. At about the same time I had sent off a query to Castrol along similar lines, but asking for a slightly more technical answer.
I have just come off the phone after speaking to a Castrol Technical guy, who felt that he could explain it to me easier than writing an email.
He went through a range of options for me and made recommendations. He felt VMX-M was a good choice for me.
The fact that he thought about it, and then took the time to get on the phone and spend a bit of time explaining it all impressed me enormously.
Well done Castrol, and thanks. You've got me as a customer.
Jack
Reply By: MEMBER - Darian, SA - Thursday, Apr 28, 2011 at 14:08
Thursday, Apr 28, 2011 at 14:08
Yep - I've had the same - sent them an email query and a woman rang me back with tech advice - and she 'knew her onions' re my engine at the time too. While it is hard to tell the long term benefits of one quality lubricant from another, as a result of that sort of customer support, I use Castrol throughout my vehicle too - gotta put your faith somewhere - might as
well be with someone who likes you :-o).
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