Follow up on calling emergency numbers from the isatphone

Hi Everyone,
I just received this and thought it is worthwhile to pass it on with all the discussion on calling emergency number from the isatphone in the forum. I hope it's ok to post here, i thought it would be of benefit to a lot of people here.

http://www.prwire.com.au/pr/23654/tc-communications-answers-the-questions-about-calling-emergencies-numbers-from-satellite-phones-in-australia


Cheers,
Sharon
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Reply By: snoopyone - Thursday, Jun 23, 2011 at 13:52

Thursday, Jun 23, 2011 at 13:52
Yes thats good but still doesnt fix the problem.
AnswerID: 458240

Reply By: UraBuS - Thursday, Jun 23, 2011 at 14:24

Thursday, Jun 23, 2011 at 14:24
112 & 000 worked for me when i needed help.

Cheers.
AnswerID: 458242

Follow Up By: snoopyone - Thursday, Jun 23, 2011 at 16:30

Thursday, Jun 23, 2011 at 16:30
On which system.
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FollowupID: 731697

Follow Up By: UraBuS - Friday, Jun 24, 2011 at 08:55

Friday, Jun 24, 2011 at 08:55
Iridium of course.
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FollowupID: 731771

Follow Up By: snoopyone - Friday, Jun 24, 2011 at 09:02

Friday, Jun 24, 2011 at 09:02
Of course it does but the subject is about isatphones on which you cant dial either.
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FollowupID: 731772

Reply By: Bazooka - Thursday, Jun 23, 2011 at 15:42

Thursday, Jun 23, 2011 at 15:42
Sharon's Link

'......However, it is this global nature of the IsatPhone Pro that causes confusion when it comes to dialling local emergency numbers. As calls are carried through an international gateway rather than an Australian-based terrestrial network they do not recognise the Australian short dial emergency numbers such as 000 and 112. In addition - as a satellite service - the Isatphone Pro is exempt from the Telecommunications Emergency Call Service Determination. TC therefore recommends that you pre-program emergency contacts in your phone so that they can contact the relevant emergency service agency on your behalf should the occasion arise...... '

Others have asked why the Department of Broadband, Communications and the Digital Economy (and ACMA?) isn't acting to close any loophole which allows the sale of services which don't comply with Australian standards to people who will be using their sat phone exclusively within Australia. Presumably they have good reasons for not doing so. A 'Caveat Emptor' approach just doesn't cut it when a life could be at stake.
AnswerID: 458246

Follow Up By: muffin man - Thursday, Jun 23, 2011 at 16:44

Thursday, Jun 23, 2011 at 16:44
Ive just read the whole article, that's hardly an example of an emergency, a flat. I think most people would be happy to make what ever calls needed to organise a replacement jack, that's an inconvienence not an emergency.
Injury, illness etc are what concern outback travellers, this is why 000/112 emergency acces is so important.
MM
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FollowupID: 731701

Reply By: muffin man - Thursday, Jun 23, 2011 at 16:26

Thursday, Jun 23, 2011 at 16:26
Wow, they seem to be taking notice of all the discussion on a lot of 4wd forum's, and presumably any other group's who may require emergency assistance. BUT all this talk counts for nothing when we all want is to be able to make one call to one number if the need arises.
I for one will not be taking up their offer of trading in my reliable emergency calling capable iridium until this situation is sorted.
Muffin Man
AnswerID: 458248

Reply By: Dennis Ellery - Friday, Jun 24, 2011 at 11:20

Friday, Jun 24, 2011 at 11:20
Hi Sharon and others who may help,
I have recently purchase an Isat Phone and loaded it with friends and relative’s numbers plus the Flying Doctor and Police Departments in all states. Before I go to remote areas – I look up the number for the nearest cop shop (I thought that it was they who would coordinate a rescue).
I wouldn’t have considered ringing 000.
Would having a friend ring 000 to handle a rescue in remote locations have an advantage?
I thought that it would be better talking direct to the local rescue crew.
AnswerID: 458330

Follow Up By: geocacher (djcache) - Friday, Jul 01, 2011 at 00:01

Friday, Jul 01, 2011 at 00:01
Good luck. Even in the Victorian high country police stations can be unmanned for days at a time, particularly if in a small town. Depends on what the local bloke is doing.

The outback is no different, and possibly more likely for the local station to be unmanned for even longer given the duration of some of their jobs.

If you ring many places you first get a recorded message saying if your call is in relation to an emergency, hang up & dial 000, before you even get put through to the local branch number.

The reason you have a central number (ie 000 or 112) is so that you get put through to the central control point where the relevant agency's operations centre controls the incident (whatever it is) and they are in direct pager/radio contact with the paramedic/police/fire or what ever other resource you are in need of.

Any phone that can't call one or both of those numbers shouldn't be considered suitable for a backup device for use in an emergency.

I travel with a Satphone (9505) and a HF, but if I had a choice of one or the other I'd still take the HF over the Satphone.

Dave
(Paramedic & formerly Paramedic Communications Officer)
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FollowupID: 732485

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