Sunday, Oct 16, 2011 at 10:59
olcoolone
100% correct. Unfortunately wife and I know, as all unauthorised transactions still not credited back yet, believe they will be. Our card was not lost, not sure how the "B,s" got our details.
How ever a couple of more frighting events occurred after we noticed what had happened.
Events:-
Transaction was refused at local bottle
shop so wife and I went on line to view account, eight unidentified transactions so rang security section of bank to alert, they informed us that there was "funny" things going on that is why they cancelled the card.
During the phone conversation with bank security they told us that during the previous night that a transactions was refused and the "B,s" had phoned them and said it was OK so the bank reopened the card which allowed for more unauthorised transaction and also allowed these people to change our password. We asked how on earth this could happen!!!
Security guy said that one of the most used security questions was mothers maiden name so should use something else. We changed all security questions pins etc.
The next three times we rang the bank for updates the first time they did not ask for security password when we asked why not they said we had given them enough info card number name and DOB. The next two times we asked why they were not asking for security password before any info was requested on both occasions the asked the old security password question which they had told us to change which now we have made three attempts to do so.
Good luck and safe transactions to all
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