HEMA HN5i - Recently purchased a Hema Navigator, to begin with it was horrendous, in iGo Street mode it never knew where it was, could not identify roads, could not be identified on either pc (Windows 7 or XP Pro), I spoke to Hema who took it back and did their thing, now I love it, iGo, as a street directory is pretty average compared to other GPS software but in fairness, it was not purchased for that feature.
It is a fact of life that sometimes things don't always work, what is important is how the problem is managed to the buyers satisfaction and FULL MARKS to Hema, they have one very satisfied customer.