Comment: SPOT Connect

Why is this product $40 more expensive on the exploroz.com web site???
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Reply By: ExplorOz Team - Adele - Friday, Feb 17, 2012 at 12:24

Friday, Feb 17, 2012 at 12:24
Hi Jens-Down-Under,

The sale price listed is the RRP for this unit, but we're always happy to price match other retailers, so if you've found it cheaper, let me know and we'll match it.
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Follow Up By: Steve D1 - Friday, Feb 17, 2012 at 13:46

Friday, Feb 17, 2012 at 13:46
"The sale price listed is the RRP for this unit"

Its $239.00 on SPOT website.... REC Retail


SPOT WEBSITE

Steve




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Follow Up By: Peter McG (Member, Melbourne) - Friday, Feb 17, 2012 at 13:55

Friday, Feb 17, 2012 at 13:55
And around US$170 if you order from the US.

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Follow Up By: ExplorOz Team - Adele - Friday, Feb 17, 2012 at 13:59

Friday, Feb 17, 2012 at 13:59
Hi Steve,

That actually isn't the official Spot website (although it looks like it, it's actually just a retailer of the Spot - same as we are, they've been very clever to make their site look the same as the official one though).

The official Spot Website is here

The RRP provided to me by the distributor in Australia for the Spot Connect was $279, but after a quick search it looks like there are various discounts off this RRP so I've decided to lower our price to $239 (the lowest known sale price at the moment) - members will get an additional 5% off, making the price for members $227.05. Plus, all orders include free overnight courier delivery, and if you're not a member you'll receive a free membership valued at $49.95.
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Follow Up By: Peter McG (Member, Melbourne) - Friday, Feb 17, 2012 at 14:04

Friday, Feb 17, 2012 at 14:04
http://www.ebay.com.au/itm/SPOT-Connect-Smart-Phone-Satellite-Communicator-GPS-/280704921087?pt=GPS_Devices&hash=item415b512dff

US$169.99 inlcuding free shipping.

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Follow Up By: Peter McG (Member, Melbourne) - Friday, Feb 17, 2012 at 14:06

Friday, Feb 17, 2012 at 14:06
Spot Connect on Ebay
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Follow Up By: ExplorOz Team - Adele - Friday, Feb 17, 2012 at 14:06

Friday, Feb 17, 2012 at 14:06
Hi Peter,

I can only price match Australian authorised retailers for SPOT, unfortunately we can't match US ebay sellers.
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Follow Up By: ExplorOz Team - Adele - Friday, Feb 17, 2012 at 14:08

Friday, Feb 17, 2012 at 14:08
Also, to follow up on that, the free shipping is only for orders inside the US, if you have a look, the charge for delivery outside North America is $40 plus any import fees that may be incurred.
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Follow Up By: Steve D1 - Friday, Feb 17, 2012 at 14:09

Friday, Feb 17, 2012 at 14:09
Hi Adele.

Cheeky buggers aren"t they. did you see the domain name too. Maybe the real SPOT should do something about that

Steve

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Follow Up By: mikehzz - Saturday, Feb 18, 2012 at 08:15

Saturday, Feb 18, 2012 at 08:15
Ebay will kill retailing. We won't have any shops left to actually see the goods....or they will be charging to look at them live :-) Too many people using shops to try stuff then going home and ordering it from O/S. I know this because part of my business is retail and it's becoming a big waste of time. I can guarantee that Exploroz dropping the price on the Spot, giving member discount, throwing in shipping and giving a membership would make it barely worth the effort...probably a loss when overheads are considered. Adelle, are you chalking it up to member goodwill? Sorry for the rant :-)
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Follow Up By: ExplorOz Team - Adele - Monday, Feb 20, 2012 at 12:36

Monday, Feb 20, 2012 at 12:36
Hi Mike,

We do our best to keep our pricing as competitive as we can, for exactly the reason you have posted above - if our customers receive the best value possible in our online shop, then they are more likely to purchase from us again. It does mean that on some products there are some very tight margins (particularly GPS products), however we have factored this in as an outcome of being a retailer of these kinds of products.

Also, I received some further information from our distributor regarding US SPOT units, EBay units, and grey imports:

"Any SPOT product purchased via EBay or any overseas supplier has no Australian Warranty or support. It also has no C Tick approval number so it is technically illegal to bring into, and use in Australia as all communications devices must have this."

ExplorOz are an Authorised reseller of the SPOT products, can provide product and warranty support and assure you that the products are authorised for use in Australia.
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