Motorola 9505a network problem
Submitted: Saturday, Apr 28, 2012 at 15:16
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Rockape
Hoping someone can help.
I have a 9505a satphone that will not connect to the network using a prepaid next G simcard. The card is activated for international roaming and I have tested it by ringing my daughter in America.
The message displayed on the satphone is "
invalid account".
Any help would be appreciated.
Thanks,
RA.
Reply By: bob&loz - Saturday, Apr 28, 2012 at 15:21
Saturday, Apr 28, 2012 at 15:21
they dont work on prepaid sim cards. They will work with a next G sim card but that sim has to be on a plan
AnswerID:
484454
Follow Up By: Rockape - Saturday, Apr 28, 2012 at 15:37
Saturday, Apr 28, 2012 at 15:37
Sorry Bob I entered the wrong info. The card is on a plan.
I will have to go back and put in a follow up.
Have a good one,
RA
FollowupID:
759724
Reply By: Rockape - Saturday, Apr 28, 2012 at 15:39
Saturday, Apr 28, 2012 at 15:39
Note! I stuffed up when I said prepaid, I meant to write postpaid on a plan.
Bugger.
AnswerID:
484456
Follow Up By: Member - Boobook - Saturday, Apr 28, 2012 at 16:09
Saturday, Apr 28, 2012 at 16:09
International roaming means that you can take the phone overseas and use it to call Australia, not that you can call overseas from Australia, Do you have this capability turned on for your SIM?
FollowupID:
759726
Follow Up By: Rockape - Saturday, Apr 28, 2012 at 16:24
Saturday, Apr 28, 2012 at 16:24
Mate,
The card is quite new and is supposed to be activated for international roaming from new as telstra state they are all activated.
Thanks for you info. I will call them and have it checked.
RA.
FollowupID:
759727
Follow Up By: Rockape - Saturday, Apr 28, 2012 at 16:50
Saturday, Apr 28, 2012 at 16:50
Boo,
thanks for your reply.
The new sim was supposed to be activated but when I just rang telstra they informed me it wasn't so you put have me on the right track.
All is good now.
Cheers.
FollowupID:
759728
Follow Up By: Bush Wanderer - Sunday, Apr 29, 2012 at 10:57
Sunday, Apr 29, 2012 at 10:57
Ever reliable Telstra....just like the rest of them.
BW.
FollowupID:
759808
Follow Up By: Rockape - Sunday, Apr 29, 2012 at 12:06
Sunday, Apr 29, 2012 at 12:06
On thing I will say is the person at the call centre where ever that may be fixed it up very quickly.
It is a bit of a joke though when they tell you they have listened to their customers and all new sims on a plan are activated for roaming.
RA.
FollowupID:
759815
Reply By: Geoff (Newcastle, NSW) - Sunday, Apr 29, 2012 at 17:19
Sunday, Apr 29, 2012 at 17:19
Hi Rockape,
I too had exactly the same problem as you with exactly the same resolution.
Mine was even more frustrating, I have a Telstra Business Account Manager I can ring anytime of the day or night to have things done.
I explained over the phone one day exactly what I wanted and exactly why I wanted it setup the way I wanted it setup.
Still got it wrong and it still took a week to fix.
Geoff
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