Company deserves a wrap

Submitted: Friday, May 18, 2012 at 21:32
ThreadID: 95653 Views:1343 Replies:2 FollowUps:0
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I contacted Narva on Wednesday as my 3 year old Narva Ultimate 220 driving lights have developed a crack in the housing. I thought fair enough as they have copped a hiding traveling to Cape York , Simpson Desert and a number of central aus trips.
Anyway without hesitation they offered to send me out replacement housings at no charge, I was not asked how old they were or if I had hit anything or even proof of purchase. The courier dropped them off to me today.
Reading a thread here earlier in the week of poor customer satisfaction from another light supplier I thought it justified to give a company a wrap when they have given great backup service.

No affiliation etc, just a satisfied customer.
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Reply By: olcoolone - Friday, May 18, 2012 at 21:40

Friday, May 18, 2012 at 21:40
I think from memory early Narva 220 lights were cracking and they did an upgrade and offered it to there existing customers for free.
AnswerID: 486185

Reply By: Echucan Bob - Monday, May 21, 2012 at 17:29

Monday, May 21, 2012 at 17:29
One of my 225's cracked and fell apart too (Sandy Blight Junction Track). They replaced it without fuss.
AnswerID: 486404

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