Customer Service

I would like to share an experience of customer service that has been outstanding.

Hubby and I have been planning the big lap trip with the kids for a few years, starting with selling our block to finance the purchase of a caravan etc...
Once that happened we started researching which van to get, based on where we (hubby) wanted to go.

We settled on a Sunland Longreach custom caravan. I contacted Tarrot Wyss and began designing what we wanted, within our budget (which we promptly exceeded). Six months on and our caravan is nearly completed (on schedule), and due to be delivered to us in WA in about 3 weeks time.

Throughout the whole process, from the initial contact, design, quotes and building, Tarrot and his team have been absolutely fantastic to deal with! Nothing has been any trouble (especially when I changed my mind 3-4 times about optional extras), they have answered our questions, redesigned and requoted when we decided to go bigger because of a layout change. My hubby even rang Tarrot while he was on holidays, to ask about wiring and plugs so our vehicle would be prepared also. This was not a problem and Tarrot was only too happy to help!
The communication from the team at Sunland has been excellent, with regular updates, calls to clarify things or notify of delays or unexpected changes. We have had photos emailed during the build process.

I have not been paid to say these things, just a very happy customer. I can't wait to take delivery of our caravan and if the customer service is an indication of build quality, I know it will be 5 star!

So thank you Sunland Caravans, we'll be back....