Customer Service
Submitted: Wednesday, Aug 29, 2012 at 20:10
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kym111
I would like to share an experience of customer service that has been outstanding.
Hubby and I have been planning the big lap trip with the kids for a few years, starting with selling our block to finance the purchase of a caravan etc...
Once that happened we started researching which van to get, based on where we (hubby) wanted to go.
We settled on a Sunland
Longreach custom caravan. I contacted Tarrot Wyss and began designing what we wanted, within our budget (which we promptly exceeded). Six months on and our caravan is nearly completed (on schedule), and due to be delivered to us in WA in about 3 weeks time.
Throughout the whole process, from the initial contact, design, quotes and building, Tarrot and his team have been absolutely fantastic to deal with! Nothing has been any trouble (especially when I changed my mind 3-4 times about optional extras), they have answered our questions, redesigned and requoted when we decided to go bigger because of a layout change. My hubby even rang Tarrot while he was on holidays, to ask about wiring and plugs so our vehicle would be prepared also. This was not a problem and Tarrot was only too happy to help!
The communication from the team at Sunland has been excellent, with regular updates, calls to clarify things or notify of delays or unexpected changes. We have had photos emailed during the build process.
I have not been paid to say these things, just a very happy customer. I can't wait to take delivery of our caravan and if the customer service is an indication of build quality, I know it will be 5 star!
So thank you Sunland Caravans, we'll be back....
Reply By: Member - Wamuranman - Thursday, Aug 30, 2012 at 07:57
Thursday, Aug 30, 2012 at 07:57
HI Kym,
You have made the right choice for sure.
We also did extensive research (even set up a spreadsheet to do comparative analysis on the vans we were interested in) and decided on a Sunland Patriot SE. Ours was delivered in May and we have done one trip so far.
All that you say about Sunland customer service is correct. They build a quality van and will fix any little things that need to be fixed.
One thing that needs to be remembered is that no matter how good a van is structurally or chassis/
suspension wise...they (van manufacturers) all depend on 3rd party providers for the appliances, pumps etc etc. We had a problem with 1 or our 12V shureflo pumps.....but Sunland replaced it immediately (it was easy for us as we only live 10km from their factory). So don't expect your van to be trouble free....there will be little things that need fixing or replacing. But with Sunland they will do that quickly and promptly.
They will also custom build a van to suit...we used some new type materials like sandwich panel to reduce weight. Our tandem 20ft 6" off road van with full ensuite and washing machine, 150mm chassis, cruisemaster trailing arm independent coil
suspension etc etc ihas a tare of just 2260kg...about 700kg lighter than an equivalent Kedron or Bushtracker. But there is no compromise in weight where it matters.
Kym, I would be interested to know how you go when you get your van.
One day we will upgrade to the top of the range Sunland
Winton...an awesome van that in my opinion is one of the best off road vans available.
Cheers
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