Excellent customer service from EO shop.
Submitted: Wednesday, Oct 17, 2012 at 19:39
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Member-Heather MG NSW
A big thank you to the EO
shop and Adele. My order arrived today and included a Sea to Summit hanging toiletries bag and a 3 pack of goo toobs and go tubs which I had bought from the
shop only a few weeks ago. They and a number of other items, including a very expensive electric toothbrush were stolen while I was staying in
Mallacoota recently, when I inadvertently left the toiletries bag behind after showering in amenities on my very first night. By the time I returned to search for them they were gone! It was a very expensive mistake and a sad reminder that not everyone is honest.
Adele very kindly offered me a generous discount if I decided to replace these items after I wrote about my experience in a recent blog, so on my return I took up the offer.
Once again.. thanks for looking after me....and for excellent customer service
regards,
Heather MG
Reply By: ExplorOz Team - Adele - Wednesday, Oct 17, 2012 at 20:00
Wednesday, Oct 17, 2012 at 20:00
Hi Heather,
You're welcome - glad I could help with this.
AnswerID:
496874
Reply By: Member - Terra'Mer - Thursday, Oct 18, 2012 at 13:48
Thursday, Oct 18, 2012 at 13:48
Here! Here!
Super service :)
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496912