Tuesday, Oct 23, 2012 at 03:25
Greetings Michael,
I do have some trouble with your reported cronology of events in this instance, though I appreciate that you are not happy with the current events and some clarification would be appreciated.
Submitted: Sunday, Oct 21, 2012 at 15:39
Quote - - Steering lock
- I still can turn the key fine but very loose and no power/lights/ at all. It was just very loose when i turn the key clockwise.
What i did:
- Check all fuse/batteries etc
- then called RAC
- RAC dude came out and check and told us that the key barrel could have been bugga. He suggested to call a locksmith.
- Locksmith came and told us that nothing wrong with the lock/barrel. He said that the switch at the back of the barrel could have been fried and told us to call an auto electrician.
- called the auto electrician and was told to have the car tow to his work
shop for him to take a look then if he need to order part from Toyota it will take at least weeks to get my truck back. END QUOTE.
If the RAC "DUDE" could NOT get your vehicle started, the "DUDE" would have called for a flat bed vehicle to collect your vehicle and transport it to the nearest - or your choice - RAC Service centre. You may have over ridden that call and not indicated same.
I do have a problem with your comment in your follow up Submitted: Sunday, Oct 21, 2012 at 18:16
"We have been push around from RAC -> Locksmith --> Auto Electriction"
Back to my original comment,
"If the RAC "DUDE" could NOT get your vehicle started, the "DUDE" would have called for a flat bed vehicle to collect your vehicle and transport it to the nearest - or your choice - RAC Service centre. You may have over ridden that call and not indicated same."
There are protocols that the RAC have in place and if it involves the re-keying of a lock or key .......... with little regard to
Ross M's comment about " a reputable mechanic who is competent to do the job" .... very low ...... the RAC will source a "COMPETANTLY QUALIFIED PERSON" to carry out the required work.
Possibly at the start of this issue, there was excessive pressure on the steering lock when the vehicle was parked and this has contributed to the current crisis.
Followed by your (I hope it is tongue in cheek) comment about
"Submitted: Monday, Oct 22, 2012 at 17:39
"The barrel shaft either broken or we have been shafted lol"
We hope that all is corrected as soon as possible.
Regards,
Wayne & Sally.
AnswerID:
497194