Crazing
Submitted: Wednesday, Dec 05, 2012 at 23:07
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Clint & Chell
Please help. The fibreglass on our 2008 Jayco Sterling is crazing. We purchased the van 2 years ago 2nd hand. The van was owned by a bus company owner and I know it was
well looked after & stored undercover. It is mainly on the rear panel.
I contacted Jayco, and as expected, I was basically told bad luck.
The van is 4 years old. I am shattered.
Surely a van that costs over $50k should not break up like this after 4 years.
If anyone has had the same problem and has managed to achieve a successful outcome with Jayco I'd love to hear about it.
Any advice would be greatly appreciated.
Cheers
Reply By: BarryR1 - Thursday, Dec 06, 2012 at 00:24
Thursday, Dec 06, 2012 at 00:24
Welcome to Jayco ownership! Production to the lowest common denominator always!
AnswerID:
499882
Follow Up By: nowimnumberone - Thursday, Dec 06, 2012 at 08:11
Thursday, Dec 06, 2012 at 08:11
gday barry
what model jayco do you have and what troubles have you had
cheers
FollowupID:
775882
Follow Up By: BarryR1 - Thursday, Dec 06, 2012 at 17:52
Thursday, Dec 06, 2012 at 17:52
Number One,
an Eagle camper (bought new in 02) and then an Expanda Van (now sold). I was particularly disappointed in the poor interior workmanship. Little things apparent in both. Poorly stapled timber, electricals and a
water pipe hit with staples. Trims not secured. Gaps in exterior panelling particularly around the floor area. Exterior corner trims were a particular issue. (Put the camper in a dark garage/shed and then shine a very
bright light into the cupboards aimed towards the floor. The light visible from the outside will show you where to apply gap sealer/silicone) Poor installation of appliances. Breather hoses not fitted. Insufficient screws and poorly fastened slides. Stay backing plates poorly fastened and not actually having a backing plate on them meaning the support arms sat on the timber and push through it. Inadequate sealing around the wind down mechanism, and the actual roof of the camper was bent out of shape meaning it did not seal properly.
They certainly build to a price point and their quality assurance seems to have dropped off somewhat as they upped their production. Once all the bits and pieces were finally fixed, strengthened or replaced with better equivalents, the Eagle performed
well which lulled me into trading up to the Van. I’d forgotten just how poor the quality of the finish can be. The earlier models seemed to have been made to a much higher standard.
FollowupID:
775918
Reply By: Shaker - Thursday, Dec 06, 2012 at 08:22
Thursday, Dec 06, 2012 at 08:22
It is generally not a structural issue & is caused by the gel coat being applied too thickly into the female mould.
It is also quite hard to & usually not worth repairing. The only permanent way to repair it us to grind out the cracks, fill them & respray with pack.
AnswerID:
499887
Follow Up By: Shaker - Thursday, Dec 06, 2012 at 09:16
Thursday, Dec 06, 2012 at 09:16
Should have read .... 2 pack.
Still no edit function, not much to ask for!
FollowupID:
775884
Follow Up By: Peter_n_Margaret - Thursday, Dec 06, 2012 at 09:41
Thursday, Dec 06, 2012 at 09:41
The gel coat is there to protect the resin underneath.
I will become structural as moisture penetrates faster into the resin (which is hydroscopic) and the effect rapidly escalates. Also, if UV gets to the base resin, the resin will fail quickly.
Cheers,
Peter
OKA196 Motorhome
FollowupID:
775886
Follow Up By: Shaker - Thursday, Dec 06, 2012 at 09:58
Thursday, Dec 06, 2012 at 09:58
Gel coat is porous, which in itself is why most polyester resin/glass permanently moored boats will, at some stage of their lives get osmosis!
Again, gel coat crazing is not structural, many, many boats get crazing in their decks with no adverse affect whatsoever, other than cosmetics.
FollowupID:
775887
Reply By: Peter_n_Margaret - Thursday, Dec 06, 2012 at 09:37
Thursday, Dec 06, 2012 at 09:37
Using gel coat without sufficient UV inhibitors will result in this effect.
There is no easy solution.
I once owned a 20 year old glider that developed this problem and the solution was to grind all the old gelcoat off and re finish it.
BIG job.
Cheers,
Peter
OKA196 Motorhome (with a gelcoat finish on fibreglass with no cracks after 7 years)
AnswerID:
499895
Follow Up By: BUSH CAMPER - Thursday, Dec 06, 2012 at 10:11
Thursday, Dec 06, 2012 at 10:11
I agree about the UV inhibitors, they possibly got a bad batch of gel-coat. The company that I worked for had a similar problem about 12 years ago and product is still coming back from then with crazing. They are still repairing the old product after that time at no cost. A big job but if you make a quality product you must follow up with after sales service. The product was boats not caravans.
I had a 2004 pop top Jayco with the same trouble after only 18 months and noticed it on return from WA to
Geelong, when washing the roof of the van. Jayco replaced the roof as it was cheaper than the repair.
I think if every van with this sort of roof was checked then a lot of people would get a nasty surprise. More than likely all the gel coat may have come from the same supplier. The gel coat supplier that brought it in from Europe at that time has since had a heart attack and died so there is no come back on him.
Hope this helps.
FollowupID:
775888
Reply By: Member - PJR (NSW) - Thursday, Dec 06, 2012 at 11:10
Thursday, Dec 06, 2012 at 11:10
When you bought it did you think to ask the seller if there was any extended warranty on it? If not then sorry you will have to fix it yourself. We had some on our old Chesney wind up and sold it with some left over that was transferable to the new owner.
Phil
AnswerID:
499896
Follow Up By: Member - Niss42 - Thursday, Dec 06, 2012 at 13:39
Thursday, Dec 06, 2012 at 13:39
What about "Fit for purpose", has worked for me !
Write to Jayco HO, Att Mr Jerry Ryan.
Barry.
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775899
Reply By: pepper2 - Thursday, Dec 06, 2012 at 16:27
Thursday, Dec 06, 2012 at 16:27
I would contact consumer affairs in your location for accurate advice,i also think fit for purpose may apply,also i am aware that many products are covered by manufacturers warrenty
well after the published warrenty period expires..
AnswerID:
499910
Follow Up By: Shaker - Thursday, Dec 06, 2012 at 17:00
Thursday, Dec 06, 2012 at 17:00
It would be a waste of time & money, Jayco could get plenty of expert testimony that it has no effect on operation or longevity & is little more than a cosmetic problem.
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Follow Up By: get outmore - Friday, Dec 07, 2012 at 05:56
Friday, Dec 07, 2012 at 05:56
wasting your time consumer affairs will laugh at you
the product was second hand and unles otherwise stated under australian law any waranty only applies to the original purchaser.
Jaycos warranty quite clearly states this and is perfectly legal
FollowupID:
775928
Reply By: Therifleman - Thursday, Dec 06, 2012 at 22:42
Thursday, Dec 06, 2012 at 22:42
G,day,check with your Jayco dealer.
Mine had the same problem & they renewed the gel coat at no cost to me.I was the second owner & the van was almost 3 years old.
They pointed it out to me & I was told there was a bad batch of whatever they use & they offered to fix it for me.The van came up as new.
worth a try. Cheers,Mick.
AnswerID:
499929
Follow Up By: Shaker - Friday, Dec 07, 2012 at 09:30
Friday, Dec 07, 2012 at 09:30
I don't understand why people don't contact the manufacturer before posting on forums.
FollowupID:
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Follow Up By: Member - John and Val - Friday, Dec 07, 2012 at 09:52
Friday, Dec 07, 2012 at 09:52
Shaker, please read the original post - they did just that.
| J and V
"Not everything that can be counted counts, and not everything that counts can be counted."
- Albert Einstein
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Follow Up By: Shaker - Friday, Dec 07, 2012 at 11:15
Friday, Dec 07, 2012 at 11:15
Sorry about that! I obviously read it originally.
FollowupID:
775947