Hi all,
We recently purchased a Market Direct Camper trailer at the
Sydney Supershow. They are the ones that are currently being sold through BCF. We specifically discussed the warranty at the time of purchase because of where we live and we were advised that there are very rarely any issues and that should it be necessary parts would be sent to us and they would source a local service person to install them. We have had few warranty issues and have received terrible, reluctant and aggressive "service". The warranty clerk is unhelpful, and we have to keep contacting them to get a response and pushing to get parts. For example they gave us an incorrect blue slip which meant that we could not register the camper for several weeks. The wrong
suspension was installed on the camper, chipboard was used for a bed base for the drop down kitchen table section (broke the first time it was used), the kitchen tap was leaking due to broken connections, water is coming back up from the
water tank and going into the camper through the filler. Screws coming loose in
the steps,
the steps not reaching the ground. Plastic swarf from the manufacturing process coming up through the
water tank and blocking the tap connections making them leak. Random screws falling off because they were never tightened, the shower accessory is broken. A lot of the things like tightening screws and replacing the
suspension we have just fixed ourselves (after they had sent us the parts). The same camper is currently being marketed by MDC for $24+K.
We live 3-4 hours south of
Sydney and MDC are expecting us to return the camper at our expense to have repairs (ie the water leak, the bed base, ladder extension and shower accessory) done, leave it with them for a few days and then drive back and collect it. Problem is that we have not had a camping trip where something has not fallen off or broken and we simply can't afford to return it to
Sydney on the way
home every time we go camping.
We are not overly tough on our camping gear but we do use it for the purpose in which it was intended. We have just re-homed our
well worn 25yo tent as an example. Don't get me wrong, I think that once we get these issues sorted it will be a great unit but it's frustrating and embarrassing that things keep going wrong. We have been approached at all the camping sites we have been to by prospective purchasers who admire our rig (mostly because they have seen it at a BCF) and we are telling them about our experiences.
If anyone is thinking of purchasing an MDC camper, I would hope that they are armed with the information that the sales staff are promising far more than the company is prepared to deliver, they don't stand behind their product when there is a problem, and the quality of the product still requires work.