Cooper Tyres STT

What are you claiming on?

Of all the tires people try to claim warranty, Cooper is the stand out.
Just don't buy them.

Your tyre dealer should just replace them and sort it with the rep when he returns. The dealer should have enough pull with any tyre rep.
So what has gone wrong with them?
I have been using them and punishing them for more than 10 years and have not needed to make a claim, so very curious.
Brett.....

Not Cooper but Mickey Thompson which is same parent company.

I had an issue in September after a central Australia trip with a tread block coming off.
I took a photo and emailed the Australian distributor of what my problem was, within half an hour I had received a phone call from them and a rep was on my workplace doorstop within 3 hours of my email. They closely inspected all of my tyres and measured tread wear etc. the problem was inconclusive but to there credit gave me a very generous pro rata credit toward a new full set of rubber to be fitted at my preferred tyre retailer.

I must say the service was nothing short of fantastic. They did check serial numbers to check age and if they were genuine Aussie stock as well, just on that point do you know if yours are genuine Cooper warranty or perhaps there are some stalling tactics going on in your case because the warranty is with the grey importer?
Just a thought.
Good luck with it all

Same as Alby and Brett. We had an issue with a tyre cracking. Out of curiosity I contacted the outlet and next day the Rep was at my front door to have a look at them. No real issue but they gave us 40% off on a new set of five ST maxs. That's the only tyre issue we have had for decades.

Still staying with Cooper.

Phil

I've never run Coopers, but a good mate of one of my bros has and had issues.
It would seem that for every bloke who swears by them, there's another who swears at them.

All four tyres have de laminated and falling apart. That is from the authorised tyre dealer. Yet we still had to wait for the rep.

I have asked the rep to come to the house, the car is currently parked as I am working interstate. I have asked the rep to go to my home to inspect the tyres and to take whatever codes that he needs. But he won't do that he wants it back at his authorised dealer. It has been there already.

be interested to know tyre size and vehicle involved regards john y

My Brother has a 200 registered in WA. He bought a new set of Coopers in NSW and then wandered back to WA to have a Lovells GVM upgrade kit fitted and engineered in WA. Took him a few weeks towing a Boroma 24ft van. When the guys fitted the upgrade kit they noticed the inside walls of the Coopers starting to crack. He went to a local Cooper supplier who replaced them within an hour or so. Bob.

The warranty claim on a Cooper tyre seems to depend on the dealer, Colin.

I punctured a 20,000klm old Cooper ATR (LT) on the Princes Hway (Highway 1) south of Cann River.

The dealer (Bob Jane at Oakleigh) advised me that the tyre was irreparable, and that the warranty was void because I'd "been"offroad". On pressing the dealer what constituted "offroad", his reply was "anything off the bitumen". Not happy, Jan! Swapped them all for MT ATZs at another dealer.

The Micky Thomson retailers seem to be more committed to warranty matters, even though MT is part of the Cooper group.

George_M.

living in the kimberly for 9 years now,had problems coopers seperating in the heat.
would never take them if they were free..

Disco driving friend seriously damaged rear quarter when Cooper delaminated after 3000k. Damaged tyre and other 4 tyres returned for investigation. Tyres were replaced, pro rata, but the problem set has now disappeared as insurance company has asked for access to the tyres. Would not touch the brand.

Iza

Good luck with your warranty claim. I've never had a set of coopers myself so I've never had to make a warranty claim for any tyre I've bought in 30yrs of driving. It seems to be a common thing for people to have problems with coopers they are the most complained about tyres by far on the few sites I visit. Can't understand why my cheap Kumho's have never failed might have something to do with 4WD action not trying to flog them of to unsuspecting customers.

I am unsure of what style of or age of the Cooper tyres you have.

Like others I have personally had 2 sets of STT's on my own vehicle and covered around 160,000 kms with one puncture which was really my fault, for not taking care through a rock filled gully.

Have you spoken to Cooper or is this conversation via the dealer?
I have spoken with Cooper on various occasions for other vehicles and always got a response. 1300 266 737

I a little surprised that the Dealer has not sorted this out, as authorised dealer it would be in his interest to get this solved ASAP. If he can't then I would want to know why not.

The Cooper warrant (below) has the Australian Consumer Law Notice statement, see last paragraph. I would push this first to the Tyre Dealer who sold you the product and under consumer law is responsible, then if no joy to Cooper with a complaint about their dealers inaction. Then consumer affairs in your state.

________________________________________________

Cooper’s Manufacturer’s Warranty

What is covered and for how long?
Cooper warrants to the original purchaser that if a Cooper tyre becomes unserviceable in private vehicle use as a result of a defect in workmanship or materials during the tread life (see definition), it will be replaced as defined below.

Tread Life
When the tread becomes worn down to 1.6mm (shown by tread wear indicators moulded into the tread grooves) the tyre is worn out and this warranty ends.

Replacement Charge
The replacement charge will be determined by multiplying the consumer’s original purchase price by the percentage of original tread depth worn from the tyre. The consumer must pay for mounting, balancing and any other additional charges, or the acceptance by the consumer of a higher priced replacement tyre.

What is not covered?

This warranty does not cover tyres that become unserviceable due to:
1.Conditions resulting from road hazards, such as cuts, snags or punctures.
2.Conditions resulting from improper installation, wheel misalignment, or tyre/wheel assembly imbalance.
3.Conditions resulting from consumer damage, such as improper tyre and vehicle maintenance, misuse, abuse, accident.
4.Passenger car tyres used in any commercial application.
5.Ride complaints after the first 1mm tread wear.
6.Ozone or weather cracking on tyres over four (4) years from date of purchase OR tyres that are worn to 1.6mm tread depth or more than 72 months old (based on date of purchase) whichever comes first.

Australian Consumer Law Notice

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and for compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

Never again, their warranty is as bad as their tyres, & at the time that I was dealing with them their State manager was a liar & a cheat!

Hi all, I have always called myself a Coopers Snob, had a new set of ST Max's fitted to my Troopcarrier on New Years Eve, 11 months and 26,000kms later they are almost bald!!
I loved the older block pattern, this new tyre is more maintenance and not as grippy IMO.
I have had many sets of Coopers, I think it's time to try something else!
PS: all new Wheel and Swivel Hub Brgs, and Tie Rod Ends on mine.

We had STTs that did the same thing and after inspection from the rep (WA) we were given a new set less the value of the tread we had worn ie we lost 25% . Our second set which were STs did exactly the same thing after about 50,000 kms, however they still had plenty of tread left. We were always careful with air pressures and weight etc. After one blew out we decided to change the remaining two in Port Hedland where the agent told us that the Coopers cant withstand the heat up north so we bought another brand and so far so good! Good luck!