Good service from Nissan
Submitted: Monday, Dec 15, 2014 at 16:14
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vk1dx
Well you could have blown me over with a feather. One of our cars has been serviced and maintained by the Phillip ACT Nissan dealer. So you say!
Well on the way
home from
Sydney we broke down and had to be towed from Marulan to
Canberra $525!!!
We just picked the car up and despite having to remove and replace all six spark plugs including coil packs, remove and test/flush the radiator, do two oils flushes and replace the tappet cover oil seals it only cost $212. Maybe some tappet shimming also.
Something was not done correctly at the last service. So they stuck by their word and despite that being almost 100 K ago they did the bulk of the work for free. We only had to pay for the radiator flush and coolant.
We will definitely be taking the Nissan to them again.
Reply By: Ron N - Monday, Dec 15, 2014 at 17:06
Monday, Dec 15, 2014 at 17:06
You only do
services 100,000 kms apart?? A typo, surely?
All mechanics and repair shops should guarantee their workmanship for 30 days.
Replacement parts should perform satisfactorily or be replaced for free within 12 mths.
Did they happen to state what was "not done correctly" at the last service?
This sounds like poor supervision, I trust the supervisor has been hauled over the coals.
It's good to hear that this dealership is actually prepared to wear the cost of their mistakes.
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Follow Up By: vk1dx - Monday, Dec 15, 2014 at 18:24
Monday, Dec 15, 2014 at 18:24
That should have read something along the lines of "something was not done correctly at the last major service when the spark plugs were replaced". I missed the last bit.
It was a major service that they got terribly wrong and to the credit of Nissan manufacturing it stayed together for all that time. When you think about it, that;s not bad for badly installed and leaking spark plug/s. Not sure how many. One coil pack "leg" was destroyed completely and bits ended up in the tappet cover.
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