Monday, Jan 05, 2015 at 19:28
You may
well be happy but the
Cook and I certainly aren't. Had to take the retailer to Consumer Affairs WA and Goldstream to the small claims people. They then paid our claim for new
wheels and various expences immediately.
Absolutely no back-up from them or GD in WA without this action.
Problems ranged from shoddy curtain material which was eventually changed ....new replacement set sent to us tightly wrapped into a bundle with creases everywhere but that shows their attitude to customers after they've got your money.
Tyres wearing out, shocks failing, pelmets falling off and bad attitude of retailer...."get out of my yard" was what we were told by the original owner.
That was to us as 3rd time customers and over 100 grand spent. Goldstream couldn't even be bothered answering e-mails.
All reasonable now though as we eventually found the cause was crap Chinese
wheels buckled beyond balancing causing vibrations through the van.
All documented so they can't argue about it.
Check those
wheels out as no maker seems to think it's important to balance or even check them.
AlanH.
FollowupID:
830839