warning - New Landcruiser Rust problems

Submitted: Friday, Jun 12, 2015 at 12:30
ThreadID: 119159 Views:14118 Replies:25 FollowUps:25
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A word of warning for people looking at buying a new 4wd.

pictures below are of my brand new landcruiser vdj79 GXL. these pictures were taken after a month of ownership, 2500kms on the clock - never been off road - I live a good hour from any beach.

took it to toyota and surpise suprise they dont want a bar of it.





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Reply By: member - mazcan - Friday, Jun 12, 2015 at 12:44

Friday, Jun 12, 2015 at 12:44
hi
it's very bad that you have just bought a brand new vehicle that has rust on several parts and they don't want to know about it
i would be going to consumer affairs with the photo evidence and try to force toyota into compensating you or fixing it
you and every other buyer deserve better from a leading 4x4 seller go to the media as well if you have to don't sit back and do nothing
you've paid a premium price for rust ???
cheers
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Follow Up By: member - mazcan - Friday, Jun 12, 2015 at 12:49

Friday, Jun 12, 2015 at 12:49
hi
it appears these days before taking delivery of a new vehicle one needs to craw underneath it in a pair of overalls with a camer to make sure we don't get ripped off or duped it's digusting the way customers are taken for granted by dealers /stealers
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Follow Up By: Member - Blue M - Friday, Jun 12, 2015 at 22:18

Friday, Jun 12, 2015 at 22:18
Hi, I bought a 79 series single cab in June 2013, It was the same, almost identical to yours. I took it back at the first service and showed them. When I got it back they had painted it black. I was not concerned about it at all, just seeing if they would fix it and they did.
Is this your own vehicle?

Cheers
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Follow Up By: Daale - Saturday, Jun 13, 2015 at 18:53

Saturday, Jun 13, 2015 at 18:53
yea its mine
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Reply By: Sigmund - Friday, Jun 12, 2015 at 12:58

Friday, Jun 12, 2015 at 12:58
That's appalling.

Don't take no for an answer. You've paid the Toyota tax!
AnswerID: 555859

Reply By: wholehog- Friday, Jun 12, 2015 at 13:04

Friday, Jun 12, 2015 at 13:04
Not good photos..but it apppears as some surface rusting on uncoated areas of chassis/suspension componentry.? Unless you go park it in the ocean, it probably isn't going to fester into deep scaling rust.

What do you think is gunna happen if you actually use the vehicle in the bush..? Any coatings may get rubbed and chipped off..it is an offroad vehicle..or were you expecting a Lexus?

Buy a new Falcodore, Hyundai or Mercedes, pull the wheels and have a clinical look under and there will be some uncoated areas/components/locations.

It appears as hardly a critical structural issue..just underbody cosmetic. HTFU and get the underneath cleaned and treated with a suitable soft coating..WHICH WILL REQUIRE OCCASIONAL RENEWAL.

I do my Landcruiser and caravan underneath every year, thats what you have to do when you use them as intended and designed for.
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Follow Up By: shakey88 - Friday, Jun 12, 2015 at 21:41

Friday, Jun 12, 2015 at 21:41
You. I like you.
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Follow Up By: Geoff (Newcastle, NSW) - Monday, Jun 15, 2015 at 23:39

Monday, Jun 15, 2015 at 23:39
Hey Buddy, that's a bit harsh!

The poor bloke has spent a large amount of his wage slave coinage on a new car only to have it not meet expectations.

Lots of people here use their vehicles in the bush and do nothing but routine maintenance at the local auto supermarket.

The bloke didn't buy any of your mentioned black top cruisers, he bought a state of the art bush legend only to find it rusting away in hours!

Continually re-coating the underside of your car and caravan makes you sound like a 70's era Franklin owner towed by a Mahindra!

Lighten up there old buddy, we are all here for the fun and entertainment.

Geoff
Geoff,
Landcruiser HDJ78,
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Follow Up By: Daale - Tuesday, Jun 16, 2015 at 02:33

Tuesday, Jun 16, 2015 at 02:33
thanks geoff, you are a top bloke.
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Reply By: Daale - Friday, Jun 12, 2015 at 13:11

Friday, Jun 12, 2015 at 13:11
I understand that after alot of use the paint chips off and they get rusty. in the past i've owned a GU and GQ patrol, after lots of offroad and beach work i've have to treat them, but they have never looked like this, and this is brand new with no offroad work.

it looks to me like if it goes untreated it wont last even the warranty period, for a $73k car this is totally unacceptable.

Your comments however encouraged me to get a second opinion, another toyota dealer is going to carry out an actual inspection of the car on monday. the previous dealer (Big Rock toyota) wouldnt even put it on the hoist.
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Follow Up By: Member - Odog - Friday, Jun 12, 2015 at 16:22

Friday, Jun 12, 2015 at 16:22
Ah.. Big rock... Had my prado in there, for just an oil and filter change... I waited while they did it... The dint they put in the front left guard was free... I should have gone out with the service guy and had a look, when I saw it written on the job card...before I paid the bill..
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Reply By: Life Member TourBoy, Bundaberg - Friday, Jun 12, 2015 at 13:22

Friday, Jun 12, 2015 at 13:22
Hi, most new vehicles look like that underneath. If you look at the alloy on the transfer case and sump there is a white chalky substance in some places. This is from detailers removing the travel wax at the pre delivery stage and is usually an alcaline wash which promotes light surface rust on unpainted parts. Paint it now or just wait until the grease from the uni joints spreads.
Cheers,
Dave
2010 Isuzu FTS800 Expedition camper
2015 Fortuner
Had 72 cruisers in my time

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Follow Up By: Member - Munji - Friday, Jun 12, 2015 at 13:48

Friday, Jun 12, 2015 at 13:48
This is not a new observation folks.
Look in just about any new car yard where they have cab chassis vehicles and you will find some surface rust.
I would rather see it then have them cover it up.
Whatever you do, don't take it off road.
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Reply By: Frank P (NSW) - Friday, Jun 12, 2015 at 13:55

Friday, Jun 12, 2015 at 13:55
As some others have said, it is minor surface rust and is insignificant.

Go and use the vehicle in the way Toyota intended and enjoy it.

Cheers
FrankP

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Reply By: Hoyks - Friday, Jun 12, 2015 at 14:26

Friday, Jun 12, 2015 at 14:26
Spray with WD40 and get on with your life. It is surface discoloration, I don't think it would really be considered rust.

It in no way will affect the life of the vehicle.
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Reply By: steved58 - Friday, Jun 12, 2015 at 15:23

Friday, Jun 12, 2015 at 15:23
Looks like run of the mill surface rust to me should pose zero problems long term very common
Steve
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Reply By: Jerry D - Friday, Jun 12, 2015 at 15:34

Friday, Jun 12, 2015 at 15:34
Come on Boys,
for $75K plus 4x4, so called "military truck???" one would imagine Toyota could??? do with under body anti corrosion treatment?
I personally think, Toyota "treats" us as the idiots?
It got me thinking everyday!!!
Whats next?
Jerry

AnswerID: 555867

Follow Up By: Bigfish - Friday, Jun 12, 2015 at 16:47

Friday, Jun 12, 2015 at 16:47
Anyone buying a new car will be treated like idiots. Every car manufacturer does it. Toyota doesn,t have the monopoly.

Can of spray on fish-oil, 5 minutes work and forget about it. Its a 4wd not a Ferrari..
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Reply By: Daale - Friday, Jun 12, 2015 at 15:38

Friday, Jun 12, 2015 at 15:38
neither of my old patrols ever did this. looked under my dads BT-50 which is 10 years old and it has no rust that looks anything like this.

a painted surface will always last longer than an unpainted surface.

i think for the money they should be painted, even if it is a cosmetic thing.
AnswerID: 555868

Follow Up By: Frank P (NSW) - Friday, Jun 12, 2015 at 17:19

Friday, Jun 12, 2015 at 17:19
Daale

I agree with your principle, but really, this is not a serious issue. If all there is is what's shown in the photos I think if I were you I'd fix it myself - wire brush, a bit of neutraliser and some self-priming enamel should do the trick.

I think if you pursue this the dealer will give you a bad rep, label you as a vexatious client, and possibly you will find it harder to get a sympathetic ear for a bigger warranty issue.

Just my take on it.

Cheers
FrankP

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Follow Up By: Daale - Tuesday, Jun 16, 2015 at 02:37

Tuesday, Jun 16, 2015 at 02:37
thanks Frank.

I did take the liberty of fixing it myself. was much easier than going to and back from toyota. was just annoyed with them. And atleast i know its a good job now.

you want something done right these days you gotta do it yourself ;)
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Reply By: The Landy - Friday, Jun 12, 2015 at 17:57

Friday, Jun 12, 2015 at 17:57
Like others I doubt this is a major cause for concern. If the vehicle is used the way it is intended I suspect it will be the least of your worry over-time.

But it does raise the question of that charge that is hidden on the invoice called “dealer delivery charges” – a charge that supposedly is to compensate the dealership for the incidental costs of preparing the vehicle for delivery, making sure it is clean, a check over for mechanical integrity, filling out paper work for registration etc.

And for sure, it is a negotiable fee that might even be waived in some instances, but you can rest assured you’ve paid for it somewhere along the line…

Personally, I’d be annoyed, rather than concerned over this issue…

Here is the thing though; all these dealerships come under scrutiny via the “Net Promoter Score” system. In a nutshell it measures whether you are a Promoter, A Passive, or a Detractor when it comes to the question of whether you would recommend the company (Toyota) to someone else and is measured on a score of 1-10 (10 is good).

They all want 10s and Toyota Corporation in Australia will measure individual dealerships on these scores with potential implication for underperformance.

Anything under a 7 is usually classed as a detractor and will be brought to the dealerships attention.

Given it appears you’ve purchased just recently, when you are asked to rate the “sales process” by Toyota Australia vote accordingly and state your reasons and make sure the person who runs the dealership knows you’ve rated them that way – that person will be undoubtedly on “the hook” for ensuring high NPS scores. And I suspect you will get some attention…

My take, anyway and I hope you get some satisfaction one way or the other; Baz – The Landy
AnswerID: 555874

Reply By: Crusier 91 - Friday, Jun 12, 2015 at 18:18

Friday, Jun 12, 2015 at 18:18
Welcome to the 21st century........................my Toyota 80 Series............well what can I say....................probably out last the 79 series. ;)
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Reply By: Slow one - Friday, Jun 12, 2015 at 18:42

Friday, Jun 12, 2015 at 18:42
Daale,
take heart, it is standard fair for most if not all work utes. It won't worry the life of the vehicle components at all.

If you go to a manufactures delivery yard, have a look at all the cab chassis utes and you will find them all lined up with similar surface rust as yours has.

AnswerID: 555876

Reply By: 8111COLIN - Friday, Jun 12, 2015 at 19:21

Friday, Jun 12, 2015 at 19:21
Im in the auto trade and I have been seeing this for the last 30 or more years , and all of my land Cruisers that I have owned have been like this , Fords have no paint on under car components at all just rust , Holdens ,Toyotas , Mazdas , Hondas , you name it , most are like it , don't let it get you down .
it won't rust away .
However I do understand how you feel , it should be painted , what's a bit more black paint in the scheme of things ?

Colin
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Reply By: Member - KBAD - Friday, Jun 12, 2015 at 19:36

Friday, Jun 12, 2015 at 19:36
Agree while it is not critical i would be annoyed that it was not painted / finished appropriately the problem to me as in most things is this the only stuff they didn't do properly or is there others. Poor Quality Control.
AnswerID: 555878

Reply By: Steve in Kakadu - Friday, Jun 12, 2015 at 22:13

Friday, Jun 12, 2015 at 22:13
Wow Seriously.
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Reply By: Daale - Friday, Jun 12, 2015 at 23:40

Friday, Jun 12, 2015 at 23:40
Thanks all for the feedback. I have had a look at a few other cruisers and they have the same thing in the same areas. If this is how they all are then i guess i have no real biff with toyota.

however i am fussy owner, chucked some rust converter on their and tomorrow the car should should be lookin how it should under there.



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Follow Up By: Member - John - Saturday, Jun 13, 2015 at 07:41

Saturday, Jun 13, 2015 at 07:41
Daale, Now I understand why you are so worried about a few small areas of surface rust, you wrap your car in plastic before going bush to protect it, LOL
John and Jan

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Follow Up By: Daale - Saturday, Jun 13, 2015 at 18:28

Saturday, Jun 13, 2015 at 18:28
once i was painting under my patrol and after i noticed all these tiny little specks of paint up the sides. over spray goes everywhere.
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Follow Up By: Gronk - Saturday, Jun 13, 2015 at 20:57

Saturday, Jun 13, 2015 at 20:57
I can appreciate how anal you are in protecting your 4wd, but if you don't intend to go offroad, maybe a Commodore would be a nicer car..

I've never had overspray from using a can of spray paint on the chassis area....
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Follow Up By: Daale - Sunday, Jun 14, 2015 at 22:18

Sunday, Jun 14, 2015 at 22:18
I do intend to go off-road. That's why I want painted it. Helps reduce the corrosion from been on the beach etc.
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Reply By: Member - mike g2 - Saturday, Jun 13, 2015 at 00:48

Saturday, Jun 13, 2015 at 00:48
Not that surprised to see some surface rust. In terms of 'finish', looks like only 1 lot of powder coat on it and areas 'missed' are natural hollows. One could argue the point, but seeing a new toyo is lots- a- dollars , I agree, shouldn't you get reasonable underbody paint protection that's checked by quality control ? .
My new Patrol TD had a full set of rear lights that were fake( for looks only) - no globe sets in them- how's that!
here's another one.. salesmen love talking you into a paint-rust-fabric protection and/or window tint package for a dealer 'good price' on your new car. I checked out the value of this at variuos local providers. same thing is avail for quite a bit less than the dealer offers by a 3-4 hundred.
electronic rust protection is arguable as to effectiveness when you read the reviews . as for fabric protection.. you can buy your own can of scotch guard for $10 and spray it yourself- dealer charges a few hundred for this.
I challenged my ( new car) dealer with this fact, he reduced the package price and grumbled something about his commission!
MG.
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Follow Up By: Shaker - Saturday, Jun 13, 2015 at 08:20

Saturday, Jun 13, 2015 at 08:20
The lights didn't comply with ADRs because of the rear mounted spare wheel, so they had to put lights on the bumper in Australia.
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Reply By: Iza B - Saturday, Jun 13, 2015 at 08:32

Saturday, Jun 13, 2015 at 08:32
Not sure I understand the problem. Unless the vehicle is going to be wrapped in plastic and the underneath sprayed with Mr Sheen, the discoloured surfaces will not be apparent inside a couple of months. A $5 can of WD40 would be cheaper and less stressful than driving back and forth to the dealer.

Remember the days when everyone mixed up diesel and sump oil and sprayed the underneath of the vehicle before a beach trip? Never any surface rust anywhere in those days.

Iza
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Reply By: AlanTH - Saturday, Jun 13, 2015 at 09:26

Saturday, Jun 13, 2015 at 09:26
My younger bro who was in the car repair business for near 40 years in Sydney reckoned Alfa's come off the boat with real rust problems, not just a bit of surface discolouration like this.
Not only rust the problem with Alfa's either, all sorts of parts, body and mechanical, could take up to a year to arrive.
AlanH.
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Reply By: Notso - Saturday, Jun 13, 2015 at 09:43

Saturday, Jun 13, 2015 at 09:43
You know what the problem is. There aren't enough oil leaks from the rear main and other seals and gaskets. It needs a good coating of oil spraying over it to keep the rust down. Give it ten years or so and all the rust will have disappeared.
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Follow Up By: axle - Saturday, Jun 13, 2015 at 15:43

Saturday, Jun 13, 2015 at 15:43
LOL!, I reckon your right Notso, Landrover have had this rust problem sorted for sixty years!,.. the others just cant keep up .


Cheers Axle.
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Reply By: Member -Pinko (NSW) - Saturday, Jun 13, 2015 at 16:00

Saturday, Jun 13, 2015 at 16:00
Daale
For god's sake do not go to Fraser Island ?
Living is a journey,it depends on where you go !
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Follow Up By: Alloy c/t - Saturday, Jun 13, 2015 at 16:14

Saturday, Jun 13, 2015 at 16:14
Or any where the road has not been swept by a large group of peasants on hand and knees using toothbrushes to ensure no nasty pebble could jump up and scrape a bit of paint …… or after rain or heaven forbid in the rain ,might just get the undercarriage wet ,, shades of 'Ted Bullpitt ' not the Kingswood , ' I just polished the dipstick '.
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Follow Up By: Daale - Saturday, Jun 13, 2015 at 18:35

Saturday, Jun 13, 2015 at 18:35
i boo your comment
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Reply By: Alloy c/t - Saturday, Jun 13, 2015 at 16:07

Saturday, Jun 13, 2015 at 16:07
Why complain here , by rights you should have brought it to the attention of your dealers service manager at the 1000km or 4 week 'service' when any problems such as loose nuts and bolts and a quick going over [ such as underbody surface rust ] is addressed and sorted ….
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Follow Up By: Daale - Saturday, Jun 13, 2015 at 18:03

Saturday, Jun 13, 2015 at 18:03
i took it to the dealer
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Follow Up By: Daale - Saturday, Jun 13, 2015 at 18:57

Saturday, Jun 13, 2015 at 18:57
the service manager didnt even want to stick his head under their.
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Reply By: Daale - Saturday, Jun 13, 2015 at 18:21

Saturday, Jun 13, 2015 at 18:21
yea im probly a bit of a nazi about it in some peoples eyes about how i look after my car. I know its not a xy gt falcon but i love it like it is.

When i go fourbying or go to fraser island or go on a road where a bunch of peasants haven't swept it kindly for me and the paint underneath comes off and it rusts then i don't care, its getting used in action and i will be enjoying it.

But if i go out of my way to buy the most expensive utility from japan then I would atleast expect it to be painted - whether it affects the life of the car or not.

All sorted now anyway and im still very happy with the car. thanks all for your feedback.

painted
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Reply By: Fab72 - Sunday, Jun 14, 2015 at 10:42

Sunday, Jun 14, 2015 at 10:42
Daale.... are you serious?

Firstly, that's surface corrosion, hardly EVER going to be a problem. Have a look at your disc rotors especially after you wash your car.

Secondly, I doubt painting it will be of any long term benefit. Stone chips will take care of that.

Thirdly, I doubt ANY manufacturer doesn't have corrosion of equivalent parts.

With all due respect mate, I reckon the mechanic would have had a hard time keeping a straight face over this one.

Now please excuse me while I go an shampoo my mudflaps.

Fab.
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Follow Up By: Fab72 - Sunday, Jun 14, 2015 at 11:02

Sunday, Jun 14, 2015 at 11:02
Forgot to add that to fully understand why these parts are not painted, one must first understand the assembly process.

Take the flanges on the transfer box.... having painted surfaces before assembly will result in a soft joint which in time has the potential to loosen as the paint wears off and cause a drive line clunk through movement between the two mating surfaces.

To "touch up" after assembly in the factory is not feasible either. No vehicle manufacture will introduce a paint process in or around painted bodies for fear of introducing overspray. The driveline is assembled right next to where the painted bodies are on the assembly line having the trim installed.

Other parts prone to be paint free are the areas on which the body sits while on the carrier in the assembly plant. The areas on the diff are likely to be where the diff sits during the driveline assembly process.

I understand your disappointment but in this case, other than the dealer doing a touch up in good faith (which they won't be able to claim back the cost from Toyota), your best option is to do exactly what you've done. Do it yourself.

Fab.
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Follow Up By: Daale - Sunday, Jun 14, 2015 at 12:25

Sunday, Jun 14, 2015 at 12:25
thanks for the educated response. Yeah disc rotors obviously they go rusty and it gets rubbed off when you drive the car, thats been run of the mill stuff for years. if the flanges cant be painted because they go loose when the paint thins out then thats a functional reason for them not to be painted.

under the spring perches and the inside of the control arm mountings on the diff aren't painted, it almost looks like the diff is painted after assembly for that reason. the steal there isnt even that thick. would kinda be the same if ARB didnt paint the back of their bullbars because no one sees that area.

The pictures you see were only surface corrosion at this stage it pretty much just rubbed off. how would it be after a few trips to the beach? it would take atleast fifty thousand kays for this paint to be rubbed off and then the signs off surface corrosion would begin.

The control arms and the chassis are so nicely painted. I dont understand why the diff isn't, i seriously thought it was out of another vehicle or toyota had forgotten to paint it.

if this is run of the mill qaulity these days then whatever but I'm not the only one who thought it was a bit bizarre.

xyz

xyz

if i had posted on this forum first maybe i wouldnt have even called toyota. The opinions are so different.

i'd be interested to know what you reckon of this incident

xyz
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Follow Up By: Fab72 - Sunday, Jun 14, 2015 at 15:44

Sunday, Jun 14, 2015 at 15:44
G'day Daale,
Interesting read and video clip.

I can't comment on the specifics of this blokes case, especially where the clutches are concerned.

As for the corrosion, I note the upload date of the video as 2012. Wasn't there a Tsunami in 2011 in Japan? Maybe there may have been some sort of contamination there.

Regardless, all imported cars come into Australia via boat. Things to consider are how long they sit at the wharf prior to loading, whether they are shipped direct or trans-shipped and how long they sit at the wharf in Australia.Check the build date of your car against when it was Aus complianced.

Once upon a time, imported cars were sprayed with a wax compound to protect them. These days, plastic wrap is used to protect the "A" class surfaces with does not include any of the underside. It's a cost saving all manufacturers use. The wax was time consuming to remove.

Just some food for thought.
Fab.
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Follow Up By: Daale - Tuesday, Jun 16, 2015 at 15:29

Tuesday, Jun 16, 2015 at 15:29
The only date i could find under the hood says 04/15.

Sitting on the wharfs will make the untreated areas discolor with surface rust but isnt really an excuse for a large amount of unpainted surfaces which was my concern.

The video clip shows rust in the same places as mine. they obviously went untreated. Not sure how a tsunami affected vehicle would make it through QC and all the way here -maybe but its a long shot. Maybe he just flogged it on the beach and never washed it.

"Firstly, that's surface corrosion, hardly EVER going to be a problem."

Surface corrosion isn't the issue its what it turns into down the track that had me worried. A lot of the feedback on this forum has been kindly put that it wont affect the life of the vehicle, I am relieved to have that kind of feedback but in my experience living in WA a lot of my weekenders involve going to the beach, exposed surfaces like this get heavily corroded very quickly. Personally i would prefer a little more protection than a cans of wd40 for me new cruiser. The less exposed steel surfaces the less corrosion, simple. If its already painted it just means all i have to do is wash it when i get home.

My dad bought a ten year old nissan patrol ute which had rusted through the chassis in one spot, we had to cut that section out and re weld in a new steel section. Not sure how it got so bad but we put it down to alot of sandy beach work and perhaps not enough preventative maintenance by the previous owner. Sure chassis can have thinner steel than the parts i have shown but not so not sure how much i can agree with your comment.

"Secondly, I doubt painting it will be of any long term benefit. Stone chips will take care of that."

mate that's alot of stone chips to uncover all that paint. my bonnet and bull bar will be up for a respray very soon if that is the case.

"Thirdly, I doubt ANY manufacturer doesn't have corrosion of equivalent parts."

A relief for me if true. Still haven't seen another month old car with more unpainted or corroded surfaces bigger than a 50c piece in any one area- brakes aside. As mentioned earlier my dads 10 yr old bt-50 had no signs. a mate bought a ford ranger the same time i bought my car, will check it out tomorrow night. hopefully you are right and I see something similiar to mine.

"With all due respect mate, I reckon the mechanic would have had a hard time keeping a straight face over this one"

Geez your rude hey. I sent the photos through to the dealer when i was unsure about what to think of it all, the dealer told me to bring it down straight away. Got down there the mechanic told me they get a lot of concerned customer's bringing them back like this all the time, although toyota wont do anything about it so he was reluctant to do the inspection or even take a glance and just wasted my time. It Made sense to me at this stage why they were so desperate to sell me a rust protection kit when i bought the car.


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