Opposite Lock

As with any chain waveslave, it depends on the branch and the peole you deal with.

Up until a couple of weeks ago I have been quite happy with OLs service at Welshpool (Perth) but when I had a Glind heat exchanger fail (engine coolant leak) just before a trip away they were particularly unhelpful. ARB in Osborne Park sorted it out without drama.

Overall I have no complaints about their workmanship or the quality of their gear (I use OL snatch straps and bullbag, and would certainly buy a blue tongue), but their customer service has put me off and I will choose to spend my money elswhere for the time being. I trust you have a better experience.

Cheers,
Peter

I spent a lot of money at Midland WA store , always good service and never had a product fail , I shall return , one small dislike they dont seem to give discount to 4x4 clubs like ARB maybe its just that store.

When I first set the Patrol up I got a lot of stuff from OL but the store has since changed hands & I don't like the new managment so now I use TJM. There gear is fine, alloy roof rack, suspension ( tough dog ) recovery gear.

Thanks everyone that's helpful. I'm here in Syd. (not for long) and I must say I wasn't impressed with ARB's service or price. I thought a $12000 spend would warrant a discount, but they didn't seem to agree.

Waveslave,
You will note from posts above that customer service is the most important area, prices are often quite close. Find the parts you want, then find the best price/service back-up you can find. Will probably find one store not suitable for all your needs
Rolande

Waveslave

For the past eight years we have used Opposite Lock at Mayfield (Newcastle) and the service and quality of workmanship has been excellent on all occasions.

We have had mechanical work done and extras fitted. Customer service is top.

We are from out of town and they have even taken us to the railway station when we have dropped our 4x4 off and they have picked us up again from the train station when we are ready to pick up our vehicle.

Apart from all the good advice you've received I fail to understand why you need to spend 12G on a vehicle. Unless you got it at a giveaway price in the first place.

I had some trouble with OL over 10 yrs ago with the Balcatta (WA) branch when they installed a different brand of springs to my GQ than what I paid for. I was given the runaround for weeks, but they eventually fitted the correct ones when I got nasty, tho the final fix was done some months later. And another little issue which I won't discuss on this forum.
Gerry

I bought a wheel caddy - not the heavy duty one - and the mount is flimsy and seems loose on the car and I think that it is not up to it for corrugated roads so I am going to cut my losses and go for the Kaymar one. I imagine that the Opposite Lock heavy duty replacement bar would be better than the Wheel Caddy that I have!
Andrew

Ive always found them to be courteous,helpfull and full of advice until you get to the price bit. Time and time again Ive found I can get identical parts such as springs,shackles and recovery gear at much lower prices.I thought they had made a mistake when I was quoted $70 for a Belton (malaysian) greasable shackle.
I got it for $25 elsewhere.

If you are in Sydney, talk to Peter at ARB Southside.

I have found his service the best by a long margin.

Landie