Opposite Lock

Submitted: Saturday, Apr 24, 2004 at 13:47
ThreadID: 12332 Views:4246 Replies:11 FollowUps:5
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Just wondering what experience people have had with opposite lock and their products? Were you happy with workmanship? Are their recovery gear and air compressors of good quality? I have been talking to them and am quite happy with the service so far, but i'm about to put $12000 into my 2001 Troopy, so won't make a decision lightly.
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Reply By: Hedonist - Saturday, Apr 24, 2004 at 14:04

Saturday, Apr 24, 2004 at 14:04
As with any chain waveslave, it depends on the branch and the peole you deal with.

Up until a couple of weeks ago I have been quite happy with OLs service at Welshpool (Perth) but when I had a Glind heat exchanger fail (engine coolant leak) just before a trip away they were particularly unhelpful. ARB in Osborne Park sorted it out without drama.

Overall I have no complaints about their workmanship or the quality of their gear (I use OL snatch straps and bullbag, and would certainly buy a blue tongue), but their customer service has put me off and I will choose to spend my money elswhere for the time being. I trust you have a better experience.

AnswerID: 55752

Reply By: Member - Peter (York) - Saturday, Apr 24, 2004 at 14:21

Saturday, Apr 24, 2004 at 14:21
I spent a lot of money at Midland WA store , always good service and never had a product fail , I shall return , one small dislike they dont seem to give discount to 4x4 clubs like ARB maybe its just that store.
AnswerID: 55756

Reply By: Member -Bob & Lex (Sydney) - Saturday, Apr 24, 2004 at 14:22

Saturday, Apr 24, 2004 at 14:22
When I first set the Patrol up I got a lot of stuff from OL but the store has since changed hands & I don't like the new managment so now I use TJM. There gear is fine, alloy roof rack, suspension ( tough dog ) recovery gear.
AnswerID: 55757

Reply By: waveslave - Saturday, Apr 24, 2004 at 14:30

Saturday, Apr 24, 2004 at 14:30
Thanks everyone that's helpful. I'm here in Syd. (not for long) and I must say I wasn't impressed with ARB's service or price. I thought a $12000 spend would warrant a discount, but they didn't seem to agree.
AnswerID: 55758

Follow Up By: Troopster - Saturday, Apr 24, 2004 at 20:46

Saturday, Apr 24, 2004 at 20:46
If you are going to get suspension, give the guys at Auto alliance a call really helpful and the stuff is good stuff. There on the web so have a look and a talk. Helped my 75series troopy, well priced as well.
FollowupID: 317640

Reply By: rolande- Saturday, Apr 24, 2004 at 15:18

Saturday, Apr 24, 2004 at 15:18
You will note from posts above that customer service is the most important area, prices are often quite close. Find the parts you want, then find the best price/service back-up you can find. Will probably find one store not suitable for all your needs
AnswerID: 55761

Reply By: GLD - Saturday, Apr 24, 2004 at 17:35

Saturday, Apr 24, 2004 at 17:35

For the past eight years we have used Opposite Lock at Mayfield (Newcastle) and the service and quality of workmanship has been excellent on all occasions.

We have had mechanical work done and extras fitted. Customer service is top.

We are from out of town and they have even taken us to the railway station when we have dropped our 4x4 off and they have picked us up again from the train station when we are ready to pick up our vehicle.
AnswerID: 55768

Reply By: Rosco - Bris. - Saturday, Apr 24, 2004 at 21:16

Saturday, Apr 24, 2004 at 21:16
Apart from all the good advice you've received I fail to understand why you need to spend 12G on a vehicle. Unless you got it at a giveaway price in the first place.
AnswerID: 55798

Reply By: joc45 - Saturday, Apr 24, 2004 at 22:09

Saturday, Apr 24, 2004 at 22:09
I had some trouble with OL over 10 yrs ago with the Balcatta (WA) branch when they installed a different brand of springs to my GQ than what I paid for. I was given the runaround for weeks, but they eventually fitted the correct ones when I got nasty, tho the final fix was done some months later. And another little issue which I won't discuss on this forum.
AnswerID: 55804

Follow Up By: Member - Jeff M (WA) - Tuesday, Apr 27, 2004 at 11:25

Tuesday, Apr 27, 2004 at 11:25
I found some of the guys and Balcatta a little obnoxious. That was a couple of years ago though, never been back since. I now deal with Midland branch as they are near my work and Paul there has put my roofrack tracks on and my safari snorkel, the workman ship is absolutally perfect. Good one guys. Like all 4wd shops in Perth though they seem to be fairly expensive, the way I see it is if I'm going to have to pay top dollar, I might as well get the service for it!
FollowupID: 317965

Reply By: Member - Andrew & Jen (Melb) - Sunday, Apr 25, 2004 at 09:16

Sunday, Apr 25, 2004 at 09:16
I bought a wheel caddy - not the heavy duty one - and the mount is flimsy and seems loose on the car and I think that it is not up to it for corrugated roads so I am going to cut my losses and go for the Kaymar one. I imagine that the Opposite Lock heavy duty replacement bar would be better than the Wheel Caddy that I have!
AnswerID: 55835

Follow Up By: Member - Roachie (SA) - Monday, Apr 26, 2004 at 22:52

Monday, Apr 26, 2004 at 22:52
G'day Andrew,
I can vouch for the Opp Lock Heavy Duty Dual wheel carrier (don't like the term "caddy" I'm sorry to say). Have had one on the Patrol for about 2 years. Handled everything we've thrown at it so far and nothing is loose or looks weak etc.
Pesty and I have just had a great weekend up at "ARGADELLS" (sounds a bit like where you'd like to kick some mongrels, eh?......."If you don't stop giving me the S**TS I'll give you a swift kick to the argadells". LOLOL)

We climbed some great little hills and ended up on top of Mt Arden, north west of Quorn.

Thanks again for the assistance with the picc's

FollowupID: 317929

Follow Up By: Member - Andrew & Jen (Melb) - Tuesday, Apr 27, 2004 at 07:16

Tuesday, Apr 27, 2004 at 07:16
So while Victoria and Tassie were working on Monday, all the rest of you were having another holiday! Argadells - has a lovely ring about it.

I will never know why opposite lock called it a caddy - it is really only a city thing strength wise - had to be welded up in Cape York and came back with about a 15 degree backward lean. I have to take it off and cut some metal off and put it back on but it is bending some more!

Glad you had a great time away (sort of!)

FollowupID: 317936

Reply By: ross - Sunday, Apr 25, 2004 at 12:52

Sunday, Apr 25, 2004 at 12:52
Ive always found them to be courteous,helpfull and full of advice until you get to the price bit. Time and time again Ive found I can get identical parts such as springs,shackles and recovery gear at much lower prices.I thought they had made a mistake when I was quoted $70 for a Belton (malaysian) greasable shackle.
I got it for $25 elsewhere.

AnswerID: 55849

Reply By: Member - Landie - Monday, Apr 26, 2004 at 08:49

Monday, Apr 26, 2004 at 08:49
If you are in Sydney, talk to Peter at ARB Southside.

I have found his service the best by a long margin.

AnswerID: 55958

Follow Up By: Wayne (NSW) - Monday, Apr 26, 2004 at 11:28

Monday, Apr 26, 2004 at 11:28
The only thing better than pulling a 110 and trailer up a hill is driving in the snow.

FollowupID: 317849

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