Sunday, May 23, 2004 at 10:48
Lea,
There was no service history with Nissan,ie it had not been serviced by them our their agents.
The service book that came with the vehicle only showed the stamp of the first free service,no others records to show
services.(although the salesman said there was, no records existed)
there was a delay of about two weeks, while Nissan had the dealership I used to check the condition of the engine, and send a report to H.O.
I must admit there seemed to be a bit of buck passing going on as every time I queried either the dealer or the H.O, they claimed the other party was holding things up.
When finally the approval came from Nissan,I was told the repair would take about one week.
Six weeks later after being promised it every Friday,I lost my temper with frustration, and went to let it all out on the service manager,which I did.
I demanded to see the truck and found that although the engine was in,the rest of the work had not moved from when I last saw it two weeks previous.
I rang head office after seeing this and voiced my displeasure.
3 days later the truck was finished.
It is going well .but the air sensor has been faulty since the new donk was fitted,and is to be replaced next week.
As to the engine ,who knows what it is,Nissan sent me a letter saying my vehicle had been fitted with a replacement engine as reqd for that model.
I have written to Nissan to determine which engine is fitted, with no reply to my letters.
As I have stated on previous posts, Nissan is to be praised for standing by there product and relacing blown engines out of warranty,but condemned for the shroud of secrecy that exists on the reasons for the failures,you as I do ,will wonder if the engine is the solution to further long term problems.
This must be affecting sales of the 3.0 litre,which is a shame as they are a great performing truck.
Good luck,be firm.
AnswerID:
59770
Follow Up By: Lea - Sunday, May 23, 2004 at 19:50
Sunday, May 23, 2004 at 19:50
THANK-YOU VERY MUCH FOR YOUR REPLY!
FollowupID:
321421
Follow Up By: Lea - Sunday, May 23, 2004 at 19:50
Sunday, May 23, 2004 at 19:50
THANK-YOU VERY MUCH FOR YOUR REPLY!
FollowupID:
321422
Follow Up By: Lea - Sunday, May 23, 2004 at 19:58
Sunday, May 23, 2004 at 19:58
THANK-YOU VERY MUCH FOR YOUR REPLY! We feel more confident now knowing that your case being similar to ours (service history) and Nissan having replace engine. We will be phoning them tomorrow to persue this matter further. This is only the start of a huge problem for Nissan and this is going to ruin the reputation of the 3.0L engine. Makes you wonder if it would be a good idea to sell 3.0L before problem becomes well known otherwise it may be hard to sell later.
We will keep you posted.
Thanks again.
Lea
FollowupID:
321423