Navman My Escape III
Submitted: Thursday, Nov 19, 2015 at 12:03
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130929
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Member - Sn00py2 (NSW)
Greetings Learned Colleagues,
Has anyone used a Navman My Escape III? I got one 2 weeks ago and have had nothing but problems with it. It keeps freezing for 20-40 minutes at a time, this it catches up for between 10 seconds and 2 minutes and then freezes again. Navman told me to do a firmware upgrade which I did and now it still freezes but only for a few minutes at a time. I consider this totally unacceptable and that the units being shipped with firmware errors is completely unprofessional.
I have asked Navman for a refund but am still waiting.
The big question now is what to get. I have a 200 series Land Cruiser towing a 20' van. I bought the Navman because it has "Large Vehicle Assist".
Any recommendations would be greatly appreciated.
Short list:
1 Hema Navigation 7
2 ????
Regards & Thanks,
Snoopy2
Reply By: TomH - Thursday, Nov 19, 2015 at 15:20
Thursday, Nov 19, 2015 at 15:20
That model is really a truck unit as it would be really big on a car dash
If you had read the reviews here you may not have bought it
http://www.productreview.com.au/p/navman-my-escape-iii.html
Unfortunately most of the reviews on that site about ALL Navmans are bad.
I have TOMTOM which is 7 years old and works
well The GO series are the best ones and the new 600 is the eqiv of your Navman and about the same price.
Perhaps time for a refund and a change of brand
I have also used a Garmin for a few months and it was Ok but prefer my TomTom
AnswerID:
592901
Follow Up By: Member - Sn00py2 (NSW) - Thursday, Nov 19, 2015 at 16:25
Thursday, Nov 19, 2015 at 16:25
Hi Tom,
Yes, in hindsight I should have avoided it. Navman have agreed to refund my money so now I need to decide on what else to get.
Size is not an issue as the 7" unit is the same as the HN7. It is not in the way. The only reason I purchased it was because of the large vehicle assist. I will have a look at the Go600.
Thanks,
Sn00py2
FollowupID:
861069
Follow Up By: TomH - Friday, Nov 20, 2015 at 09:24
Friday, Nov 20, 2015 at 09:24
The GO 600 will be "Onroad" only I think whereas the Escape also has tracks.
My friend bought a Navman a few months ago on special from DS and when we installed it it wouldnt start took it back and neither would the second one.
Third one is chugging along Ok. It is a 7" but not the My Escape
FollowupID:
861105
Follow Up By: Member - Sn00py2 (NSW) - Friday, Nov 20, 2015 at 19:23
Friday, Nov 20, 2015 at 19:23
Navman have come to the party and are going to refund my money. Looks like all the My Escape series have issues.
A friend of
mine also told me that they had a Navman MY75T and that it would also freeze on occasion.
I'm certain now that I will avoid Navman like the plague.
FollowupID:
861131
Reply By: Member - Terry W4 - Thursday, Nov 19, 2015 at 17:15
Thursday, Nov 19, 2015 at 17:15
I have one in my Prado. I upgraded from a Navman MyEscapeII in July. I find it very good - I also have attached a reversing camera.
I have found Navman after sale service to be pretty poor though as you are dealing with a call centre in the Philippines. The battery in my Navman II failed within the warranty period so I sent it back up to them with tracking. They lost it - saying no trace of evry having received it. Called the call centre they said they would follow up - no response.
I bought the Navman III in desperation. Then the lost unit turned up fixed. I sold it for $100.
When I say my experience has been good using it. No problems with freezing up and it tracks quite accurately although some of the alerts are a bit out in identifying where they are.
I do love the big screen.
I would make arrangements to return it to
Sydney and have them FIX it and give them one more try.
AnswerID:
592908
Follow Up By: TomH - Thursday, Nov 19, 2015 at 21:35
Thursday, Nov 19, 2015 at 21:35
Did you read the reviews
FollowupID:
861089
Follow Up By: Member - Sn00py2 (NSW) - Friday, Nov 20, 2015 at 19:26
Friday, Nov 20, 2015 at 19:26
Hi Terry,
Thanks for your
feedback. I've sent the unit back to them and they have agreed to give me a refund.
FollowupID:
861132
Reply By: Crusier 91 - Friday, Nov 20, 2015 at 06:17
Friday, Nov 20, 2015 at 06:17
Do not bother with warranty!!!!!!!!!!!!
Been there and done that with Navman My Escape I.
A good friend in retail suggested the following after being dicked around for 2 months trying to go through warranty.
"Return product to retailer and claim a refund under product not fit for use under manufacturer's intended purpose."
So I did and the retailer had to take it back and fully refunded me.
I've had my III for a year and seems to be holding up.
AnswerID:
592920
Follow Up By: vk1dx - Friday, Nov 20, 2015 at 08:45
Friday, Nov 20, 2015 at 08:45
Not the best approach in all cases Cruiser, especially at the start.
The seller has the opportunity to do one of three things when it is "broken" as the OP's is, 1. Fix it, 2. Exchange it, or 3. Refund.
A properly working unit is fit for purpose (the op chose it) so one could be said to be lying using your suggested approach.
You should give the seller the opportunity to fix it. You have a good chance of a refund as it sounds like it is really faulty.
Sellers are only human and should be treated as such. Put yourself in their shoes and be fair about it.
I would also just talk to them. You can't express yourself properly with emails and sms's. So many people can't write or even spell correctly these days and so very easily get the readers hackles up by putting it the wrong way when written.
Even you yourself Cruiser said, "seems to be holding up"! Your way of putting it makes you sound not too confident. Nah Call them and hope they choose option 3 first. - Refund.
Phil
FollowupID:
861102
Follow Up By: Crusier 91 - Friday, Nov 20, 2015 at 17:05
Friday, Nov 20, 2015 at 17:05
Maybe I should've explained it better.
I did initially go through warranty with My Escape I 3 years ago, after being dicked around for 2 months without any positive results, I then took it back to the retailer for a refund as mentioned in previous post.
I have no faith in their after sales
services, so why do I have a III now? It was given to me for free and yes it is holding up unlike the my escape I I had.
I am a bricks and mortar retailer and do stand in their shoes on a daily basis.
Cheers
FollowupID:
861127
Follow Up By: Crusier 91 - Friday, Nov 20, 2015 at 17:08
Friday, Nov 20, 2015 at 17:08
Oh, and the retailer does not lose out on the refund.........they are credited from manufacture.
FollowupID:
861128
Reply By: vk1dx - Friday, Nov 20, 2015 at 08:20
Friday, Nov 20, 2015 at 08:20
We have a VMS installed installed in the dash. Heaps safer in a prang. The VMS box does all we need with all the blue tooth, rear view, both street (iGo I think) and off road (Oziexplorer) navigation, DVD, USB, radio, etc and all integrated with the car's wiring etc. In fact three out of the three 4x4's in the family have a VMS installed.
A word on the TomTom (one was mentioned earlier); We also have a TomTom and it is useless off road, and stays at
home in the garage. It may be okay for you if you don't want to go off road.
But one short fall of having the navigation box installed in the dash, that doesn't worry us, you can't pick it up and go for a walk. But we have been doing that for years and still manage to find our way. Amazing how lots of people these days can't.
Phil
AnswerID:
592927
Follow Up By: Member - Sn00py2 (NSW) - Friday, Nov 20, 2015 at 19:30
Friday, Nov 20, 2015 at 19:30
Hi Phil,
Looks like I now have 2 on my short list. Thanks for the suggestion.
Regards,
Sn00py2
FollowupID:
861134