Friday, Mar 04, 2016 at 19:01
"unfortunately many companies now charge to
check a item out before you get a warranty claim and you do not get that money back in some cases"
If a warranty claim is accepted, you cannot be charged a bench fee for them to look at it.
If no warranty claim is accepted - you can (but it must be agreed on before any work is carried out).
Likewise, you only have to take the item back to the place of purchase, not the manufacturer. Also unlike many claim, it does not have to be in the original packaging. If an item is faulty and requires replacement (unable to be repaired) it is acceptable for the item to show signs of wear comensurate with the age of the item (they cannot deny a warranty claim)
Cheers
Anthony
FollowupID:
865968