Friday, Apr 08, 2016 at 23:46
Greg - Toyota is renowned for build quality, reliability, ease of parts availability, and resale value.
Jeep are renowned for cheap construction (Jeep themselves brag about being the lowest-cost-base manufacturer in the U.S.), patchy build quality, a regular sizeable number of unhappy owners, poor customer service, a lack of basic spare parts, and very expensive parts, when you can get them.
If you get a good Jeep, you can be lucky - Jeep owners seem to fall into two camps - those who swear they are the best vehicle they've ever owned, and those who wouldn't have one again, if you gave it to them.
Personally, I'm of the opinion, the Jeep owners who claim that they have done enormous amounts of kms in their Jeeps and have never laid a spanner on them, conveniently forget the number of problems they have had with them.
The Product Review website gives fairly honest owner
feedback on a multitude of items, including Jeeps. There are many horror stories from Jeep owners on Product Review, and I've never seen any
feedback from Jeep themselves, in answer to the horror stories.
To give you an idea, I bought a Smeg dishwasher, which was a pile of crap - and I posted my unbiased (low) opinion on the Smeg on Product Review.
Within a few hours, the manager of Smeg Australia had responded to my review and requested I contact him. I did so, and he agreed the performance of the dishwasher was below par and offered to replace it with a new one at no cost to me - which he did, true to his word.
Any company worth their salt will respond rapidly to unhappy customers with genuine complaints.
Jeep are noted for fobbing off owner complaints, making the warranty complaint process as obtuse and difficult as possible (you cannot contact Jeep Australia, you must deal with your local Jeep dealer/agent only) - and for straight-out rejecting customer complaints as just whining about minor issues.
I'd suggest you make extensive inquiries to as many Jeep owners as you can find, and to independent repairers who have worked on Jeeps, to try and gather as much unbiased opinion as possible, before you lash out on a new Jeep.
Cheers, Ron.
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Follow Up By: Greg_513 - Sunday, Apr 10, 2016 at 12:37
Sunday, Apr 10, 2016 at 12:37
Thank you Ron. All of the replies that I've received have helped us whilst considering our choices. This
Forum is an excellent research tool.
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