Caravan rooftop A/Cond

Hi Tony,
We have the Air Command Ibis 3 in our van, very happy with it ,its quiet and cools our van (18'6) Lotus very efficiently , up in Townsville at the moment and has been running every day for the last 2 weeks with no problems. The remote is good but has a limited distance , had a few others brands in previous vans and this has been the quietest.
Hope this helps.
Regards Sue.

DO NOT under any circumstances get the Dometic Harriet AC ~ this not fit for purpose and Dometic have a very laxed response to complaints. I quote "these things happen" Not good enough as far as I am concerned. We replaced our Ibis with the highly prompted Super quite Harrier AC. It was installed 4 weeks ago, in that time we have used it only 7 days and only a few hours/day. The noise is unbearable, it sounds like a Jet engine preparing for take off and that's on low fan speed. We arrived in Kakadu (average daily temp 33c) we setup turn on AC and 10 minutes later it shuts down with error message. I phoned Dometic Technical Support and was told 'we have a faulty sensor'.
I am as told to take my van to Darwin to have it replaced. Said I wasn't happy as we only had the unit for 4 weeks a very little usage in that time. Dometic's representative response was 'these things happen!'
My response was 'Not good enough, these things are not suppose to happen with a new product and with the noise this unit is making I would say we have a faulty unit. Will Dometic replace the whole unit if this is the case.'
Representative 's response 'No! We will just keep repairing it!'
I have researched a few forums and their are other complaints about the unbearable noise of this particular AC. Which indicates to me that they have a major problem with the Harrier AC and doing very little to rectify the situation. My worry is after we leave Darwin we are travelling to Broome and down the coast of WA. If we continue to have problems we will have no air conditioner for the hottest part of our travels. If I don't get any satisfaction from Dometic I will be taking it further. I really regret not sticking with the Ibis AC. But unfortunately I believed all the hype about the Harrier AC being super quite & these wonderful features.

Hi Tony, thanks for your reply. Yes, I did know that Dometic had bought out the Ibis Company last year. Did not known all Ibis units where out of stock. Our last AC was an Ibis, unfortunately after 6 years the compressor died. We went with the Harrier as we believed all the hype about being super quite etc. ours sounds like a jet engine preparing for take off & thats on low fan speed. We had the noise measured yesterday & it is rating at 65 DB which is loud. This is a known problem & Dometic will only act when they get enough complaints, in the mean time they will just keep trying to repair the unit. By the way ours was professionally fitted by one of their agents in Brisbane
It's not only the noise that's a problem ~ it doesn't work on Auto ~ it was hotter in the van than outside, the one time we used it on Auto. Hope you have more success with yours. Travel safe & hope to meet down the track.
Cherese