NEC Terrible Service.
Submitted: Wednesday, Oct 13, 2004 at 17:05
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Member - Jeff M (WA)
My work latop (also the one I use for 4wding) died 6 weeks ago. It is still at the repaier after they gave it back to me approx 2 weeks later and when I got home it still didn't even turn on. Drove all the way back and gave it back to them, they still have it.
If you call NEC they tell you to call the local service agent who tell you to call NEC. If you are really lucky when you call NEC they won't put you on hold for 10minutes, forget about you and then cut you off.
I have resorted to writing letters to the service agent, NEC and consumer protection and have given them 7 days to resolve it to my satisfaction or I will be giving them a summonse to the small claims tribunal.
They still do not even know what is wrong with it and keep lying to me about what is holding the whole process up. My previous employ has been in several different areas of the computer indsutry giving me over 10 years experience with these kinds of problems and the bullbleepand lies these guys are spinning is just pathetic.
So just to let you know, don't buy an NEC product if you value having a warranty.
Just my two cents.
Reply By: Utemad - Wednesday, Oct 13, 2004 at 18:39
Wednesday, Oct 13, 2004 at 18:39
and I thought my experience with HP / Compaq was bad.
So that makes:
HP / Compaq
NEC
Computers NOT to buy.
AnswerID:
80100
Reply By: Member - Russell B (SA) - Wednesday, Oct 13, 2004 at 18:46
Wednesday, Oct 13, 2004 at 18:46
After 30 years in the IT industry I am qualified to say:
Whats the difference between a used car salesman and a computer salesman?
The used car salesman knows he's lying
Russell
AnswerID:
80101
Follow Up By: Member - Mungo Explorer (NSW) - Thursday, Oct 14, 2004 at 00:59
Thursday, Oct 14, 2004 at 00:59
So very true. The used car salesman will at least know something about cars, while the computer salesman often doesn't use computers beyond switching it on and surfing the web, sending emails, or whatever. Totally useless when it comes to failed hardware components, software incompatibilities, or anything much beyond CTRL-ALT-DEL.
There's a huge skills shortage in anything to do with computer sales and support, where most people are half-trained monkeys. Anybody with any real knowledge goes into more lucrative areas. I never let the "IT support" people at my workplace anywhere near my computer, all they ever come up with is "reinstall this or that"...
FollowupID:
339507
Reply By: Truckster (Vic) - Thursday, Oct 14, 2004 at 09:56
Thursday, Oct 14, 2004 at 09:56
Most
places ive worked at have service contracts with DULL.. they are pathetic.
but where I am now, with IBM.
They are out the next day everytime. Problem is, it seems to be regularly on different machines :(
AnswerID:
80177
Reply By: Karsten from Birdsville Studio - Thursday, Oct 14, 2004 at 11:27
Thursday, Oct 14, 2004 at 11:27
It's sad to hear about somebody else having problems with a computer dealer. Jackie & I purchased a lap top from a lap top "specialist" in
Adelaide. Living in
Birdsville, we ordered it over the phone, telling them exactly what we needed (Jackie had worked in the IT industry for most of her life). After spending $4500, it took over a month to turn up, and wasn't what we had ordered. We were told by the owner of the business to cop it or contact his solicitor. Jackie was pregnent at the time and so we let it go, and tried to make do. After a short time it started shutting down after a few minutes at temps over 30 degrees (you can imagine what that is like living in
Birdsville....)
As it turns out the importer of the product had no record of our computer being sold to this company in
Adelaide, and our extended warranty which was supposed to be with this importer, did not exist !
This guy obviously knows exactly what he can get away with. So for the last year and a half we have been involved in trying to get him to court.
When we finally do reach this point (sometime early next year) chances are, even if we win, it will be very hard to get any money or happy resolution anyway....
You have to try and keep the Bas**ds honest though, don't you?
Good Luck Jeff.
AnswerID:
80185
Follow Up By: Utemad - Thursday, Oct 14, 2004 at 16:10
Thursday, Oct 14, 2004 at 16:10
Good luck with nailing the b*****d.
$4500 for a laptop? That must be (should have been) one sweet machine.
FollowupID:
339556
Reply By: geocacher (djcache) - Friday, Oct 15, 2004 at 00:32
Friday, Oct 15, 2004 at 00:32
Guys,
Can't say I've been at all unhappy with Toshiba.
My last laptop was a 6100 Satellite Pro. It developed a problem at about 10 months old but it was intermittent. I passed it on to my sister when I upgraded and the problem was silent for a while and then reappeared when the machine was nearly 2 years old.
I rang Toshiba who told me that they had seen the problem as describe before. It related to a connector which had developed dry joints and they had extended the warranty for those models with the problem. They put me on to a guy in
Melbourne as their service agent. He was great. Lived near my sister so rather than cross town to his business she dropped it at his home after work.
He sent it to
Sydney, it was back in 8 days and she picked it up from his house again, no charge.
FAN- BLOODY-TASTIC service. Best I have seen.
Their laptops hold their value better than most for resale too.
Happy Toshiba laptop owner,
dj
AnswerID:
80265