Our Defender's clutch went while my wife was about 120km's from
home, and she had the misfortune to have to call Landrover Assist. They must be the most disorganised and rude bunch we have ever met!
The 1800 number shown on the website below puts you through to NRMA (no probs, I thought), but apparently that is not right when you actually want to use the warranty. The free delivery to
home is not valid if you use NRMA, and the hire car was only given after 2 hours on the phone with some rude pen pusher.
I am half expecting to have to pay for the hire car when I take it back tomorrow, because we called Landrover Assist again today, and they have no record of any of this ever happening, because it was booked through NRMA!!!
These turkeys really don't get the whole customer service thing, do they?
Am I wrong to insist they honour their warranty, even though theirown 1800 number puts you through to the wrong place? Have I read the website wrong? Is there anyone out there that knows a bit more about these things that might point us in the right direction? I am half expecting to have to pay for the hire car when I take it back tomorrow, because we called Landrover Assist again today, and they have no record of any of this ever happening, because it was booked through NRMA!!!
Chumpion...
Warranty Assist Program
Customer Benefits
If the vehicle is over 100km away from
home and is disabled for more than 24 hours
· Accommodation for up to 3 nights (to a maximum value of $120* per night) in conjunction with the car rental for a period of 3 days will be provided; or
· Car rental for a period of up to 5 days; or
· Alternative vehicle ground transportation to the driver and passengers should car rental be unavailable.
· Vehicle Relocation of a repaired vehicle from a Land Rover dealer (where your vehicle can be transported to your
home address within Australia once it has been repaired) to a non-accumulative value of $1,000 per year.
A Roadside Assistance card will be sent to you within two months of the delivery of your vehicle or purchase of an Extended manufacturer warranty or Extended Roadside Assistance Programme.
Should you require roadside assistance just call the 1800 819 181 and quote the VIN number indicated on your roadside assistance card.