cooper stt warranty

Submitted: Thursday, Apr 07, 2005 at 21:29
ThreadID: 21870 Views:2521 Replies:10 FollowUps:10
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Hi everyone bought some 32x11.5x15 cooper stt which have done around 4000klm noticed some sidewall concaved sections and took them back to dealer .The cooper rep came out to look at them and said was normal join mark in tyre carcass have looked at many bfg ,mtrs,other coopers which have done 30-40000klm but marks arnt nearly as bad .Have spoken to cooper tyres in brisbane and are currently in middle of discussionn on what they are going to do about but it sounds like they dont want to know about it .My question to anyone is are these marks normal and if so should they be so pronounced at such low ks .and should i get consumer affairs involved to sort it out ,i requested a set of 33 st's in exchanged and would pay differance but dont think it will happen .
If its not resolved to my satisfaction i will not be buying coopers again due to after sales service knowing this is how Americas no1 4x4 tyre seller treats its custmer....
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Reply By: Sand Man (SA) - Thursday, Apr 07, 2005 at 21:44

Thursday, Apr 07, 2005 at 21:44
Hmm...

Second hand tyres, only done 4000km.
Doesn't this speak for itself? How much did you pay for them?
Bill


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Reply By: eerfree - Thursday, Apr 07, 2005 at 21:46

Thursday, Apr 07, 2005 at 21:46
gqpat
What sort of warranty did you get on second hand tyres?
eerfree
AnswerID: 105662

Reply By: gqpat - Thursday, Apr 07, 2005 at 21:50

Thursday, Apr 07, 2005 at 21:50
Sorry yeveryone the tyres wre brand spankin new and have travelled 4000k when i noticed problem hope this clears things up
AnswerID: 105663

Follow Up By: Sand Man (SA) - Thursday, Apr 07, 2005 at 21:59

Thursday, Apr 07, 2005 at 21:59
Thanks gqpat,

In that case you have every right to question the quality you perceive the tyres to be in. Perhaps get some advise from an independent tyre dealer then put in writing to the original dealer that you are not happy with your purchase.
Bill


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Reply By: D-Jack - Thursday, Apr 07, 2005 at 22:02

Thursday, Apr 07, 2005 at 22:02
I noticed similar on my Wrangler APs - seems to be 4 spots on the outer wall of each tyre. As all of my tyres are exactly the same, I was not too worried that they had been damaged. Done about 30000 on them I would estimate.
Good luck

D-Jack
AnswerID: 105669

Reply By: Adventurer Maps - Thursday, Apr 07, 2005 at 22:38

Thursday, Apr 07, 2005 at 22:38
Coopers never want to know anything. There after service is lousy and their warranty is one big scam. Stories like yourselves are heard everywhere around the country.

I won't be buying Coopers again, that's for sure.

AnswerID: 105684

Follow Up By: Member - Captain (WA) - Thursday, Apr 07, 2005 at 23:27

Thursday, Apr 07, 2005 at 23:27
I have Cooper 285/75R16 ST's and after ~10,000kms I had one lug tear off, along with a scrape on the sidewall (appeared to have caught a rock or something). Anyway, I took it back and they replaced it with a brand new tyre. I was actually impressed with their warranty after hearing stories like yours before and wasn't expecting anything.

All dealers aren't the same and while I am sure there are cases of bad serveice/warranty, there are at least some cases of good service/warranty, just need to find a good tyre dealer, I use Richards Tyre Power in Osborne Park, Perth and if you check the archives, you will find others who have mentioned his good service before.

As for the tyres themselves, they have now done 38,000kms and still have over 11-12mm of tread left (started at 15.5mm). First time I have used Coopers after many years of BFG and am very happy with them.

Cheers

Captain
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Follow Up By: geocacher (djcache) - Thursday, Apr 07, 2005 at 23:44

Thursday, Apr 07, 2005 at 23:44
Ditto to the Captains experience, however in my case I was fairly certain the lug tear was due to a bit of wheel spin and sharp rocks in the high country.

Agreed position between the dealer, Exclusive Tyre' s in Brisbane (importer) and myself was that if I opted to leave them on rather than pay the prorata on the replacement at the time (10,000km use), if more lugs were lost and it did look like a defect then they would replace them then.

I was pretty happy. No complaints. Bet I wouldn't have got that offer on duellers or others.

Dave
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Follow Up By: KiwiAngler - Friday, Apr 08, 2005 at 19:06

Friday, Apr 08, 2005 at 19:06
Ditto
Nothing but good service from local dealer.
Had purchased 285/75/R16 AT before I did my trip last year. Did about 10,000 prior to trip then another 15,500 during trip across Tanami and Gibb River Road got back and noticed lug damage on 2 rear tyres only. Took it into tyre guy and had them replaced under pro rata warranty (even though I hadnt done the 10,000k rotate and balance thing. Took opportunity to 'upgrade' to the ST and had all 4 replaced.
I for one are a happy camper :-)
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Reply By: Big Woody - Thursday, Apr 07, 2005 at 23:41

Thursday, Apr 07, 2005 at 23:41
I've had 33 4wd's in 20 years and had just about every tyre available.
I came to the conclusion after my last set of BFG Mud Terrains that I would never buy another brand again. BFG forever.
Well have a guess what stupid did. I went and brought a set of Cooper S/T's as I had never had them before and I read such great write up's about them. They've done about 10,000km and I can't wait to wear them out and get a set of BFG's under me again.
The Cooper S/T's are an all-terrain tyre and I reckon they are about 50% noisier on the road than the Mud Terrains and they certainly don't stick as well in the wet.
Oh well, only about 50,000 km to go.

Brett
AnswerID: 105688

Follow Up By: Matt H (NSW) - Friday, Apr 08, 2005 at 01:58

Friday, Apr 08, 2005 at 01:58
Big Woody,

How many K's did you get from your BFG Mud Terrains. I am running the Cooper S/T's. Have had them for a bit over 50,000 k's with plenty of tread left. No complaints off road, however I found that the front wheel shimmy on my 4.2td GU Patrol wagon appeared to get worse with the Coopers.

Matt.
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Follow Up By: Big Woody - Friday, Apr 08, 2005 at 06:56

Friday, Apr 08, 2005 at 06:56
Hi Matt,

I have run BFG Muds on a GQ Patrol, a 62 series Sahara Landcruiser, a 92 Hilux Dual Cab and something else, can't remeber which car. I consistently get about 60,000km out of a set in the heavy 4wd's and the Hilux I got 80,000. I try not to wear my tyres down to the last as you are much more prone to punctures.
Also the financial aspect is interesting as I don't believe it costs you any more to renew your tyres at the 70% mark as you will be surprised how much you will be given as a trade-in or just sell them in the trading post. They hold their value for those that don't want to outlay for new tyres. In the end I win beacause I drive around on better tyres for more of the time.
I don't know how much of a difference this makes but Ithe tyres on the Hilux and the Sahara were 33 x 12.5 x 15 and ones on the GQ were 32 x 11.5 x 15.
I hope this helps,
Brett
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FollowupID: 362807

Follow Up By: Member - Captain (WA) - Friday, Apr 08, 2005 at 09:59

Friday, Apr 08, 2005 at 09:59
Funny how we have different experiences with the same tyres! I used BFG T/A's for years on my 80 series and was happy until the last set(KO's) . They didn't seem to last anywhere near as well as previous BFG's so I tried the Cooper ST's. Apart from being noiser, I have found them much better off-road and at least as good on-road, even in the wet. My BFG T/A KO's lasted ~50,000kms yet the Coopers are on track for at least 80,000kms.

While I don't doubt at all your good BFG and bad Cooper experience, I have exactly the opposite story!!! Must make it so hard for others to work out whats "best" for them with such conflicting experience.

Cheers

Captain
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Follow Up By: Willem - Friday, Apr 08, 2005 at 13:24

Friday, Apr 08, 2005 at 13:24
Geez Big Woody....you certainly beat me for 4bies. Have only had 23 in 30 years. There were a few cars inbetween though :0)

I am running Cooper STT's and have done 5000km with them. Have hairline cracks inbetween the lugs. Discussions with Cooper came to nothing but I hadn't complained as such ...just notified them of this. Will see how the Coopers are when I get back from the Big Trip which starts next Sunday.

The STT's are very good offroad and in sand. A tad noisy on the bitumen though, but I turn the radio up :o)
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FollowupID: 362848

Reply By: Member - Jeff M (WA) - Friday, Apr 08, 2005 at 13:34

Friday, Apr 08, 2005 at 13:34
It's the threads like these that convinced me to bleep both BFG and Coopers and go the goodyear's. We'll see how they go....
AnswerID: 105726

Follow Up By: gqpat - Friday, Apr 08, 2005 at 21:10

Friday, Apr 08, 2005 at 21:10
Thanks everyone for your comments cooper tyres in Brisbane are awaiting pictures of my stt's to make their final decision i talked to them today and told them i didnt think a multi million dollar tyre company would give me such a run around and their reply was wll were not in the business to just give tyres away even though your very unhappy with the sidewall appearance after 4000k of use .
Whatever happens i wont be buying another set and will never recommend them to anyone ...
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FollowupID: 362911

Reply By: Member - Russell S - Friday, Apr 08, 2005 at 22:20

Friday, Apr 08, 2005 at 22:20
I had MT/Rs on my Prado and was very impressed. When it came to the 100 series, I needed tyres in a hurry and Goodyear had none in the country with none expected for months. I decided to get 285/75 STTs, as they were well reported. Hmm. After 15000 km of mostly highway driving, they are half worn, and of course, no mileage warranty on these! Guess what I'm never buying or recommending again! Their warranty is a clever marketing scam designed to get you in and keep you in Cooper tyres. Good luck to them but I've learnt my lesson..... Good luck with your situation, and if you want to change, try BFG muddies or MT/Rs...
AnswerID: 105803

Reply By: GO_OFFROAD - Saturday, Apr 09, 2005 at 17:54

Saturday, Apr 09, 2005 at 17:54
I love the MTR's, sure they need balancing more often, but they are thicker, and tougher than the other major brands [yes, i have jigsawed, pocket knifed, grindered, and stretched them all] and I run MTR's but the Xterrain Pro Comp comes a close 2nd, for an all around tyre, the only reason I went MTRs for the last 4 years has been they arent directional.

Pro Comp also have 80k km warranty on the all terrain now, as well as track hazard warranty on all of them, and as a totally independent tyre store where I work, as well as 4wd shop, on top of servicing and fitting,, if they come in and want Coopers for offroad work, I let the other guys serve them.
AnswerID: 105902

Reply By: Mikell - Saturday, Apr 09, 2005 at 21:19

Saturday, Apr 09, 2005 at 21:19
I had a set of cooper ATs on a GQ patrol that had the same concave sections on the sidewalls. As all 4 tyres were the same I never worried about it - just thought it was normal. I drove at least 40000 kms before selling the GQ and had no problems with them. They were OK on road and just alright offroad. Dont know if they would have lasted the advertised 80000 kms though. Dont think i would buy the ATs again.
AnswerID: 105931

Follow Up By: gqpat - Thursday, Apr 14, 2005 at 12:06

Thursday, Apr 14, 2005 at 12:06
H i everyone finally got an answer from cooper about tyres and YES they are replacing them. Although it took a while head office rang me with their decision the guys at head office have been pretty good about keeping me informed on the claim progress and i may even buy a set of new STT when available in bigger sizes .
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FollowupID: 363672

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