COOPER TYRES AGAIN

Submitted: Thursday, Apr 14, 2005 at 23:10
ThreadID: 22072 Views:4000 Replies:16 FollowUps:8
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Hi everyone sorry to post another thread regarding my STT coopers need some advice was told by cooper that they would warranty all4 tyres i had issues with sounds good so far but wait!!!!!
Spoke to the dealer who ibought them through and he wants to charge me 18.50 per wheel to remove and refit tyres i cant seem to win on this one i told him that was rediculous he was under the impression that the tyres were only being replaced on goodwill from cooper and no warranty claim covers fitting anyway what a crok ofbleep.What should i do ring consumer affairs or get the tyres removed only which he still wants to charge 5.50 per wheel and have someone else fit them this whole tyre episode is driving me crazy i wont name the dealer as yet but just ask and i will was asked by cooper tyres not to post comments about them as i did in previous threads i guess the truth hurts...
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Reply By: Member - Roachie (SA) - Thursday, Apr 14, 2005 at 23:19

Thursday, Apr 14, 2005 at 23:19
Are you saying that the Coopers people know you've been hanging sheet on them on here? If so, they will probably be a bit peeved (not that I'm defending them...good onya for doing it, I say).

Hope you can get satisfaction....a call to consumer affairs can't do any harm.

Cheers

Roachie
AnswerID: 106815

Reply By: Truckster (Vic) - Friday, Apr 15, 2005 at 01:55

Friday, Apr 15, 2005 at 01:55
$19 to R&R 1 tire? No wonder they can do such good deals on new tires, they make all their $ in fitting them..
AnswerID: 106822

Reply By: Wayne (NSW) - Friday, Apr 15, 2005 at 06:59

Friday, Apr 15, 2005 at 06:59
gqpat,

I think that it is far enough to be charged for thr R&R the tyres.

Coopers warrent the tyres only. The fitting has to be done by someone and someone has to pay the tyre fitter. It may sound a bit tough but $74 for a new set of tyres is very cheap.

Having the work done by the same tyre dealer means that he then can't turn around and say that the tyres were not fitted correctly if another problem should occur.

Wayne
AnswerID: 106825

Follow Up By: Well 55 - Friday, Apr 15, 2005 at 07:12

Friday, Apr 15, 2005 at 07:12
Yep I tend to agree with Wayne on this, regardless of the make of tyre, the fitter still has to pay his workers.

You are in the end getting new tyres.
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FollowupID: 363801

Reply By: Swine Hunter - Friday, Apr 15, 2005 at 07:26

Friday, Apr 15, 2005 at 07:26
I tend to disagree,
I think if Coopers are warranting the tyres, they should pay the strip & fit, afterall, it is their faulty product that has caused this expense to be incurred.
Of course common sense needs to apply, say if you have travelled 60,000km on the tyres they will be replacing then the cost of strip & fit is cheap given the benefit of new tyres, but if very recently fitted I would pass the cost on to them.

If their tyres didn'tbleepup, you wouldn't have to pay a thing!

My 2 cents
AnswerID: 106828

Reply By: DukeAtty - Friday, Apr 15, 2005 at 07:45

Friday, Apr 15, 2005 at 07:45
I agree with Wayne... Warranty has to stop somewhere.... You cant warranty someones whole life from one lonely product.....

We repair electric devices and sometimes when a warranty arises the customer wants the device repaired for free which is fair,,,, but they want you to pay the transport cost to get it back, the production loss in their company, lost wages, etc.. etc...
Warranty covers the faulty product bought...
You going to charge for the fuel to get to the tire place as well?....Wear and tear on the vehicle?...
AnswerID: 106836

Reply By: Member - Banjo (SA) - Friday, Apr 15, 2005 at 08:45

Friday, Apr 15, 2005 at 08:45
Isn't this silly Cooper warranty thing just plain bulls**t dressed up as good marketing ? They warrant to give you a rebate on the next set if they don't do the stipulated distance - you HAVE TO BUY ANOTHER SET - that's not a warranty ! In this case, if they are replacing the whole set for nix because they are faulty - well other manufacturers do that too (not saying its easy - but they do). That's simply compliance with consumer law.
AnswerID: 106846

Follow Up By: duncs - Friday, Apr 15, 2005 at 10:14

Friday, Apr 15, 2005 at 10:14
if they are replacing the whole set for nix because they are faulty - well other manufacturers do that too (not saying its easy - but they do).

Just last week I was called a "f*%^&#g idiot" by a BF Goodrich dealer when I asked him about what I thought was excessive ware. I had obviously abused the tyres and didn't deserve his time in assessing the problem. I had not asked him for anything other than to have a look at my tyres. I contacted Michelin head office and they said they would get someone to call me. That was a week ago, no phone call yet.

Duncs
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FollowupID: 363822

Reply By: signman - Friday, Apr 15, 2005 at 10:07

Friday, Apr 15, 2005 at 10:07
I think in this case- the tyre fitter would be doing himself a favour by fitting the tyre gratis, even if only as a customer relations exersise. A happy customer is a business's most important asset.
On the other hand- maybe Cooper should be compensating the tyre fitter for replacing 'thier' products???
I still think that the Cooper so called warranty is a joke.
AnswerID: 106853

Reply By: Wizard1 - Friday, Apr 15, 2005 at 12:00

Friday, Apr 15, 2005 at 12:00
I think that price is reasonable and probably comparable within the industry. Tyre outlets are only "on-sellers" for the manufacturers, that is why not all dealers carry the same brands.

Cooper warranty the tyres not the dealer,so who pays for the tyre fitter to do his job? There is no such thing as a free lunch.

When you consider that a set of tyres worth close to $2000 is being replaced and all you have to shell out 70 bucks I wouldn't feel too bad. The dealer still has to return the tyres to Cooper or destroy them which also costs money.

I purchased a set of AT from Bob Jane but as they were not a "Cooper Dealer" I lucked out on the warranty. When most of my problems with Coopers have been punctures, which aren't warrantied, I don't feel too bad.

Wizard
Prado TD
Gold Coast
AnswerID: 106871

Reply By: Sand Man (SA) - Friday, Apr 15, 2005 at 12:49

Friday, Apr 15, 2005 at 12:49
gqpat,

As Cooper Tyres have admitted a fault with the tyres by agreeing to replace them,
ask for a full refund of your money and go to another brand and dealer.

You don't really want their crappy product and service anyway do you???
Bill


I'm diagonally parked in a parallel Universe!

Member
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AnswerID: 106881

Reply By: Member - Gary W (VIC) - Friday, Apr 15, 2005 at 14:27

Friday, Apr 15, 2005 at 14:27
I have MT Dick Cepek's on my LC. When we came back from the desert last year a noticed one of the 8 tyres I had bought had a tread block knocked off down to the steel belt. I took it back to the dealer and had the distributor look at it. They said it wasn't a warranty claim but as a good will gesture replaced the tyre so long as I contributed to the degree of the % worn. So I paid $60 for a $270 tyre - I thought that was more than fair after all I did use the tyre for 15,000ks.

If coopers are replacing the tyres for free then pay the fitting cost and move on. Unless you haven't done any k's on them at all.

JMHO.

Gaz
AnswerID: 106894

Follow Up By: PradoBoy - Saturday, Apr 16, 2005 at 15:24

Saturday, Apr 16, 2005 at 15:24
I agree with Gary.

Some people don't know when they're on a good thing. We're talking over $1000 worth of tyres and you're whinging about paying a fitter to take the used ones off and fit newies... Get over it. Pay the man and walk away with the newbies.

PradoBoy
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FollowupID: 364004

Reply By: signman - Friday, Apr 15, 2005 at 14:59

Friday, Apr 15, 2005 at 14:59
As can be seen by this thread- bad products and/or service certainly gets around more than the opposite.
My policy for the 20 years in business (thankfully NOT the tyre business) is
Quality - and service - is remembered long after the price is forgotten.
AnswerID: 106900

Reply By: Steve - Friday, Apr 15, 2005 at 21:27

Friday, Apr 15, 2005 at 21:27
Now why complain ...just get the bastard tyres off yourself and refit the new ones and save all that hard earned money...it as easy asbleepto replace the tyres ...just get your arse in gear an do it yourself .. the warranty is with the tyre ONLY not the fitting , balancing and all the rest of the easy stuff that the tyre fitter does !!
AnswerID: 106966

Follow Up By: gqpat - Saturday, Apr 16, 2005 at 08:05

Saturday, Apr 16, 2005 at 08:05
Hi just thought i 'd finish this thread on a good note ,spoken to cooper today and have agreed to pay r+r on tyres THANKS COOPER,now i'm a happy man again.....
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FollowupID: 363963

Reply By: Steve - Saturday, Apr 16, 2005 at 20:12

Saturday, Apr 16, 2005 at 20:12
Bet the dealer copped that one !!...Coopers are an expensive tire !!
AnswerID: 107059

Follow Up By: gqpat - Sunday, Apr 17, 2005 at 00:00

Sunday, Apr 17, 2005 at 00:00
In regards to previous posts tyres had less than 1mm wear so i'm not going to cop the r+r .......
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FollowupID: 364057

Reply By: Steve - Sunday, Apr 17, 2005 at 20:38

Sunday, Apr 17, 2005 at 20:38
Maybe a good idea to state the facts at the beginning of your whinge ..rather than at the last minute ..
AnswerID: 107144

Follow Up By: gqpat - Monday, Apr 18, 2005 at 08:05

Monday, Apr 18, 2005 at 08:05
Hi Steve ,
In my original post on the cooper saga i stated tyres had done under 4000k .And it was more so about getting advice on what to do as i'm sure other people have been in same boat .THANKS...
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FollowupID: 364154

Reply By: Steve - Monday, Apr 18, 2005 at 20:23

Monday, Apr 18, 2005 at 20:23
You stated nothing of the sort...you are just a whingeing prick who thinks tyre dealers are shoncks and tyre fitters work for f//ck all and aren't worth paying for their services ...now F>CK OFF
AnswerID: 107285

Follow Up By: Truckster (Vic) - Monday, Apr 18, 2005 at 23:15

Monday, Apr 18, 2005 at 23:15
whats wrong didums, hit a nerve?

which tyre place do you work for..

LMAO.
yea tire fitters do work for fvck all... you tellin me they are highly paid?
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FollowupID: 364267

Reply By: gqpat - Tuesday, Apr 19, 2005 at 07:58

Tuesday, Apr 19, 2005 at 07:58
Hi Truckster looks like i did hit a nerve if you have a look at the post Steve the second line says 'need some advice' and the tyre dealer i beleive is just like many ive come across b4 happy as larry to sell you tyres but very unhappy to look after you later.....
AnswerID: 107336

Follow Up By: Truckster (Vic) - Tuesday, Apr 19, 2005 at 11:23

Tuesday, Apr 19, 2005 at 11:23
and the tyre dealer i beleive is just like many ive come across b4 happy as larry to sell you tyres but very unhappy to look after you later.....

Same as most business' these days aint it?
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FollowupID: 364283

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